Paul Rydberg | Page 6

I don't think an oil change should take over an hour to complete. Probably took longer for the representative to upsell maintenance that I didn't come in for. All the recommendations seemed real expensiv complete. Probably took longer for the representative to upsell maintenance that I didn't come in for. All the recommendations seemed real expensive. More

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Keeps me up to date on what services are due and needed. Has pleasant waiting room with great TV (HGTV). Pleasant staff. Has pleasant waiting room with great TV (HGTV). Pleasant staff. More

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Lee Ann was a pleasure to work with. We loved her. Thank you very much. Hope to keep seeing her in the future We loved her. Thank you very much. Hope to keep seeing her in the future More

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Service department was good, Sales department was terrible! Showed me a truck on website, but couldn't get it to the dealership. Wanted an appraisal, manager was too busy. How can you sell cars like terrible! Showed me a truck on website, but couldn't get it to the dealership. Wanted an appraisal, manager was too busy. How can you sell cars like this? More

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No customer service here excepting the cashier. I arrived on time for 25k service appointment. Service personnel did not appear enthused on the prospects of arriving customers. One was checking their social on time for 25k service appointment. Service personnel did not appear enthused on the prospects of arriving customers. One was checking their social status on FB. Finally got their attention. They then started to inform me on the issues to be addressed during 25k service (all out of warranty) plus brake system flush ($179). Light duty service at 25 k according to Toyota on-line ($20~$26 est.) includes -Rotate tires -Check installation of driver's floor mat -Inspect and adjust all fluid levels -Inspect wiper blades -Visually inspect brake linings/drums and brake pads/discs This dealership is obviously wanting to separate the consumer from their wallet! No where is it recommended to flush brake system at this low mileage and service usage (normal). I'll be taking my vehicle instead to Wilde Toyota in West Allis. The West Allis dealership has always been up-front regarding out of pocket cost of ownership. Racine dealership needs a bunch of customer service specific improvements before I reconsider giving them business. Avoid at all costs. More

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fast and great service the appointment was very easy to set up and was able to get in almost right away... very comfortable waiting area...they performed the service very qu the appointment was very easy to set up and was able to get in almost right away... very comfortable waiting area...they performed the service very quickly and even topped it off with a complimentary car wash More

by jct12 Verified Customer Verified Customer

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Good service but know your costs I was told my Rav 4 needed a new washer hose, eaten by rodents. Quoted $175 to do the repair. I elected not to proceed with the repair. Had it done at I was told my Rav 4 needed a new washer hose, eaten by rodents. Quoted $175 to do the repair. I elected not to proceed with the repair. Had it done at a local automotive repair shop for $40. This type of situation eroded my confidence in a dealers integrity and brings future service into question. Be fair to the customer, will result in long term clientele. More

by tstevens8 Verified Customer Verified Customer

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Service maintenance The best experience I’ve ever had at a dealership, Explanation of service and costs very precise. Prices very competitive and quick work. Very comfor The best experience I’ve ever had at a dealership, Explanation of service and costs very precise. Prices very competitive and quick work. Very comfortable waiting room. More

by Michael Verified Customer Verified Customer

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Toyota Tacoma purchase Oscar, my salesman, was professional and persistent. The sales manager was friendly as well. They worked hard to get the deal done, even though I ne Oscar, my salesman, was professional and persistent. The sales manager was friendly as well. They worked hard to get the deal done, even though I needed a lot of things to go right and it did! More

by jeremy.j.johnson Verified Customer Verified Customer

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Great place This was a great place to bring my Corolla for service. They work quickly and were very flexible with the appointment times! I will be returning each This was a great place to bring my Corolla for service. They work quickly and were very flexible with the appointment times! I will be returning each time I’m due for service! More

by Nessa Verified Customer Verified Customer

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