Paul Scannell | Page 17

Pleasant experience We had an excellent experience at Herb Chambers Westborough. Tom Quirk, the pleasant and personable General Manager runs a great dealership. Paul Scan We had an excellent experience at Herb Chambers Westborough. Tom Quirk, the pleasant and personable General Manager runs a great dealership. Paul Scannell, a down to earth, friendly man helped us through every step. He was knowledgeable, helpful and made the entire experience relaxing. I never felt pressured or rushed. Bill Jesse was quick and efficient and made the part I generally hate pleasant. Thanks for a great experience. More

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2008 Honda CR-V Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified. (What exactly does certified mean to your dealership?). The body, frame, interior, engine and tranny seem decent however, the heat shield is breaking apart, the tires maybe have another 1/2 year before they need to be replaced, the alignment and brakes were not good,( right off the bat, the front rotors, especially the front driver side is excessively worn down and needs replacement). Also when maneuvering the vehicle left/right as if you were on a winding road, it did not feel right mechanically. Paul, you remember one of the first things you mentioned to me was that the price is not negotiable (Customer's don't want to hear that even if its a fact). You were polite enough but I got a vibe that you did not like the level of visual inspection I was performing to gauge the overall condition of the vehicle and felt that you wanted to rush me through my process (Remember, customers do not like to feel rushed, especially when looking a vehicle over). I was surprised that you did not go with us on the test-drive as a majority of dealerships have the sales person in the car if any questions/concerns from the customer comes up during the test drive. After explaining what I did not like about the condition of the Honda to you, I felt that you and your dealership did not care about the condition of this vehicle (most dealerships at minimum would work that out with the customer either by a price reduction or to offer to address the issues/concerns). You guys offered neither, a bit disappointing. Now, that 2008 CRV in your ad is listed as a certified used auto, so most people would expect it to be in the best condition possible for its actual age/mileage, especially when priced at the middle of the fair market value range. It was disappointing that it was not in the condition (mechanically) that I would expect for a certified used Auto. Did your service team do anything to it other than clean it before it went on the lot for sale? I also did not see the certified portfolio that you claim in the ad. "This Herb Chambers Certified Pre-owned Vehicle has received a rigorous multi-point inspection by our factory trained technicians. Receipt and complete pre-owned portfolio provided when you visit for your test drive" More

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Honest and reliable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable about the cars we were looking into and the cars that they had in stock. It was a great experience and I look forward to buying my next car there. More

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Bad start at first....Management quickly rectified Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in a Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in and restored everything I had heard about this Herb Chambers Ford Dealership. For future purchases, I'll only go to Paul Scannell - not just a professional sales person, but a great guy. Hey Herb, gives this man another raise! More

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Awesome person not just a salesman We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, i We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, if i ever felt i had a problem or a question i would never hesitate to call, and i know i would be delt with in a professional manner. Every vehicle has given us great service and i have never felt the old fashion high pressure sales feeling at Herb Chambers. I would recommend this dealership with confidence to anyone. I also would recommend someone who has been wonderful to us and that is Paul Scannell, he has wonderful way about him and i feel he is a real people person. Thank you very much Paul for everything. Chester and Anne Atkins More

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Thank you, Paul! I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bough I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bought his 35th anniversary Mustang from Herb Chambers years ago and suggested I go there to buy my first car. It was a fantastic first time buyer's experience! I felt that Paul really listened to what I was looking for, what I could spend, what I wanted to finance, and what my goals were. I wasn't pushed or shoved towards something I wouldn't have wanted. I was shown a car that fit my needs and style. When I picked up the car, Paul sat with me and helped me set up my SYNC account, showed me every in and out of the car, and invited me to come back at any time, to call him at any time, with any questions. I tend to hang onto my vehicles for a long time ( the last one was a college graduation gift! I won't say how many years ago... lol), but I'll be steering my friends back to Paul at HC. And my next purchase will be there, too! More

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Thanks Paul Scannell My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buyi My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buying experience. Our salesman Paul Scannell could not have been easier to work with and made sure we got exactly what we were looking for at a fair price. Also my thanks to the finance department for making sure I was aware of all my options. More

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Great experience! I have now leased two cars from Paul over the last 5 years and I couldn't be happier with my experience. Paul and the rest of the people at Herb Cham I have now leased two cars from Paul over the last 5 years and I couldn't be happier with my experience. Paul and the rest of the people at Herb Chambers are true professionals, More

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Best Dealership Around!! Yet again another fantastic experience. Paul and Edgar are fantastic. They are so knowledgeable and helpful and in no way pushy. All the sales paperwo Yet again another fantastic experience. Paul and Edgar are fantastic. They are so knowledgeable and helpful and in no way pushy. All the sales paperwork and service were as smooth as could be and I could not have asked for a better experience. If you are in the market for a new vehicle, go to Herb Chambers ford in Westborough and talk to Paul. Absolutely five stars all around. More

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Very Pleased! Excellent experience with Paul S. He was knowledgeable and helpful but was not pushy in any way. Great doing business with this dealership and Paul. Excellent experience with Paul S. He was knowledgeable and helpful but was not pushy in any way. Great doing business with this dealership and Paul. More

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