Very good Ford dealership.
I rate them an A+ very very good. I am going to recommend them to my other friends and family 100% very happy with the sales people and the service p
I rate them an A+ very very good. I am going to recommend them to my other friends and family 100% very happy with the sales people and the service people. Thank you, Rick Osborne
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by rickosborne92
Verified Customer
Verified Customer
Jul 28, 2026 -
Spitzer Ford Hartville responded
Thank you for the A+ rating and your kind words about our sales and service teams. It’s wonderful to know you’ll recommend us to friends and family. We appreciate you choosing Ford and are grateful for your trust.
Very helpful, and very friendly and took care of my
problem and a lot less time than I was expecting
problem and a lot less time than I was expecting
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by DPFILING
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
May 15, 2026 -
Spitzer Ford Hartville responded
We’re glad Paul and our team were friendly and helpful in resolving your Ford Edge issue faster than expected. Thank you for the five-star rating.
Waited about 5 minutes at the service center counter for
someone to greet me and check me in for my appointment, but other than that, all else went well.
someone to greet me and check me in for my appointment, but other than that, all else went well.
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by BBaum
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
May 11, 2026 -
Spitzer Ford Hartville responded
Thank you for your patience during the brief wait at the service counter. We’re glad everything else with your Ford Expedition Max went smoothly. We’ll share your feedback with Paul to help make your next visit even more seamless.
Cooperated well Wasn't real pleased with the choice of
where the payments go Would rather have local businesses.
where the payments go Would rather have local businesses.
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by JimBob
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
May 04, 2026 -
Spitzer Ford Hartville responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
They did what I needed in less time that they said, was
good ?? Was happy with service
good ?? Was happy with service
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by LORALACHER
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
May 02, 2026 -
Spitzer Ford Hartville responded
Delighted our team could finish your Lincoln service ahead of schedule. It’s wonderful to hear you were pleased with how everything went. Let us know anytime you need assistance again.
Undercarriage shield was broken after having oil change.
Wanted to charge $300 to fix it. It should have been repaired for free.
Wanted to charge $300 to fix it. It should have been repaired for free.
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by bford6
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
Apr 20, 2026 -
Spitzer Ford Hartville responded
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case however the vehicle has 105684 miles and the under shield clips and where the clips attach are worn out and in need of replacement. The vehicle is well past the warranty of 36000 miles.
Spitzer Ford employees were very honest,helpful, on time
and polite to us when we brought our truck in for service.
and polite to us when we brought our truck in for service.
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by dlspry34
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Spitzer Ford Hartville responded
We’re glad our team was honest, helpful, and punctual during your Ford F-150 Hybrid service. Thank you for your five-star review.
Fast friendly service and great recommendations I was
greeted when I walked in, didnt have to wait to talk to someone and they solved the problem fast
greeted when I walked in, didnt have to wait to talk to someone and they solved the problem fast
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by Mrkurzinsky26
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Asano
Apr 14, 2026 -
Spitzer Ford Hartville responded
We’re glad you felt welcomed right away and appreciated the recommendations. Paul is happy he could resolve your Ford Explorer’s issue so quickly. Thank you for the five-star rating.
Everyone at Spitzer (sales & service) were extremely
friendly and helpful. Brandon (service) took great care of us and our vehicles. Brandon (sales) listened to what we wanted and we ended up purchasing
friendly and helpful. Brandon (service) took great care of us and our vehicles. Brandon (sales) listened to what we wanted and we ended up purchasing 2 vehicles. They treat you like family!
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by ZAZOMYERS
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Spitzer Ford Hartville responded
It’s great to hear Brandon in service took such good care of your Ford Expedition EL and Brandon in sales guided you through selecting two new vehicles. Thank you for highlighting our team’s friendly and helpful attitude. We look forward to seeing you again soon.
The Team always works hard to communicate, be thorough,
and conscientious of my time. Been a great dealership for me for years now!
and conscientious of my time. Been a great dealership for me for years now!
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by MWELCH4
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Spitzer Ford Hartville responded
Having served your Ford F-150 for years means a lot to our service team. We’re pleased our communication and respect for your time keep each visit efficient.