Paul Mitchell | Page 3

Noah and the staff at Smithtown VW were attentive and helpful when my id4 was in. I had a loaner car and was informed of The progressive of my repairs. I was pleased with the work. helpful when my id4 was in. I had a loaner car and was informed of The progressive of my repairs. I was pleased with the work. More

by TCOURT Verified Customer Verified Customer

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easy, quick service, no problems at all. will continue getting my car serviced here thanks will continue getting my car serviced here thanks More

by npsoinas Verified Customer Verified Customer

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We had a positive experience with the sales and service team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to fi team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to find a loaner and made the necessary repairs within days. Excellent, friendly and professional shop to work with. Will be bringing my business back to the dealer again! More

by niklas.holguin Verified Customer Verified Customer

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Good and easy service! They help as much as possible and are reliable. I never have had a problem there. They help as much as possible and are reliable. I never have had a problem there. More

by tsandhala Verified Customer Verified Customer

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Finance Manager Mike and the GM Jhon are nothing but amazing! Easy to deal with fast and to the point. Thank you! amazing! Easy to deal with fast and to the point. Thank you! More

by kennethmonty Verified Customer Verified Customer

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On 10/07/22 I brought my 2022 Taos in for an NYS inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warr inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warrantee notice for the rear brakes on this model and I was told by Nick that the car doesn’t fall under the warrantee because of the milage, cut off is 24,000 miles. Now I had the car in the dealership on 04/01/23 for a recall. I was told back then that the car needed wipers but no mention of brakes being worn, although according to the service department records they were at about 2 mm thickness at that time. First; as stated in the warrant notice “What is Covered During the time/mileage period specified above, an authorized Volkswagen Dealer will replace Rear Brake Pads and any parts and labor necessary to effectuate a repair at no cost to the owner if diagnosis confirms Rear Brake. Pads have failed from a Warranty defect or have failed due to premature wear.” I would think that brake pads with 2 mm thickness after 20,398 miles would constitute premature wear. If I had been made aware of this I would have had the brakes replaced at that time, which would have meant at least the rotors wouldn’t have been damaged. Second; pertaining to the charge for tire rotation, they had to remove the 2 rear tires to make the repair, plus 1 front tire for the NYS inspection. I assume they did remove the front tire for the inspection? And yet they charged me 34 dollars to rotate the tires. I think that after removing three of the four tires for the inspection and brake repair I shouldn’t have been charged to rotate them, but thats just me. Now me and my family have purchased 5 VW’s through you and I know that doesn’t mean much but I would hope it would account for something. After dealing with your service depart for over a decade Im disappoint for the first time with your service department . More

by RCEMILIANI Verified Customer Verified Customer

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Quick and efficient service. Everything was done in a timely manner will definitely use them for service moving forward. Everything was done in a timely manner will definitely use them for service moving forward. More

by darkarchon Verified Customer Verified Customer

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Quick and easy. Very clean waiting room and good communication between staff and client. I would definitely recommend. Very clean waiting room and good communication between staff and client. I would definitely recommend. More

by jsola0103 Verified Customer Verified Customer

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Great customer service done in a timely manner. I will go back when ever I need my car serviced. I will go back when ever I need my car serviced. More

by jdepew1529 Verified Customer Verified Customer

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I drive the approximate 50 miles each way to Smithtown Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth becaus Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth because Smithtown Volkswagen's customer service is far and beyond what I have experienced with any other car dealer. My last service was right after a holiday and the dealership was very busy, but my service experience was outstanding, everyone I delt with that day took the time to make me feel welcome, and they updated me continuously. It is obvious to me that the owners and management of Smithtown Volkswagen take care of their employees by the happy and professional way I am treated by everyone, from the showroom receptionist to the staff that take keys and car. As an example, each time I bring my Passat in for service, my salesman from years ago, Adam, greets me if he is working that day, and afterwards he he goes out of his way to inquire if everything is Ok and if I had any issues or complaints, I've never experienced that level of care before. I can honestly state that at each and every service visit I leave knowing and assured my vehicle is safe and everything is within specs because of Smithtown VW's commitment to excellence. Everyone's caring attitude and professionalism is apparent, during my last two service visits I was helped by Stephanie. Stephanie should be noticed by management as the professional she is, Stephanie's troubleshooting skill is phenomenal, during both intake processes, she correctly diagnosed the issues before the mechanics even looked at the vehicle by her drilling down and probing questions. Moreover, Stephanie took the added time to explain everything to me in away that I understood. The simple fact is I drive all those extra miles because I trust my vehicle and my safety to Smithtown Volkswagen, and that simple fact states more than anything I can write. More

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