Paula Mejia
Paula Mejia at Rye Subaru

Paula Mejia | Page 19

Assistant Service Manager

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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4.8
227 Reviews
4.8

227 Reviews

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227 Reviews of Paula Mejia

August 18, 2023

Dealership Rating
Employee Rating

Paula is a rockstar. She is so helpful and accommodating. She listens to what you need and makes helpful suggestions. More

by RBACHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Ciccone

Aug 18, 2023

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

August 14, 2023

Dealership Rating
Employee Rating

Great place. Very speedy service and friendly staff. This dealership is a much better place to get your Subaru maintained than any other place. Highly recommend! More

by ROXSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

August 12, 2023

Dealership Rating
Employee Rating

Timely , from beginning to end of service. Detailed report of service received. Paula explained issues with my Subaru that would require immediate attention. Paula was empathetic, sympathetic More

by LISAINTERNET
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Rye Subaru responded

It's great to hear that Paula was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

August 06, 2023

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Paula identified the issue and solution quickly and kept me informed. My car was ready on time. More

by NY.CROWLEYS
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2023

Rye Subaru responded

We are very happy to hear that Paula provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 03, 2023

Dealership Rating
Employee Rating

Not many people can say they look forward to their service visit for their auto, but I do for sure. It's such a pleasant experience going to Rye Subaru. From beginning to end, the service is impec More

by MNICHOLS3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Alvarez, Tamar Thomas

Aug 04, 2023

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. It's great to hear that Tamar, Sebastian and Paul have provided you with such excellent customer service. We appreciate your business and hope to see you again soon!

July 24, 2023

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Employee Rating

After waiting 6 hours to be towed to Rye Subaru I was a little upset. The two tires were replaced and I was told I needed a realignment. My husband wondered why after only 4,500 miles He felt I needed the More

by GREENWICH318
Recommend Dealer
No
Jul 27, 2023

Rye Subaru responded

Dear Hedy Gensler, Thank you for this feedback. After hours, you had your car towed to the dealership with two blown-out tires and damaged rims. We mounted and balanced two tires and recommended an alignment that was routine by anyone's standards. Not sure what went wrong to warrant the one-star review of the dealership and your experience with Paula Mejia, but I would love to discuss it. Would you mind contacting me so we can learn more about your visit and address your concerns? Please contact me directly: Eric Pagan, General Manager. (914) 967 6300 or by email eric@ryesubaru.com.

July 20, 2023

Dealership Rating
Employee Rating

Excellent customer service. Diagnosed cause of problem, ordered part and promptly made repair in less time than anticipated. More

by GMD477
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

July 18, 2023

Dealership Rating
Employee Rating

Paula Mejia paid close attention to the problem I was having and communicated well with the technician and me. Things seem to be resolved, but Paula gave me instructions about what to do if if this occur More

by BTNASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Rye Subaru responded

Thanks for sharing your experience with Paula at Rye Subaru! We will pass along your compliments. Please let us know if there's anything else we can do for you in the future!

July 13, 2023

Dealership Rating
Employee Rating

Sebastian Alvarez is extraordinarily helpful and made the process more manageable and stress-free. I will be continuing any and all future service through him. More

by alehr1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Alvarez

Jul 13, 2023

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sebastian and our team, and we look forward to working with you again.

July 09, 2023

Dealership Rating
Employee Rating

Very supportive and efficient. I appreciated how quickly she took care of my problem and how easy she made it for me. Thank you! More

by GLORIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenn Bollinger

Jul 10, 2023

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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