Paul Clark | Page 22

Zoom Zoom Terrific A.J. provided a seamless car buying experience. We got a great deal on both the new car and our trade in. A.J. really knows the CX-9 and gave us a tho A.J. provided a seamless car buying experience. We got a great deal on both the new car and our trade in. A.J. really knows the CX-9 and gave us a thorough "crash" even syncing our phones. This is a sophisticated and well thought out vehicle that's a treat to drive. We couldn't be happier and want to thank all the staff including Kevin, Paul, Renee and Genesis. More

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Great Experience Our deal at another OC Mazda dealership had gone bad so I contacted Capistrano Mazda to see if they could save the deal. AJ got back to me in minutes Our deal at another OC Mazda dealership had gone bad so I contacted Capistrano Mazda to see if they could save the deal. AJ got back to me in minutes and with the help of Moe gave us an even better deal. They had our CX-5 in stock and the process was very easy from start to finish. Thank you to AJ and Moe. You and Paul in finance did exactly what you promised. 5 stars to all of you at Capistrano Mazda. Bob W. More

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Best Car Buying Experience EVER! I had a wonderful experience at Capistrano Mazda. From the time I pulled into the lot until the time I left, everyone was extremely nice. We all dre I had a wonderful experience at Capistrano Mazda. From the time I pulled into the lot until the time I left, everyone was extremely nice. We all dread the "dealership" and "pushy" salesmen when going to buy a car. I experienced everything BUT that at Capistrano Mazda. Jerry Aydemir was wonderful. He worked with us on everything to receive the best price possible. The finance piece with Paul was a major breeze. Paul was also very nice and helpful. Once all of the docs were signed, I walked outside to a big beautiful bow on my new 2017 CX5. Jerry took more time with me to show me all of the computer aspects of the car. I'm pretty good with technology, but it has been a while since I have had a new car. He explained everything and answered all of my questions. I would highly recommend this dealership! Thank you Jerry showing me how the car buying experience should really be!! :) More

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Great customer service!! Best car buying experience I ever had,thanks to the very helpful, professional and friendly employees at Capistrano Mazda,highly recommended,go see f Best car buying experience I ever had,thanks to the very helpful, professional and friendly employees at Capistrano Mazda,highly recommended,go see for yourself and most likely you won't be disappointed... My contact was Katrina Brown who went out of her way to make sure I walked out of there a happy customer!! More

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A Pleasant Surprise! My husband and I discovered Capistrano Mazda while looking for a used car online. We had great customer service from the minute we showed interest in My husband and I discovered Capistrano Mazda while looking for a used car online. We had great customer service from the minute we showed interest in the car. Jerry sent us a video to help answer questions before we made the drive down from Brea. When we arrived on the lot our initial contact (Jerry) was unavailable, but Diego stepped in to help us out. He was great from the get go! No pressure, knowledgable, kind, friendly, and respectful of our time and needs. We didn't end up buying the used car we anticipated, but rather a brand new CX-5. This wasn't because Diego put any pressure on us, but rather because he didn't! He showed us exactly what we requested and allowed us to take our time in making decisions. Kevin in finance worked hard to help us find a comfortable car payment that we could live with every month. Paul made the signing process as painless as possible and had us ready to drive away in our new car rather quickly. Overall, Capistrano Mazda provided us with excellent customer service. We live 37 miles away from this dealership, but will be happy to make the drive to continue our car servicing relationship with such a great group of people! More

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Wow ..wow ....what a great experience in buying my new car Wow ....wow ...wow .....never had a better experience in buying a new car - went to 4 other dealerships to get best pricing and was previously a Phili Wow ....wow ...wow .....never had a better experience in buying a new car - went to 4 other dealerships to get best pricing and was previously a Philips Mazda customer -Sales person Diego B understood my needs from the beginning and was always honest & very informative . Received the best price that fit my budget and made purchase . Diego reviewed all packages thoroughly - Very professional and seemed to really care about me , the product and brand . Very patient .Was very impressed ! Went through the finance dept with Paul and that was the quickest , painless experience I had in all the cars I have ever purchased - told him I had a very impatient spouse and he was terrific - explained all & never too pushy - excellent customer service skills More

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Good experience It was nice working with Genesis on our certified used car purchase. She made the she car buying experience so much better than what I remember car bu It was nice working with Genesis on our certified used car purchase. She made the she car buying experience so much better than what I remember car buying used to be like. She went above and beyond by helping us get our old car delivered back to our home. More

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Great. I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I love my new car. Thank you very much. Julita Monasterska. More

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Best car purchasing experience we have ever had! Yesterday (4/8/17) we purchased a CX-5 Grand Touring. Diego Blakely (our sales rep) did an outstanding job finding us the car we were looking for. He Yesterday (4/8/17) we purchased a CX-5 Grand Touring. Diego Blakely (our sales rep) did an outstanding job finding us the car we were looking for. He is exceptionally knowledgeable, professional, honest and very friendly! Diego made the entire process one of the easiest we've ever experienced (fast and easy!). He took his time explaining all the features in the car. Paul Clark (finance) was also very professional and easy to work with. Thank you Diego! We are very happy with our new CX-5!! More

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Flawless buying experience On Sunday 4/2/17 my wife and I purchased a CX5 Grand Touring with a technology package from Capistrano Mazda/VW and it was the best buying experience On Sunday 4/2/17 my wife and I purchased a CX5 Grand Touring with a technology package from Capistrano Mazda/VW and it was the best buying experience I've ever had. I don't say that lightly... between my wife and I we have purchased somewhere in the neighborhood of 15 - 20 new vehicles from different dealers over the years. I had done extensive research and knew exactly what I was looking for. I knew the value of my trade-in and the price I was willing to pay for a new vehicle. On Saturday I sent out one of those online requests that sent numerous quote requests to multiple dealers. Diego was one of the first to respond and we communicated numerous times over the weekend. Some of the responses I got from other salespeople were deceptive, they weren't answering questions in a forthright way, and they were obviously just trying to get me to the their lot at all costs. Diego was very friendly, straight-forward and honest. Not even the slightest hint of hard sell or pushing us to do anything we were hesitant to do. He explained everything and was extremely transparent throughout the test drive and buying process. Diego is a gem of a car salesman... we honestly felt that he was working on our behalf rather than the usual adversarial atmosphere common in many automobile sales lots. I can't imagine anyone working harder to make sure we were comfortable, informed and happy through the whole process. Diego wasn't our adversary, he was our advocate! After leaving the sales office we were directed to Paul, the finance guy. He was another super friendly staff member at Capo Mazda/VW. Again... no hard sell. He was transparent, explained everything and was eager to answer any questions we might have. He was proficient & fast! Maybe 20 minutes later we left his office feeling he too was honestly wanting us to have the best buying experience possible! After walking out of Paul's office we ran into our freshly cleaned and prepped vehicle with a huge bow on it. That was thoughtful touch and made for a great photo opportunity! The ONLY thing that could have been improved on was the facility itself as they are currently going through a massive tear-down and rebuild of an aging building. Of course that's not the fault of any of the people that mattered to us so it didn't detract from the entire buying experience much. Bottom line.... super, super, friendly people that honestly put your buying experience as their number one priority! Absolutely no pressure or hard sell.... EVER! They truly didn't want you to do anything that you didn't want to do. I went in understanding that they need make a living too but they bent over backwards to work with me on price. No deception, no games and I never felt uncomfortable or uninformed. The dealership had one of the better inventories in the area (and there are numerous others within a 30 minute drive). Other than the temporary condition of the actual facility I CAN"T IMAGINE A BETTER BUYING EXPERIENCE! More

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