Paul Lai | Page 45

This is the 3rd Mercedes I've leased from Paul.. He goes out of his way to give the highest level of customer service, and makes the whole experience easy and enjoyable. Even during your lease, he reaches out of his way to give the highest level of customer service, and makes the whole experience easy and enjoyable. Even during your lease, he reaches out every year to see how you like the car. He's always reachable via email, and is probably the best car sales person I've encountered to date. More

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Paul is excellent, very honest and upfront, he was the diffence from me buying from this dealer his supervisor should be very proud of him, if you have employee of the month, he should received this hono diffence from me buying from this dealer his supervisor should be very proud of him, if you have employee of the month, he should received this honor. Thank you Paul for helping me out even when the placed was closed the first time I meet you. Thank you. More

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Paul was extremely helpful, friendly and fair. My family and I totally trust Paul and will be returning to him in the future as he was very knowledgeable and helpful. I highly recommend Paul to any and ever and I totally trust Paul and will be returning to him in the future as he was very knowledgeable and helpful. I highly recommend Paul to any and everyone looking for a Mercedes--he is very hard working and will always put the customer first. I had a wonderful experience! More

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This is my 2nd new GL450 leased from Paul Lai at Mercedes- Benz of Princeton. Mr. Lai is an excellent sales rept. to deal with. He has a wonderful personality, knowledgeable with excellent customer Mercedes- Benz of Princeton. Mr. Lai is an excellent sales rept. to deal with. He has a wonderful personality, knowledgeable with excellent customer service skill. Always do his best to find best deal to satisfy the customers. I’m living in Edison area, I rather drove over 30 miles to deal him than other dealership in Edison. Certainly I’ll come back to him for my next new car, I’ll definitely recommend his service to any of my friends who is looking for a new car. Great service & happier customers! More

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Mr. Lai is very helpful during my purchase process. His knowlege and honesty made me change my mind to buy ML350 instead of Lexux RX 350/450. knowlege and honesty made me change my mind to buy ML350 instead of Lexux RX 350/450. More

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Mr Paul has been very excellent in service and professional . I could close the deal within 2 days from the day of inspection . Never found pestering too , as we always see in most dealers office professional . I could close the deal within 2 days from the day of inspection . Never found pestering too , as we always see in most dealers office . More important is after sales service , he is always there . One get the good service when u buy the car , real test is after sales service . Here too as mentioned Mr paul found to be very responsive . I have already recommended to my friends . Regards Anchan More

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It is very nice doing business with Paul Lai. He is very accomodating and always available. I switched from using a different Mercedes dealership to Mercedes-Benz of Princeton because of Paul. accomodating and always available. I switched from using a different Mercedes dealership to Mercedes-Benz of Princeton because of Paul. More

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I have worked with Paul Lai since December of 2010. This is the second vehicle I have purchased from him. He is a great sales respresentative. Paul is very friendly, kind, knowledgable, and always willing is the second vehicle I have purchased from him. He is a great sales respresentative. Paul is very friendly, kind, knowledgable, and always willing to go the extra mile for his clients. I love working with Paul and I will continue to do so until he either retires or I stop driving. More

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This is my second benz with MB Princeton and with Paul. It was a very easy buying experience. No sales pressure and made it very easy to buy. I would highly recommend the dealership and Paul. I have alr It was a very easy buying experience. No sales pressure and made it very easy to buy. I would highly recommend the dealership and Paul. I have already referred others. More

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This is our 2nd car with Paul. First was leased and second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease/buy from MB Princeton for the quality of its service, price, and above board honesty. Paul understands our needs and is Very patient with us. Unlike other salesman who can be very pushy, Paul gives us the space and time we need with our decision process. And when it matters, he came through for us!!! Thank you Paul and MB Princeton! More

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