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Paul Asano
Paul Asano at Spitzer Ford Hartville

Paul Asano

Service Advisor

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.7
36 Reviews
4.7

36 Reviews

Write a Review

36 Reviews of Paul Asano

April 17, 2026

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Employee Rating

Undercarriage shield was broken after having oil change. Wanted to charge $300 to fix it. It should have been repaired for free. More

by bford6
Recommend Dealer
No

Other Employees Tagged: Paul Asano

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Apr 20, 2026

Spitzer Ford Hartville responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case however the vehicle has 105684 miles and the under shield clips and where the clips attach are worn out and in need of replacement. The vehicle is well past the warranty of 36000 miles.

Apr 22, 2026

Spitzer Ford Hartville responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 16, 2026

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Employee Rating

Spitzer Ford employees were very honest,helpful, on time and polite to us when we brought our truck in for service. More

by dlspry34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Ruby, Sierra Dieble, Brandon Adorisio, Nathaniel Perry

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Apr 16, 2026

Spitzer Ford Hartville responded

We’re glad our team was honest, helpful, and punctual during your Ford F-150 Hybrid service. Thank you for your five-star review.

April 14, 2026

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Employee Rating

Fast friendly service and great recommendations I was greeted when I walked in, didnt have to wait to talk to someone and they solved the problem fast More

by Mrkurzinsky26
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Apr 14, 2026

Spitzer Ford Hartville responded

We’re glad you felt welcomed right away and appreciated the recommendations. Paul is happy he could resolve your Ford Explorer’s issue so quickly. Thank you for the five-star rating.

April 12, 2026

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Everyone at Spitzer (sales & service) were extremely friendly and helpful. Brandon (service) took great care of us and our vehicles. Brandon (sales) listened to what we wanted and we ended up purchasing More

by ZAZOMYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Koval, Jonathan Mack, Rich Ruby, Robert Bryant, Kim Hillyer, Brandon Adorisio, Phoebe Scalera, Brandon Hill, John Craft Jr

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Apr 12, 2026

Spitzer Ford Hartville responded

It’s great to hear Brandon in service took such good care of your Ford Expedition EL and Brandon in sales guided you through selecting two new vehicles. Thank you for highlighting our team’s friendly and helpful attitude. We look forward to seeing you again soon.

March 31, 2026

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The Team always works hard to communicate, be thorough, and conscientious of my time. Been a great dealership for me for years now! More

by MWELCH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Geitgey, Sierra Dieble, Kim Hillyer, Brandon Adorisio

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Mar 31, 2026

Spitzer Ford Hartville responded

Having served your Ford F-150 for years means a lot to our service team. We’re pleased our communication and respect for your time keep each visit efficient.

March 28, 2026

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Very friendly staff and kept me advised of issues and they were very prompt on the time they said they would start and complete the work. More

by Jeoiii106
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2026

Spitzer Ford Hartville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Hartville.

March 25, 2026

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Employee Rating

Overall they suck! !!! Clueless Management is a poor representative of Spitzer and Ford Motor Company More

by TGLINES61
Recommend Dealer
No

Other Employees Tagged: Paul Asano

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Mar 26, 2026

Spitzer Ford Hartville responded

The vehicle in question was bought 6 months ago and inspected 9 months ago with the tires at or above the requirement to certify the vehicle. The console light in question is now intermittently working so in the interest of customer satisfaction we contacted Ford to see if they could help with this repair that is out of warranty. We got them to authorize the repair with only a $100 dollar deductible from the customer on a $500. dollar repair.

March 12, 2026

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Employee Rating

Charged a new widow over 1200 for something they didn't fix They didn't fix my car. They just called me and resolved the issue. Thank you More

by terryfedorovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Mar 13, 2026

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, Terry, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 16, 2026

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, Terry, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 01, 2026

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Employee Rating

It took a few days to get the issue corrected but was a good experience. Paul was great to work with! More

by GSESOCK
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Mar 02, 2026

Spitzer Ford Hartville responded

Thank you for your patience while we corrected your Ford Explorer. We’re glad Paul provided excellent assistance throughout the process. We appreciate you trusting us with your service needs.

February 28, 2026

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Employee Rating

We had the best experience with the service department and we will be back! Top notch!! More

by lew616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2026

Spitzer Ford Hartville responded

It’s great to hear our service department delivered a top notch experience for your Lincoln MKX. Thank you for sharing your feedback and for planning to return. We look forward to assisting you again soon.

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