Paul Chapman
Paul Chapman at George Coleman Ford

Paul Chapman | Page 2

Finance Manager

George Coleman Ford

21 Plaza Dr
Travelers Rest, SC 29690

Contact Me
4.1
22 Reviews

I am originally from Dallas, Texas and am a seasoned professional with 40 years of automotive industry experience and (AFIP) certified in automotive financial services. During my leisure time, I enjoy spending time with my wife and three sons and enjoy traveling and spending time outdoors.

Dealership Experience

2 yrs, 11 mos

Industry Experience

41 yrs, 4 mos

Languages Spoken

English English

4.1

22 Reviews

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22 Reviews of Paul Chapman

March 15, 2026

Dealership Rating
Employee Rating

It was great. Would use again. Good customer service and made sure the job got done correctly. More

by wilson.7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Looper, Chase Rathbone

Mar 15, 2026

George Coleman Ford responded

Thank you for the 5-star rating. We’re glad our team delivered solid customer service and ensured your Ford F-150 received proper care. We look forward to serving you again. Scott Peters, Service Manager scott.peters@smithautogroup.com

March 13, 2026

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Employee Rating

They are nice people and they don’t mind helping people out with their new car More

by hawsebrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2026

George Coleman Ford responded

Thank you for sharing your feedback. We’re glad our team was helpful as you picked up your used Ford F-150. We look forward to assisting you again. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

February 26, 2026

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Always friendly people willing to help you with anything vehicle related. Knowledgeable and prepared for any questions! More

by cathiewylie61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 26, 2026

George Coleman Ford responded

Thank you for noticing how our team stays friendly and ready to assist with any vehicle questions. We’re thrilled your Ford Maverick has met your expectations and we look forward to helping you again. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

February 25, 2026

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Very quick process in and out of dealer within 90 mins also delivered new vehicle to me in Anderson had a little paperwork issue but resolved it quickly great experience so far More

by paid2dump4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Looper, Tommy Whobrey

Feb 26, 2026

George Coleman Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at George Coleman Ford. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

February 06, 2026

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Employee Rating

Great service. Car was serviced properly and we were able to pay for it with our FordPass Rewards. More

by tom.triplitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

George Coleman Ford responded

We’re glad your Kia Telluride received great care and that you could redeem your FordPass Rewards toward the service. Thank you for the five-star review. We look forward to assisting you again.

February 05, 2026

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Employee Rating

I had an issue I was trying to get resolved. After 2 attempts, I spoke with a salesman named Nate. I sent over a couple of pictures, he walked over to the parts department and we figured it our. More

by MECOOPY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2026

George Coleman Ford responded

Great to know we were able to resolve your issue quickly once you connected with Nate. We appreciate you sending over the photos, as it helped us identify the solution faster. Thank you for choosing us for your Jeep Wrangler and for recognizing Nate’s assistance.

January 27, 2026

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Very pleasant experience service employees kept me informed about the entire process and we’re very courteous More

by sudduthdavid58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2026

George Coleman Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing George Coleman Ford! Scott Peters, Service Manager scott.peters@smithautogroup.com

January 18, 2026

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Employee Rating

Easy experience, friendly and helpful staff . Lacy was very helpful and friendly. The pup greeters were a welcome bonus. More

by nswanger12
Recommend Dealer
Yes

Other Employees Tagged: Paul Chapman

Jan 19, 2026

George Coleman Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing George Coleman Ford. We look forward to having you as one of our valued customers for many more years to come! Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

January 15, 2026

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Employee Rating

First of all, let's start with they overcharge me on the car because the price online is 24,699 when he wrote up the paperwork, he put it for 26 600 or something like that and I told him that was not the sa More

by Shebagilliard89
Recommend Dealer
No

Other Employees Tagged: Paul Chapman

Jan 19, 2026

George Coleman Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

Jan 19, 2026

George Coleman Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

Jan 19, 2026

Shebagilliard89 responded

All I ask that yall make it right the car was listed on line for 24,699 I really like the jeep. The sales guy Tommy bought me a piece of paper and the price was 26,900 I showed him that not what the price was on line and he tells me something about a dealer cause they not making no money off this car they only making 250 and that’s it. I just feel that y’all got over on me and it’s just not right. Shebagilliard89@gmail.com

January 14, 2026

Dealership Rating
Employee Rating

It was a fantastic experience all the way from Sherry, who was my first contact to Buck who was the salesman to Paul who was absolutely wonderful and so very helpful and helped us get everything we needed More

by mikegross483
Recommend Dealer
Yes

Other Employees Tagged: Paul Chapman

Jan 14, 2026

George Coleman Ford responded

Thanks for your feedback on your recent visit to George Coleman Ford. It's great to hear that we were able to assist you and that you had such a positive experience. Joey Massarelli, General Sales Manager thomas.massarelli@snithautogroup.com

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