Paul Schepp | Page 6

Required more service after service After I picked up my car the inside panel was not put back on underneath my passenger door. I had my wheel barring replaced and they didn’t tighten ba After I picked up my car the inside panel was not put back on underneath my passenger door. I had my wheel barring replaced and they didn’t tighten back up the plate so I had to take it back in a few days later due to meta rubbing on metal. It seems like whenever I take my car there I need more work AFTER it’s been in the shop. This is the second time I’ve had to take it back in after getting it checked out and I’ve only had the car for a year. More

by Wils12345 Verified Customer Verified Customer

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Maintenance and battery The entire service team did a great job. I had an oil change and tire rotation scheduled and they also checked my battery and found out my battery was The entire service team did a great job. I had an oil change and tire rotation scheduled and they also checked my battery and found out my battery was weak. I am glad they found that before I was stranded. More

by 07RDX Verified Customer Verified Customer

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Amazing service! Everyone was very kind and helpful! Chris kern is amazing, very friendly and willing to answer all questions! They do their absolute best to make sure Everyone was very kind and helpful! Chris kern is amazing, very friendly and willing to answer all questions! They do their absolute best to make sure you leave with everything covered, and knowing the next steps you need to take. Overall 10/10 experience :) More

by montanage26 Verified Customer Verified Customer

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Outstanding dealership This dealership has a hometown feel. Zach is excellent and the rest of the team was very courtios. Our experience was outstanding and will be going ba This dealership has a hometown feel. Zach is excellent and the rest of the team was very courtios. Our experience was outstanding and will be going back for our next vehicle. More

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Great experience Bought my new (to me) car from Zach - he was very helpful in answering all my questions and helped to get me a fair deal. I will definitely stop back Bought my new (to me) car from Zach - he was very helpful in answering all my questions and helped to get me a fair deal. I will definitely stop back the next time our family needs a new car. More

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No problems I needed an oil change on very short notice due to a pending trip. I made a call to the service team and Kay was able to get my vehicle in and comple I needed an oil change on very short notice due to a pending trip. I made a call to the service team and Kay was able to get my vehicle in and completed with in the hour! More

by Eric Verified Customer Verified Customer

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Very pleased! They were very helpful! They didn't make us feel pressured. They were willing to help us find the right car if we hadn't decided on the car we purchas They were very helpful! They didn't make us feel pressured. They were willing to help us find the right car if we hadn't decided on the car we purchased. We felt we got a nice car for a decent price. More

by markaren Verified Customer Verified Customer

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Great Experience! Our purchase of the Navigator was made easy by Zach, Dusty and the Griffin team. Very pleasant and non-stressful experience! They were very patient wi Our purchase of the Navigator was made easy by Zach, Dusty and the Griffin team. Very pleasant and non-stressful experience! They were very patient with us making our decision and were not pushy! Love our Navigator!! More

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Excellent fron Pre to Post Sale Overall excellent experience from pre-sale to post sale. Coming from 45 minutes away through an ad, Griffin has that feel that the people actually do Overall excellent experience from pre-sale to post sale. Coming from 45 minutes away through an ad, Griffin has that feel that the people actually do care about you and your purchase. Post sale is always the kicker and they have been excellent, especially when Kay in service is more interested in relating with your schedule than just herding you through. The staff remember you and seem proud of what you purchased. You feel like a valued customer rather than a sale. Definitely heads above my experiences with Russ Darrow and Goeben (Madison). Worth the drive for the genuine customer service. More

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Best service Griffin Ford is the greatest. Kay in the Service Dept. Is top notch and keeps us coming back. Because of Griffin Service we service all 3 vehicles at Griffin Ford is the greatest. Kay in the Service Dept. Is top notch and keeps us coming back. Because of Griffin Service we service all 3 vehicles at Griffin and recently bought a new Escape. We really appreciate the personal and professional attitude and performance. Kay should receive 7 stars! More

by bobthomas.cap Verified Customer Verified Customer

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