Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams | Page 13

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
174 Reviews
4.9

174 Reviews

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174 Reviews of Paula Williams

June 17, 2024

Dealership Rating
Employee Rating

The service was great! There’s two things I wish I would have known beforehand though. 1.) That service is first come, first serve. If I would have known that, I would have More

by Mperrin95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Honda of the Avenues responded

Thank you for taking the time to submit a review of our dealership! This kids area is in process of getting repainted with a more "kid friendly" paint, in other words something easier to clean. We appreciate your business!

June 16, 2024

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Employee Rating

Great service as usual from Honda at the Avenues. No issues at all and service was done quickly! More

by rowegreg75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! We appreciate your business and taking the time to leave us a review.

June 16, 2024

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Employee Rating

Paula was one of the nicest people I’ve worked with. I will always ask for her when I come to the dealership. More

by Stacey P.
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula

Jun 17, 2024

Honda of the Avenues responded

Thank you Stacey for your business and review. Paula is a wonderful advisor and we are glad to hear she made your visit an enjoyable one!

June 15, 2024

Dealership Rating
Employee Rating

Wait time for service, even with appointment, seems excessively long (over 2 hours for me). Also, my quote for work that was needed was not accurate. At least Paula did call me with the correct informa More

by IBASKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Honda of the Avenues responded

Thank you for your feedback. We apologize for the long wait and the confusion with your quote. We're glad Paula was able to assist you and provide helpful communication. We appreciate your patience and will work to improve our process.

June 07, 2024

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Employee Rating

The customer service at this dealership is unmatched. It started a couple weekends ago when I was interested in a vehicle. I knew what I wanted and what price range I wanted to stay within. They called m More

by Mjdwy19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Mazur , Rick Garcia, Oral McDonald

Jun 17, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! We appreciate your business and taking the time to leave us a review.

June 05, 2024

Dealership Rating
Employee Rating

They provided amazing service and I’ve been going to this dealership for years now. More

by disneyjosephine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! We appreciate your business and taking the time to leave us a review.

June 05, 2024

Dealership Rating
Employee Rating

very nice people and service. Thank you for cleaning my car. waiting for my car wasn't so bad... More

by Eng
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

June 02, 2024

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Employee Rating

Service was great. Paula was super helpful and very accommodating. The maintenance tech did not install the oil filter properly and I had a steady flow of oil dripping More

by JUAREZ921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector

Oct 10, 2025

Honda of the Avenues responded

Thank you for your feedback. We’re glad Paula provided helpful and accommodating service, but we sincerely apologize for the issue with the oil filter installation. Please contact our service department so we can make this right and ensure your vehicle is properly taken care of.

June 02, 2024

Dealership Rating
Employee Rating

Excellent service and on time. It has been a long time since I had such great service. More

by figue323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

June 01, 2024

Dealership Rating
Employee Rating

Service was good. Appreciate being offered an uber when service was going to take longer than expected. More

by PEPPG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

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