Paul Mitchell
Paul Mitchell at Smithtown Volkswagen
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Paul Mitchell | Page 2

Service Manager

Smithtown Volkswagen

530 Jericho Turnpike
St James, NY 11780

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4.7
38 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

36 yrs, 7 mos

Languages Spoken

English English

4.7

38 Reviews

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38 Reviews of Paul Mitchell

January 18, 2024

Dealership Rating
Employee Rating

Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I More

by MCSIDARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Jan 19, 2024

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager. I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future. I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

December 13, 2023

Dealership Rating
Employee Rating

Great service at all times, everyone goes above and beyond. I am very impressed! Will definitely go back. More

by sharlinrazinia
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Noah Reed, Stephanie Lopez, Nick Weiner , All the drivers that took me back and forth.

December 07, 2023

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I wish all dealerships were like this one, they always treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my More

by PAULCHESTER
Service Price Transparency
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Recommend Dealer
Yes

December 04, 2023

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Salesman was pleasant, knowledgeable and efficient. Waiting room good…however…what happened to the snacks? More

by RO0416
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 04, 2023

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Employee Rating

Brought new car back to service 6 times for same problem Hasn’t been fixed to date. More

by ttoreno0
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

November 27, 2023

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Smithtown Volkswagen has been honest, trustworthy, and I have been treated like family every time from initial purchase to service visits. Smithtown Volkswagen earns my repeat business because they ensure m More

by legalese4u
Service Price Transparency
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Recommend Dealer
Yes

November 18, 2023

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I like the appearance of the service area. I like that you promoted Sam to Foreman, as I only want him servicing my car but now that he is in a different role hopefully he is spreading his kno More

by JMBJETTA
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike DiMaria, Jhon Jaramillo, Stephanie Lopez, Nick Weiner , Sam (Mecahnic/Foreman)

November 16, 2023

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Employee Rating

service was excellent waiting area was very good time for service was exactly what he told me. More

by MYBRIDE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Reed, Stephanie Lopez, Nick Weiner , Nick

November 09, 2023

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Employee Rating

Noah was great to deal with. He constantly kept me updated about my vehicle, and returned all phone calls. He’s a credit to your company, and I highly recommend this dealership f More

by Lesgeed
Service Price Transparency
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Recommend Dealer
Yes

October 26, 2023

Dealership Rating
Employee Rating

Noah and the staff at Smithtown VW were attentive and helpful when my id4 was in. I had a loaner car and was informed of The progressive of my repairs. I was pleased with the work. More

by TCOURT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Reed

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