Paul Dixon
Paul Dixon at Herb Chambers Volvo Cars Norwood

Paul Dixon | Page 12

Service Advisor

Herb Chambers Volvo Cars Norwood

1120 Providence Highway
Norwood, MA 02062

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4.9
226 Reviews

Languages Spoken

English English

4.9

226 Reviews

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226 Reviews of Paul Dixon

October 10, 2023

Dealership Rating
Employee Rating

Paul in the Service Department was excellent. Everything was done on the car in a prompt and efficient manner. More

by Francahobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Herb Chambers Volvo Cars Norwood responded

Franca, we're delighted to know that Paul and our service department at Herb Chambers Volvo Cars Norwood met your expectations. Thanks for the positive feedback!

October 09, 2023

Dealership Rating
Employee Rating

My experience with Herb Chambers Volvo is always a good experience. The service advisors especially Paul are always courteous, knowledgeable and professional. The facility is clean and up to date. Having w More

by mrlightfoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Ayers

Oct 10, 2023

Herb Chambers Volvo Cars Norwood responded

We're delighted to know that you've consistently had positive experiences with our team at Herb Chambers Volvo Cars Norwood, especially Paul. We take pride in providing top-notch service and maintaining a clean facility for all of our guests. Thank you for trusting us with your 2018 Volvo!

September 28, 2023

Dealership Rating
Employee Rating

The service is impeccable! Colin ( service Mgr) Is Great!! Very informative. Paul assisted me today! Very professional. More

by Lapraps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Ayers

Sep 29, 2023

Herb Chambers Volvo Cars Norwood responded

We're glad to know that you had a great service experience with Colin and Paul at Herb Chambers Volvo Cars Norwood! Thanks for the positive feedback! We'll see you next time. Safe travels!

September 21, 2023

Dealership Rating
Employee Rating

Came in to the dealer with concerns about large oil leak in my Volvo. Colin Ayers was supper helpful and was able to diagnose and fix the issue on the same day. I highly recommend this dealer they have a gr More

by Regutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Ayers, David Dorion, Jose Barreto , Peter Brown

Sep 22, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for the 5-star rating! We're glad to know that Colin and our team at Herb Chambers Volvo Cars Norwood were able to assist with your oil leak issue promptly. We appreciate your recommendation and hope to see you again! Have a great ride!

September 21, 2023

Dealership Rating
Employee Rating

Wonderful I needed my car by 2 and they had it ready by 130 very prompt More

by paulapoochie54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dorion , Vanya Sacco

Sep 21, 2023

Herb Chambers Volvo Cars Norwood responded

Hi Paul! We're delighted that we could meet your expectations and have your car ready ahead of schedule. Our team values your time, and we're always striving to provide efficient and prompt service at Herb Chambers Volvo Cars Norwood! Thank you!

September 09, 2023

Dealership Rating
Employee Rating

Great service. Great communication made everything easy. Very pleasant experience. Paul in customer service was a pleasure More

by Jaltschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for the 5-star rating! We're glad to know you had a pleasant service experience with Paul and our team at Herb Chambers Volvo Cars Norwood. We'll see you next time! Have a great ride!

September 07, 2023

Dealership Rating
Employee Rating

Collin is great. My air conditioner was not working and he fit me and it was fixed. Thank you Collin for timely repair. More

by vkstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Ayers

Sep 08, 2023

Herb Chambers Volvo Cars Norwood responded

We're glad to know that Collin was able to assist with your air conditioner defect promptly at Herb Chambers Volvo Cars Norwood. Thanks for the positive feedback! We'll see you next time!

September 06, 2023

Dealership Rating
Employee Rating

First time bringing my car to Herb for service, must say extremely happy with service, from the time you drive in to picking up your vehicle, much better than Boston village Volvo which is where I’ve been b More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Herb Chambers Volvo Cars Norwood responded

Hi Tony, We're delighted to know you had a great experience with our service department at Herb Chambers Volvo Cars Norwood. We look forward to being your go-to for all future vehicle needs!

September 05, 2023

Dealership Rating
Employee Rating

Excellent service! Extremely helpful, informative and friendly! A true pleasure to do business with them! More

by nepelaggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy - answered my call

Sep 06, 2023

Herb Chambers Volvo Cars Norwood responded

We're delighted to know you had a positive service experience with our team at Herb Chambers Volvo Cars Norwood! Thank you for your kind feedback! We look forward to serving any of your future needs! Safe travels!

September 01, 2023

Dealership Rating
Employee Rating

Service department is great…Sales on the other hand gives the best lip service, when they actually communicate. Get everything in writing. More

by Erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 20, 2023

Herb Chambers Volvo Cars Norwood responded

Erika, it's disappointing to read that your experience with our sales team didn't match the positive one you had with our service department. We aim for clear and consistent communication across all departments. Your feedback will be reviewed with the appropriate members of our team to help us provide a better experience for our guests. Please reach out directly, so I can help clear up anything that remains unresolved. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 20, 2023

Erika responded

Haha this from the “manager” who can’t respond to 4 different emails during the process. Okay Nick I see you and your BS response.

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