Paula Mejia | Page 13

The service department has been in a decline with regard to service. Technician appear to be still OK. It took 3 and one half days to discover the cause of check engine light. Ms Mejia apologized for limite to service. Technician appear to be still OK. It took 3 and one half days to discover the cause of check engine light. Ms Mejia apologized for limited communication and said it was a staffing issue. So perhaps not fault and certainly a dealer issue. Overall customer engagement has declined gradually over the last decade. More

by RCAMPB1010 Verified Customer Verified Customer

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She is great, responsive and took care if me. The service was done on time and at a reasonable price. The service was done on time and at a reasonable price. More

by BOBYGG Verified Customer Verified Customer

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Friendly staff. Clean office. Paula explains all issues with clarity. Paula Mejia is always professional. Clean office. Paula explains all issues with clarity. Paula Mejia is always professional. More

by LISAINTERNET Verified Customer Verified Customer

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Fast, easy and smooth. I’m glad I didn’t have to wait very long I’m glad I didn’t have to wait very long More

by SAMALLRE Verified Customer Verified Customer

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All of my experiences at Rye Subura have been excellent. They are all very professional and courteous. They are all very professional and courteous. More

by dickkline Verified Customer Verified Customer

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Costumer service, communication, and overall help was very poor. No one contacted me on initial diagnostic, loaner updates, part back order status. I had to contact the service department to get my own u very poor. No one contacted me on initial diagnostic, loaner updates, part back order status. I had to contact the service department to get my own updates. I also never authorized the work to be done, More

by PLATEMAN99 Verified Customer Verified Customer

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She is nice and reliable. I think all staff are. Thank you for a very good service I think all staff are. Thank you for a very good service More

by Jo Verified Customer Verified Customer

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Arrived early for service and was promptly accommodated. Vehicle was ready for pickup upon return. Vehicle was ready for pickup upon return. More

by MOEDON Verified Customer Verified Customer

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It was easy to make appointment on the app. Went to the dealership for routine maintenance and opted to wait for my vehicle instead of leaving it. Paula stated the time needed would be approx Went to the dealership for routine maintenance and opted to wait for my vehicle instead of leaving it. Paula stated the time needed would be approximately 1 hour but no more than 90 minutes...my car was ready before the estimated time, which was great. Paula is an excellent front line person. Overall, a very positive experience. More

by KPRICE61 Verified Customer Verified Customer

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The employees were very friendly, efficient and trustworthy. The atmosphere was pleasant, clean and tidy. trustworthy. The atmosphere was pleasant, clean and tidy. More

by DDIANNI2004 Verified Customer Verified Customer

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