Paul Clark | Page 23

Above and Beyond to provide the Best Service I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came i I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came in to do the paperwork. From the very first phone call to the handover of my new vehicle Marcin provided the best level of customer service. He made the process effortless and enjoyable. Marcin, Paul and the team at Capistrano Mazda were very responsive to my particular needs and delivered the best car buying experience. When it came time to collect my new Mazda 6, Marcin took the time to explain the different features of the car. He showed true passion for his job and obviously enjoyed the experience of helping his customers. I would highly recommend Capistrano Mazda as the place to shop for a new Mazda. More

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Bought a new car and had a great experience Just bought a new car and it was the most stress free experience I've had. Diego Blakeley, thank you for making it a pleasant and comfortable experie Just bought a new car and it was the most stress free experience I've had. Diego Blakeley, thank you for making it a pleasant and comfortable experience! Paul in finance was also awesome. I now have a new 2017 Mazda 3 and couldn't be more happy! Again, Diego, Moe and Paul....thanks so much! Joan Molly Green Laguna Niguel Happy Customer More

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Excellent Buying Experience I want compliment the honest way these people conduct their business. I bought there because of the way AJ Jamshidi treated me both on the phone and i I want compliment the honest way these people conduct their business. I bought there because of the way AJ Jamshidi treated me both on the phone and in person. Their pricing is haggle free and honest. I purchased a new mistake club sport and found Paul and More to both be completely honest and forthright. Don't hesitate to visit this store! More

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Best car buying experience ever We were helped immediately. Everyone was friendly. We were in and out in a few short hours. The experience could not have gone any better! We were helped immediately. Everyone was friendly. We were in and out in a few short hours. The experience could not have gone any better! More

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Amazing experience! Treated a senior with respect! I had a wonderful experience at Capistrano Mazda! AJ was so helpful and informative. He went above and beyond to make me feel comfortable and took t I had a wonderful experience at Capistrano Mazda! AJ was so helpful and informative. He went above and beyond to make me feel comfortable and took the extra time to explain the model to me. I am a female senior and was worried that I would be taken advantage of and not taken seriously but that was not at all the case. I recommend using this dealership, you will get the best prices, most friendly sales people, and the smoothest experience in the area! More

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Attentive, respectful dealer that's willing to work! This was my first car in 12 years...my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking a This was my first car in 12 years...my parents had bought the last one. Needless to say, I had never really worked with a dealer. I had been looking at a new car for awhile, and had visited several dealers, and was alternating between nervous (dealers that came on incredibly strong), frustrated (dealers that won't deal), and irritated (dealers that didn't know a thing except that they need to move "x" widgets by "xx/xx/xx date"). Everyone at Capistrano Mazda was fantastic to deal with. Katrina Brown was my salesperson, and she was easily the most easygoing, friendly, knowledgeable, and accommodating salesperson I had dealt with. She was quick to respond to e-mails and very transparent with her quotes, proving that she was able to work with data from other dealers. Not once did she outrightly dismiss a quote from another dealer or an offer from me. Every idea was entertaining, and every counteroffer was neatly broken down. I did have a trade in...a rather old trade in. Now, while the trade in still looked great, ran great, and had lots of options, it was still old and had lots of miles. Katrina did not give me any runaround about how much Capistrano Mazda could offer: She was very clear that the maximum was between $100 to $200, and she apologized a lot for any offense caused. I thought this was really kind, not because I was offended (I realized it was worth more in memories than it was on the market!), but because she wanted to keep my business without scaring me off. I also appreciate that Capistrano Mazda isn't trying to roll the cost of trade ins into their new vehicle sales. Other dealers offered as much as $1000 with higher MSRPs on new cars. However, Katrina proved that she was interested in the most advantageous deal for me by suggesting CarMax (why hadn't I thought of that?). I drove there, got an offer for $2000, and I was now even closer to a new car. With a few more quotes, and some e-mails from Moe Afzal, I was able to get a fantastic offer on an MX-5 Club with the Brembo/BBS package that was very, very good. Honestly, what clinched the deal, what made me decide that I wanted to visit Capistrano Mazda and Katrina, was the YouTube video she posted the next morning. A beautiful jet black MX-5 with the options I wanted as on the lot, and in the morning, I got a fantastic walk around with the car addressed to me. Even though making and posting a YouTube video isn't necessarily hard, it was definitely an interesting way to personalize the experience for me and far beyond what any other dealer had done. I appreciated it, and I was ready to go. Throughout the entire process at the dealership, I was given space to discuss things with my partner, very clear breakdowns of the offer, and a friendly staff. I can't stress enough how important was to not have to be in the ridiculous "Let me go speak to my manager" back and forth and all of the silliness that entails. It was just such a positive, clear experience. I honestly felt that Katrina was my representative to the sales manager, and she was doing what she could do get me the best offer for me. Clearly, Capistrano Mazda was getting *something* out of the deal, but I really never felt like they were trying to extract whatever that was from me. They wanted to move a car for a competitive price. I need to add here that Katrina was easily the most knowledgeable salesperson about the Mazda MX-5, and I think about Mazda's entire lineup in general. Too many times at these dealers, you get salespeople that are really just interested in their numbers and couldn't care any less whether they were selling sports cars or tractors. Katrina knew specifications, the difference between trim levels, where all of the storage locations were scattered throughout the car, the different color options, the design history...she really knew about it! Whether this comes from a genuine interest in the car or a genuine interest in the job, I don't know...but the information was there. There were dealers that had no idea about horsepower, why the car was designed the way it was...and yet still tried to sell me the car! Katrina not only knew, but was able to have a good discussion about the merits of the vehicle. I honestly didn't need anyone to "sell" it to me, but Katrina was a fantastic partner to talk about the car with. Her knowledge made it feel like I was talking to someone who cared, rather than someone who could be selling Fords or Mazdas, used Saturns or Ferraris. I finally agreed to a fantastic deal, really, and everything moved quickly from there. The Finance Department (Paul Clark) was super fast, especially since I had my own financing. Nothing was pushed, no one tried to up-sell on a high interest rate loan or warranties. Of course, the warranty was offered (they wouldn't be doing their job if it hadn't been offered), but once it was turned down, it was all paperwork from there. Also, what was really cool, is that Katrina, Moe, and the manager seemed just as excited as I was. Katrina took a selfie of all of us for herself, Moe seemed to be smiling (I know, I know, they just sold a car, but I can't imagine this was totally new, so I think they were seriously glad), and even the owner stopped by! Of course, I was a little distracted at that point, so I didn't really talk to him as much as I should have. Then it was time to go! If you're looking for a new Mazda in Southern California, I think this is the place to go, and I hope that Katrina Brown is your salesperson! I couldn't recommend this place enough for taking a stressful experience and turning it into once where I felt like a winner. Thank you Capistrano Mazda, and thank you Katrina! More

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Great job by Katrina and Marcin Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 wit Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 with Katrina who did a fantastic job. More

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Excellent experiece Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming i Having purchased many new cars from several dealerships I was truely surprised how fast and easy the process was at Capo Mazda. Previously to coming in I researched my car (2016 Mazda Mx5) using True car and by contacting the many Mazda dealers in the area. Capo Mazda gave me my best deal. I primarily dealt with Diego (my salesmen) also with Tom Deering and Paul in finance. All were friendly,knowledgeable and helpful. Including in my purchase was a 1 year free maintanace package which was nice. Overall I rate Capo Mazda 5 stars. Very pleased. Thank you guys. More

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Great car buying experience Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn and soft drinks offered while waiting for finance are a nice touch as well. More

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Easy Process This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul This was my first new car in a long time and the experience was easy and hassle free. AJ was very informative in regards to the car and Tom and Paul made the process very smooth. More

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