Paul Lai | Page 46

This is our 2nd car with Paul. First was leased and second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease second purchased. Paul provided attentive service on both occasions. There are two dealerships that are much closer to us, but we choose to lease/buy from MB Princeton for the quality of its service, price, and above board honesty. Paul understands our needs and is Very patient with us. Unlike other salesman who can be very pushy, Paul gives us the space and time we need with our decision process. And when it matters, he came through for us!!! Thank you Paul and MB Princeton! More

Report | Print

Paul Lai is the consummate professional and this is the third Mercedes we have leased through him. We highly recommend Paul and plan to be back for number 4 . Thanks Paul! third Mercedes we have leased through him. We highly recommend Paul and plan to be back for number 4 . Thanks Paul! More

Report | Print

Is the second time i bought a C300 MB, and im enjoying my car, so far everything is great. I couldnt go to other dealership because by fact i know i will not find the upscale service Mr. Paul Lai and Mercede car, so far everything is great. I couldnt go to other dealership because by fact i know i will not find the upscale service Mr. Paul Lai and Mercedes Benz of Princeton provides me. Mr. Paul Lai is one of the most attentive persons i have ever know in a sales department, very wise, respectful and friendly. Claudia Lopez More

Report | Print

Mr. Lai was fantastic. He provided a flawless service. He is knowable, courteous and friendly. He guided us patiently through the process and offered us a deal we could not refuse. We stopped at the dealersh is knowable, courteous and friendly. He guided us patiently through the process and offered us a deal we could not refuse. We stopped at the dealership that day trying to figure out what kind of car we wanted to buy and never imagined we would be driving a new Mercedes home three hours later. Best decision ever! Thanks Paul. It was a pleasure doing business with you! More

Report | Print

My wife and I recently worked with Paul Lai on a new 2012 GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of o GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of our outstanding decisions. When it came to price, Paul was transparent and was empowered to negotiate with us directly at his desk. We walked away from our initial encounter wanting to do business with Paul, but felt we owed it to ourselves to visit at least one more dealer. After seeing Paul we went to a very high-volume dealer ~30 miles north of Princeton MB. Our experience could not have been more different that the one we had with Paul. The negotiation process long and drawn out with multiple visits to the Manager's desk. The sales person seemed much more focused on telling us what the market was like rather than listening to our needs. During his last visit to the Manager, my wife and I agreed that we would return to Princeton MB and do the deal with Paul - even if this dealer's price was better. Fortunately the bigger dealer's final price was still higher than Paul's. We happily closed the deal with Paul and continued to receive the same level of personalized, warm service that we appreciate. I cannot say enough about Paul and the experience we had a Mercedes Benz of Princeton. I suspect we will be customers for life. More

Report | Print

This is the 4th vehicle we got from Paul. He is very professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We h professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We have been to other dealerships before and still think that Paul is the most honest person to buy our cars from. I will definitely refer my friends and family to him. More

Report | Print

I am particularly pleased with Mr Lai who also worked with me during my interaction about my previous MB car. I strongly recommend him to my friends. with me during my interaction about my previous MB car. I strongly recommend him to my friends. More

Report | Print

Our recent buying experience was smooth & easy.Thanks to Paul for his exceptional customer service. We could not have had it any other way.Being our first leased vehicle ,my husband and I had many questi to Paul for his exceptional customer service. We could not have had it any other way.Being our first leased vehicle ,my husband and I had many questions.Paul answered them all to our satisfaction and delivered on all his promises to complete the the buying process.His offer to provide operating instructions on my older MB was very much welcomed & appreciated. We will definitely go back to the dealership for any future needs. More

Report | Print

Paul always works hard to get me what I want. He's easy to work with, professional and overall a great guy. I would recommend working with Paul to anyone who reads this review. to work with, professional and overall a great guy. I would recommend working with Paul to anyone who reads this review. More

Report | Print

We went in just to see the blue book value of my car and I ended buying a new one with Paul. He is a very good salesman. He doesn't force you to buy but he is very convincing , honest and sincere. He is I ended buying a new one with Paul. He is a very good salesman. He doesn't force you to buy but he is very convincing , honest and sincere. He is also very fast in processing the paper work and he doesn't make us wait. This is my fourth Mercedes and he is the best salesman I ever had. He is not only friendly but smart too.I would definitely recommend Paul. More

Report | Print