Paula Mejia | Page 13

Rye Subaru responded

Thank you for your very kind review. Paula and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

Ms. Maura DelBene Thank you for taking the time to post your reviews on Google and Dealer Rater. Though your words did not positively show us - we understand how you feel. Ms. Mejia, your service consultant's primary responsibility is to address any concerns you may be having with your vehicle and let you know of any other problems that the average driver may overlook. That you categorize her actions as "upselling" and "helping" when neither was needed is unfair, but you probably know that based on the words you used to describe the rest of your experience. Ms. Mejia was not playing a game to "make you feel taken care of" but instead informing you of your car's needs. A repair facility with personnel that could care less about you or your vehicle needs is the place you need to find. No need to worry; those places are easy to find. We are sorry you won't return for service and wish you all the best. Happy Trails! Respectfully,  Eric Pagan  General Manager Rye Subaru

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. I would love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email eric@ryesubaru.com.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Paula and our team. We're glad to hear we delivered such a great experience!