I bought my vehicle from Smithtown Volkswagen and they
have serviced my Passat ever since. This time I brought it in for the 40 thousand mile service, which includes the minor, standard, and extended serv
have serviced my Passat ever since. This time I brought it in for the 40 thousand mile service, which includes the minor, standard, and extended service where they check and service everything, and also change the spark plugs.
Even though there are two VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service because of the professional way I am treated by the staff. I drive the approximate 100 miles back and forth because their customer service is far and beyond what I have experienced with any other car dealer.
I was able to schedule my service visit easily, and I received a text and email confirmation as well as a reminder. Once I arrived my service advisor Noah took the time to understand my vehicle and write up what needed to be performed at this visit. Additionally, during my visit, the mechanic Evan who was working on my car came out and explained clearly what was being done to my vehicle and his professionalism and expert knowledge gave me the added assurance that everything was done correctly.
The dealership is under new ownership, but the new owners and management of Smithtown Volkswagen should be made aware of the expert and professional way I was treated by their employees and their employees should be noticed for a job well done.
While there, my salesman from years ago, Adam, greeted me and he went out of his way to inquire if everything is Ok. Adam informed me on what's new and available on the showroom floor, and even though he knew I was not ready to purchase a new vehicle, I appreciated the time he took to show me what was new and to explain finance options available.
Once again, the fact I drive all those extra miles is because I trust my vehicle and mine and my family's safety to Smithtown Volkswagen, and that simple fact says more than anything I can write.
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by legalese4u
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Evan, expert mechanic.
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your experience with Smithtown Volkswagen. We are thrilled to hear that our team’s dedication to providing exceptional service has earned your trust and loyalty.
We appreciate you detailing your recent service visit for the 40,000-mile check-up. It’s wonderful to know that the ease of scheduling, thorough communication, and the professionalism demonstrated by Noah and Evan contributed to a positive experience. Your feedback about the high level of service, even under new ownership, is greatly valued and will be shared with the team.
It’s also encouraging to hear that Adam’s effort to stay in touch and provide updates on new vehicles and financing options added to your positive experience. Your continued trust in us, despite the distance, is the highest compliment we could receive.
Thank you once again for your kind words and for choosing Smithtown Volkswagen. We look forward to serving you and your family for many miles to come. If you have any further needs or questions, please don’t hesitate to reach out.
Great service!
Thank you Noah!
Fast and knowledgeable. thank you thank you thank you thank you
Thank you Noah!
Fast and knowledgeable. thank you thank you thank you thank you
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by DAVID.CAMPAGNOLI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Nick Weiner
Jul 11, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review, David! We appreciate your feedback and look forward to seeing you again soon!
Noah is always so kind, patient and accommodating.
He takes the time to listen and treats his customers with respect. He understands, rectifies situations and finds solutions in a timely manner. He is
He takes the time to listen and treats his customers with respect. He understands, rectifies situations and finds solutions in a timely manner. He is always sure to thoroughly check work completed and treats customer vehicles as if they were his own. Thank you! Always a pleasure working with Noah!
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by melmar311
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Nick Weiner
Jul 02, 2024 -
Smithtown Volkswagen responded
Thank you for your wonderful review! We're delighted to hear about your positive experiences with Noah. We pride ourselves on providing exceptional customer service, and it's gratifying to know that Noah's kindness, patience, and attention to detail have made a difference. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!
Service department exemplifies in Noah, who is an
excellent service advisor…. Dealership personnel a pleasure to work with
excellent service advisor…. Dealership personnel a pleasure to work with
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by LAWR1653
Verified Customer
Verified Customer
Jun 27, 2024 -
Smithtown Volkswagen responded
Thank you for the four-star review! We appreciate your kind words about our service department and we look forward to seeing you again soon!
All the staff is friendly and helpful.
My service went great and the wait time was minimal.
My service went great and the wait time was minimal.
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by shellyg1019
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Nick Weiner
Jun 25, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to leave us this five-star review! We appreciate your feedback and look forward to seeing you again soon!
Very professional start to finish.
Dx and repair was quick and accommodating. Great experience overall
Dx and repair was quick and accommodating. Great experience overall
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by BALOUGHRAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Nick Weiner, Jasmine
Jun 20, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review! We appreciate your kind words and look forward o seeing you again soon!
Very nice to work with.
They communicate well with me and did a great job!
They communicate well with me and did a great job!
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by scoobyj
Verified Customer
Verified Customer
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Jasmine
Jun 06, 2024 -
Smithtown Volkswagen responded
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that communication was smooth. We appreciate your feedback and look forward to assisting you again!
Great experience!
!! So good!! Knowledgeable techs and i was out early! Definitely would trust my VW here
!! So good!! Knowledgeable techs and i was out early! Definitely would trust my VW here
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by andrewccolvin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Nick Weiner
May 28, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your experience! We're thrilled to hear that you had such a positive visit. Our knowledgeable technicians strive to provide efficient service, and we're glad you were able to get out early. We appreciate your trust in us with your VW and look forward to serving you again!
I’ve been going to this dealership for many years now and
they couldn’t be more accommodating. Alway friendly and informative.
they couldn’t be more accommodating. Alway friendly and informative.
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by beachglo54
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Nick Weiner
May 03, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review! We appreciate your feedback and look forward to seeing you again soon!
Very excellent experience and professionals I’m extremely
happy & satisfied. , I can’t wait till I come back for more service.
happy & satisfied. , I can’t wait till I come back for more service.
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by TONY652009
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez
May 03, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear about your excellent experience! Providing top-notch service and ensuring customer satisfaction are our priorities, and we're delighted that you're extremely happy and satisfied with your visit. We look forward to welcoming you back for more service in the future. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us!
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