The service employees took me in right away even thought
I didn't have an appointment. They were polite and helpful
I didn't have an appointment. They were polite and helpful
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by JSPATARO28
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive experience with us. We're glad to hear that our service employees were able to accommodate you promptly, even without an appointment. Providing polite and helpful service is our priority, and we're pleased that we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Great job on my oil change and first service The
technician did a great job of taking care of my car
technician did a great job of taking care of my car
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by wbuess1098
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2024 -
Smithtown Volkswagen responded
Thank you for your positive feedback regarding your recent oil change and first service with us. We're delighted to hear that our technician provided excellent care for your car. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Workers were extremely helpful and inviting easy to talk
to and answered every question of kine
to and answered every question of kine
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by MP6254
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Nick Weiner
Mar 27, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!
Noah was very helpful and friendly.
The service was quick and efficient. They got me in last minute for an emergency issue with my car and solved it rapidly.
The service was quick and efficient. They got me in last minute for an emergency issue with my car and solved it rapidly.
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by VINCENTANTHONY769
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Alex Soto
Mar 18, 2024 -
Smithtown Volkswagen responded
Thank you for your positive feedback! We're delighted to hear that Noah provided you with helpful and friendly service during your recent visit. Our team strives to ensure quick and efficient service, especially during emergency situations, and we're pleased we could address your car issue promptly. Your satisfaction is our priority, and we appreciate your trust in us. Please don't hesitate to reach out if you need anything else in the future!
My overall 4 star would have been 5 if it specified
Service ( sales being the deduction)
The new Service Manager has won me over and Noah continues make the service experience something that is truly
Service ( sales being the deduction)
The new Service Manager has won me over and Noah continues make the service experience something that is truly pleasant.
Keep up the good work
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by BOBSPATES7
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback with us. We sincerely appreciate your overall positive rating and are thrilled to hear that our Service Manager and Noah have made a positive impact on your experience. We look forward to seeing you again soon!
fine no problems.
helpful. Just as I was expecting. Need to improve wailting area a lot
helpful. Just as I was expecting. Need to improve wailting area a lot
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by idsurace
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review! We appreciate your kind words and look forward to seeing you again soon!
I have to be honest the situation with my car was very
frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application.
frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. The dealer did everything on the hardware side of things and were left powerless and at the mercy of VW of America and their IT department. I have to be honest Nick in service understood my frustrations and provided me with an adequate loaner car. Nick was excellent, empathetic and compassionate and listened to my weekly whining. Finally, I get a call from Nick and we tested this cars functioning and I picked it up. I get home and test it and it did not work. I called Nick and we decided to see what happens over the next few days. Poof after three days, out of nowhere the app sent me a notification. I called Nick and told him the good news. All in all, Nick made the best of a crappy, out of the ordinary situation. Great Service, great advisor.
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by GIANNIJOEDEV
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Katherine Mera, Nick Weiner, Vinnay from Sales was integral in coordinating services with IT
Jan 29, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your experience with us regarding the issues with your new car. We appreciate your feedback and want to assure you that your feedback is valuable in helping us improve our services.
It's great to hear that Nick in service was able to understand and address your concerns with empathy and compassion. We are glad that he provided you with an adequate loaner car and worked diligently to find a resolution to the problems you were facing.
We recognize that situations like these can be inconvenient, and we genuinely appreciate your patience throughout the process. It's fantastic to know that, ultimately, the issue was resolved, and the functionality of your car was restored.
Thank you for acknowledging Nick's efforts in making the best out of a challenging situation. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. We value your business and look forward to serving you more smoothly in the future.
Noah was AMAZING and very helpful.
And the manager of the service department was great.
The dealership itself did wrong by me bc I was told my brakes were under warranty and when I
And the manager of the service department was great.
The dealership itself did wrong by me bc I was told my brakes were under warranty and when I arrived they told me they weren't. The service department helped get me a discount, but I'm not going to lie, I was majorly disappointed that the dealership didn't step up and pay for my brakes in full, especially since I am a loyal and a repeat customer - I have leased 5 cars at this dealership. to be frank, you might have lost a customer. But again, Noah was the saving grace of my experience, he should be given a raise.
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by MCSIDARI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Nick Weiner
Jan 18, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager.
I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future.
I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Jan 19, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your feedback, and I appreciate your kind words about Noah and the service department manager.
I understand the frustration, and I want to assure you that your loyalty as a repeat customer is highly valued. I appreciate your honesty, and your concerns will be carefully reviewed internally to prevent similar instances in the future.
I'm glad that Noah was able to provide excellent assistance, and your suggestion about his performance will be duly noted. If you have any further details or if there's anything else we can do to address your concerns, please feel free to reach out directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Great service at all times, everyone goes above and
beyond. I am very impressed! Will definitely go back.
beyond. I am very impressed! Will definitely go back.
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by sharlinrazinia
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah Reed
, Stephanie Lopez, Nick Weiner, All the drivers that took me back and forth.
I wish all dealerships were like this one, they always
treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my
treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my iD Buzz. God Bless you all!
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by PAULCHESTER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Shifrin,
Noah Reed
, Sal D'Amico, Stephanie Lopez, Kenny Montoya, Reymi` Ortez, Bob Ribaudo, Alex Soto, Nick Weiner
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3 yrs, 2 mos
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