Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Paul Asano
Paul Asano at Spitzer Ford Hartville

Paul Asano

Service Advisor

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.7
39 Reviews
4.7

39 Reviews

Write a Review

39 Reviews of Paul Asano

May 11, 2026

Dealership Rating
Employee Rating

Waited about 5 minutes at the service center counter for someone to greet me and check me in for my appointment, but other than that, all else went well. More

by BBaum
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Report | Print
May 11, 2026

Spitzer Ford Hartville responded

Thank you for your patience during the brief wait at the service counter. We’re glad everything else with your Ford Expedition Max went smoothly. We’ll share your feedback with Paul to help make your next visit even more seamless.

May 02, 2026

Dealership Rating
Employee Rating

Cooperated well Wasn't real pleased with the choice of where the payments go Would rather have local businesses. More

by JimBob
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Report | Print
May 04, 2026

Spitzer Ford Hartville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 02, 2026

Dealership Rating
Employee Rating

They did what I needed in less time that they said, was good ?? Was happy with service More

by LORALACHER
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Report | Print
May 02, 2026

Spitzer Ford Hartville responded

Delighted our team could finish your Lincoln service ahead of schedule. It’s wonderful to hear you were pleased with how everything went. Let us know anytime you need assistance again.

April 17, 2026

Dealership Rating
Employee Rating

Undercarriage shield was broken after having oil change. Wanted to charge $300 to fix it. It should have been repaired for free. More

by bford6
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Report | Print
Apr 20, 2026

Spitzer Ford Hartville responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case however the vehicle has 105684 miles and the under shield clips and where the clips attach are worn out and in need of replacement. The vehicle is well past the warranty of 36000 miles.

April 16, 2026

Dealership Rating
Employee Rating

Spitzer Ford employees were very honest,helpful, on time and polite to us when we brought our truck in for service. More

by dlspry34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Ruby, Sierra Dieble, Brandon Adorisio, Nathaniel Perry

Report | Print
Apr 16, 2026

Spitzer Ford Hartville responded

We’re glad our team was honest, helpful, and punctual during your Ford F-150 Hybrid service. Thank you for your five-star review.

April 14, 2026

Dealership Rating
Employee Rating

Fast friendly service and great recommendations I was greeted when I walked in, didnt have to wait to talk to someone and they solved the problem fast More

by Mrkurzinsky26
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Report | Print
Apr 14, 2026

Spitzer Ford Hartville responded

We’re glad you felt welcomed right away and appreciated the recommendations. Paul is happy he could resolve your Ford Explorer’s issue so quickly. Thank you for the five-star rating.

April 12, 2026

Dealership Rating
Employee Rating

Everyone at Spitzer (sales & service) were extremely friendly and helpful. Brandon (service) took great care of us and our vehicles. Brandon (sales) listened to what we wanted and we ended up purchasing More

by ZAZOMYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Koval, Jonathan Mack, Rich Ruby, Robert Bryant, Kim Hillyer, Brandon Adorisio, Phoebe Scalera, Brandon Hill , John Craft Jr

Report | Print
Apr 12, 2026

Spitzer Ford Hartville responded

It’s great to hear Brandon in service took such good care of your Ford Expedition EL and Brandon in sales guided you through selecting two new vehicles. Thank you for highlighting our team’s friendly and helpful attitude. We look forward to seeing you again soon.

March 31, 2026

Dealership Rating
Employee Rating

The Team always works hard to communicate, be thorough, and conscientious of my time. Been a great dealership for me for years now! More

by MWELCH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Geitgey, Sierra Dieble, Kim Hillyer, Brandon Adorisio

Report | Print
Mar 31, 2026

Spitzer Ford Hartville responded

Having served your Ford F-150 for years means a lot to our service team. We’re pleased our communication and respect for your time keep each visit efficient.

March 28, 2026

Dealership Rating
Employee Rating

Very friendly staff and kept me advised of issues and they were very prompt on the time they said they would start and complete the work. More

by Jeoiii106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 30, 2026

Spitzer Ford Hartville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Hartville.

March 25, 2026

Dealership Rating
Employee Rating

Overall they suck! !!! Clueless Management is a poor representative of Spitzer and Ford Motor Company More

by TGLINES61
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Report | Print
Mar 26, 2026

Spitzer Ford Hartville responded

The vehicle in question was bought 6 months ago and inspected 9 months ago with the tires at or above the requirement to certify the vehicle. The console light in question is now intermittently working so in the interest of customer satisfaction we contacted Ford to see if they could help with this repair that is out of warranty. We got them to authorize the repair with only a $100 dollar deductible from the customer on a $500. dollar repair.

1
2
...
4

Dealership Inventory (123 Vehicles)

new 2026 Ford Bronco Sport car, priced at $40,130
2026 Ford Bronco Sport
new
ORANGE FURY METALLIC TRI-COAT exterior
Automatic
Four-wheel Drive
$40,130
View Details
used 2022 Ford Escape car, priced at $14,955
2022 Ford Escape
used
STONE BLUE METALLIC exterior
Automatic
Front-wheel Drive
$14,955
View Details
new 2026 Ford Transit-250 car, priced at $56,081
2026 Ford Transit-250
new
OXFORD WHITE exterior
Automatic
All-wheel Drive
$56,081
View Details
new 2026 Ford Explorer car, priced at $47,328
2026 Ford Explorer
new
RAPID RED MET TINTED CC exterior
Automatic
Four-wheel Drive
$47,328
View Details
used 2025 Jeep Wrangler car, priced at $29,950
2025 Jeep Wrangler
used
Fathom Blue Pearlcoat exterior
Automatic
Four-wheel Drive
$29,950
View Details
used 2024 Ford Edge car, priced at $29,895
2024 Ford Edge
used
ATLAS BLUE exterior
Automatic
All-wheel Drive
$29,895
View Details
View All Inventory