Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams | Page 20

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
199 Reviews
4.9

199 Reviews

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199 Reviews of Paula Williams

March 06, 2024

Dealership Rating
Employee Rating

Paula provides excellent customer service. I had great experience overall in February 2024. Thank you! More

by meghanbelkot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

We’re happy to hear Paula provided you with excellent customer service and that you had a great experience. Thank you for choosing us!

March 06, 2024

Dealership Rating
Employee Rating

Paula did a fantastic job in taking care of me on my latest service visit. More

by MIGUELRIOS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

Thank you for your review! We’re glad to hear Paula took such great care of you during your recent service visit. We’ll be sure to share your kind words with her!

February 29, 2024

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Employee Rating

I had to wait a half hour before being helped for a tire service I had an appointment for. Paula saved the day by stepping up to help me. I think having two service areas confuses your service, and the work More

by sakworld1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2025

Honda of the Avenues responded

We’re sorry for the delay and confusion during your visit. We’re glad Paula was able to step in and assist you. We appreciate your feedback about our service areas and will review this to improve coordination and ensure a smoother experience in the future.

February 29, 2024

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Employee Rating

I have been bringing my Honda CRV back to Honda of the Avenues since I purchased it there. I feel they always do an excellent job. More

by LANDAUGLENN513@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

Thank you for your loyalty! We’re thrilled to hear that you’ve consistently had excellent experiences with your CRV at Honda of the Avenues.

February 25, 2024

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Employee Rating

They completed my service with care and swiftly. I'll be back for my next service need. Thank you! More

by Chorse525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 17, 2024

Dealership Rating
Employee Rating

Paula always takes good care of me and my car, even when I call her on her day off! More

by kms4419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

Thank you for your kind words! We’re thrilled to hear Paula goes above and beyond to take care of you and your car. We’ll be sure to pass along your praise!

February 14, 2024

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Employee Rating

I was surprised by the express service and the update took less time than expected. I really enjoyed being able to book my appointment online although when I tried to modify it, it froze/ would T allow m More

by Belldandy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re glad to hear our express service was quicker than expected and that booking online was convenient. We appreciate your feedback regarding modifying appointments and will be sure to have our team look into the issue. We look forward to serving you again!

February 13, 2024

Dealership Rating
Employee Rating

Paula is amazing! She kept me in the loop on the issue with my steering rack. She ensured I had a loaner car until the part arrived. She kept checking to see if the More

by jen29mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Laman

Oct 04, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We’re thrilled Paula provided such attentive and reassuring service throughout the process. We’ll be sure to share your kind words with her, and we look forward to taking care of you on all future visits!

January 31, 2024

Dealership Rating
Employee Rating

Ms. Paula was extremely helpful, informative and professional! I felt very comfortable with her advise and didn’t. I didn’t feel the need to call my husband to verify if the service was needed she m More

by r.vero.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We are so glad Paula made everything clear and comfortable for you with her professionalism and care. We will be sure to share your kind words with her!

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