Paula Williams | Page 13
Service Advisor
Honda of the Avenues
11333 Philips Highway
Jacksonville, FL 32256
174 Reviews
Write a Review174 Reviews of Paula Williams
June 17, 2024
The service was great! There’s two things I wish I would have known beforehand though. 1.) That service is first come, first serve. If I would have known that, I would have There’s two things I wish I would have known beforehand though. 1.) That service is first come, first serve. If I would have known that, I would have been there when the doors opened instead of making an appointment. 2.) The kids room needs an update. There’s writing on the walls and the toys are dirty and outdated. Besides that, everything else was nice More
June 15, 2024
Wait time for service, even with appointment, seems excessively long (over 2 hours for me). Also, my quote for work that was needed was not accurate. At least Paula did call me with the correct informa excessively long (over 2 hours for me). Also, my quote for work that was needed was not accurate. At least Paula did call me with the correct information. However, at a $300 increase it was rather disappointing. Not Paula's fault since all parts info did not come across from Parts Department, not sure why. Paula was great and very helpful. I will definitely ask for her in the future. More
June 07, 2024
The customer service at this dealership is unmatched. It started a couple weekends ago when I was interested in a vehicle. I knew what I wanted and what price range I wanted to stay within. They called m It started a couple weekends ago when I was interested in a vehicle. I knew what I wanted and what price range I wanted to stay within. They called me after an online inquiry, I let them know my range, and I went in that afternoon to make the purchase. Everything was SO QUICK and easy with them and the process as very much no xx. Everything from test driving to financing.. the experience took less than 3 hours and they were truly the nicest people. I would 100% do business with them again and highly recommend working with Jon in sales and Oral in financing. Another guy, Pat, came over to chat briefly while Jon was taking care of some paperwork and he was super personable as well. I also had an interaction with Paula in the service department and she was incredibly helpful and kind, too. Rick is the manager and we communicated at one point and he was clearly the kind of guy who cares about his customers. More
Other Employees Tagged: Jon Mazur , Rick Garcia, Oral McDonald
June 05, 2024
They provided amazing service and I’ve been going to this dealership for years now. dealership for years now. More
Other Employees Tagged: Bobby Howard, Crista Poynor, Randy Lewis, Steve Fink, Eric Laurendeau, Marcellis Smith, AJ Vallarelli , Luci Kott, Jason Uhrmacher
June 02, 2024
Service was great. Paula was super helpful and very accommodating. The maintenance tech did not install the oil filter properly and I had a steady flow of oil dripping Paula was super helpful and very accommodating. The maintenance tech did not install the oil filter properly and I had a steady flow of oil dripping onto my garage and driveway. More
Other Employees Tagged: Hector

