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Paula Mooney

Overview Reviews (65) Inventory (173)

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Paula Mooney

Paula Mooney | Page 3

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9

65 Reviews

Overview Reviews (65) Inventory (173)

Dealership Experience

21 yrs, 3 mos

Industry Experience

26 yrs, 5 mos

4.9

65 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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65 Reviews of Paula Mooney

February 19, 2026

Dealership Rating

Employee Rating

The service is absolutely amazing. So kind helpful and thorough. I can’t imagine going anywhere else. So kind helpful and thorough. I can’t imagine going anywhere else. More

by spaceways

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey , Ali Duvuvei

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Feb 25, 2026 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2026

Dealership Rating

Employee Rating

Professional and easy to work with. CHANGE THE REQUIREMENT TO POST WITH FIFTEEN WORDS MIN CHANGE THE REQUIREMENT TO POST WITH FIFTEEN WORDS MIN More

by dasdlskas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 18, 2026 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2026

Dealership Rating

Employee Rating

Paula Mooney and John Eberlein took care of my problem in a fair and professional manner. a fair and professional manner. More

by mike

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Eberlein

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Feb 18, 2026 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 08, 2026

Dealership Rating

Employee Rating

Great service timely and professional Kayla was very helpful and addressed an issue at no charge tonus helpful and addressed an issue at no charge tonus More

by rruzza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey , Ali Duvuvei

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Feb 18, 2026 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 04, 2026

Dealership Rating

Employee Rating

Tyler and Ken were awesome, they were friendly courteous and professional and knowledgeable, I felt very comfortable there and professional and knowledgeable, I felt very comfortable there More

by cquinlan7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler and Ken

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Feb 18, 2026 -

Kenny Ross Ford South responded

February 02, 2026

Dealership Rating

Employee Rating

Was excellent. The best service ever. Period. Of all time. No doubt about it. Word! The best service ever. Period. Of all time. No doubt about it. Word! More

by jreneau2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2026 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 01, 2026

Dealership Rating

Employee Rating

I love that you’re open on Saturdays and wow, Paula is amazing! Very , very , good with customers. Super friendly. Kept me updated throughout the whole process. Told me approximately how much longer and d amazing! Very , very , good with customers. Super friendly. Kept me updated throughout the whole process. Told me approximately how much longer and delivered. My wife even said as we were leaving , that all customer experiences should be like that one! I will continue to use Kenny ross. I live in Washington pa and pass 3 ford dealership's. What a great experience!! More

by NINPORUE1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2026 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 01, 2026

Dealership Rating

Employee Rating

Paula is a sweetheart! She is so patient and She went out her way for me to have a great experience! She is so patient and She went out her way for me to have a great experience! More

by irinitazz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2026 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 21, 2026

Dealership Rating

Employee Rating

Very easy to make appointments with dealership and service center. Excellent customer service and did not wait long service center. Excellent customer service and did not wait long More

by joanld18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ali Duvuvei

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January 18, 2026

Dealership Rating

Employee Rating

Kenny Ross is the best Ford dealership in the Pittsburgh area. They have great prices and service. area. They have great prices and service. More

by hondablumie1955

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Eberlein, Sarah Kassouf, Hannah Joseph, Cassandra Maier

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