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Paul Swenarton

Overview Reviews (104)

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Paul Swenarton

Paul Swenarton | Page 11

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.8

104 Reviews

Overview Reviews (104)

4.8

104 Reviews

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104 Reviews of Paul Swenarton

November 11, 2023

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Employee Rating

It was good, quick, and brief inspection report presented to me. I like it with the escort of repair. to me. I like it with the escort of repair. More

by zaf

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2023 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

Nov 11, 2023 -

zaf responded

I am not very happy to pay high cost of services. They don’t even offer any senior discount for the service you provided. I deserved better than that as seniors and loyalty. You didn’t do anything extraordinary for me.

November 08, 2023

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Employee Rating

It is a good service however I feel like this dealership is lacking in other amenities compared to other dealerships. For example many dealerships that I go to have free food and coffee machines that work. is lacking in other amenities compared to other dealerships. For example many dealerships that I go to have free food and coffee machines that work. This location dosnt have free food or snacks since you have to buy them from a vending machine. Also the coffee machine was been out of service for a while. More

by shamsmeher

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jabril Doty

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Nov 08, 2023 -

DCH Brunswick Toyota responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 08, 2023

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Employee Rating

Only for oil change it took more than 2 hours. I wish it didn’t take that long I wish it didn’t take that long More

by GA.CHSAP

Verified Customer

Recommend Dealer

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Nov 11, 2023 -

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

June 01, 2023

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I took my 2020 Rav4 Hybrid in for service on May 30, 2023, as my radio kept rebooting after the battery died for not being used for three days. I was advised that I might have to paid for a multipoint i 2023, as my radio kept rebooting after the battery died for not being used for three days. I was advised that I might have to paid for a multipoint inspection on my vehicle that I haven't even had for three years. Then I waited over three hours for them to update the system software and radio software. Then I was told that I would receive a report for services done on vehicle by text today is June 1, 2023, I have not received the report for services done on my vehicle. Also in the video that they sent to me of the multipoint inspection the tech stated I needed all four tires replaced they were in poor condition. I find that weird since 5,000 miles prior to this services my tires were check by there tech and they were all in good condition. Also I have been trying to each the services dept as my reverse yellow guide line do not appear anymore when I am reversing to a parking space. No one has gotten back to me. More

by apayret14

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Service Time

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Recommend Dealer

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Jun 05, 2023 -

DCH Brunswick Toyota responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com