Paul Chapman | Page 2

George Coleman Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

Thank you for letting us know you felt confident in our financing and are enjoying your Cadillac XT5. Paul appreciates your trust and is pleased he could clarify every detail. Enjoy your new ride! Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

Thank you for this feedback, Mark. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

We’re thrilled our team made purchasing your Ford Bronco Sport efficient and straightforward. Enjoy exploring in your Bronco Sport, and feel free to reach out if we can assist you further. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

Thank you for the 5-star rating. We’re glad our team delivered solid customer service and ensured your Ford F-150 received proper care. We look forward to serving you again. Scott Peters, Service Manager scott.peters@smithautogroup.com

George Coleman Ford responded

Thank you for sharing your feedback. We’re glad our team was helpful as you picked up your used Ford F-150. We look forward to assisting you again. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

Thank you for noticing how our team stays friendly and ready to assist with any vehicle questions. We’re thrilled your Ford Maverick has met your expectations and we look forward to helping you again. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at George Coleman Ford. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

George Coleman Ford responded

We’re glad your Kia Telluride received great care and that you could redeem your FordPass Rewards toward the service. Thank you for the five-star review. We look forward to assisting you again.

George Coleman Ford responded

Great to know we were able to resolve your issue quickly once you connected with Nate. We appreciate you sending over the photos, as it helped us identify the solution faster. Thank you for choosing us for your Jeep Wrangler and for recognizing Nate’s assistance.