Paulo Gutierrez

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for the FIVE STARS!! -David West

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this and for continuing to do business with us. It really means a lot to hear that you have seen improvement in our customer relations over the years. That tells me our team is moving in the right direction. I also appreciate the suggestion about courtesy pickup and drop off. Honestly, I love that idea, and I agree with you that it could be a deciding factor for many people. Right now, we are a little short on manpower to offer it the way we would want to, but that does not mean it is off the table. Feedback like yours helps shape what we work toward next, and this is exactly the kind of input that helps us grow. Thank you for sticking with us and for taking the time to offer a thoughtful suggestion. We are grateful for your trust and always appreciate the opportunity to serve you.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That is great to hear. I am glad Paulo and Theresa took the time to explain the recall clearly and made sure your truck was back to you when promised. Communication and follow-through matter, and I really appreciate you trusting our service team to take care of that the right way.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That means a lot to hear, Michal. Being treated like the only customer in the room is exactly what we want every experience to feel like, and that is a big part of how we try to live out the Polk Promise by putting people first and doing things the right way. Paulo Gutierrez and Theresa West both do an incredible job caring for customers and making sure nothing gets overlooked, and I appreciate you recognizing them. Knowing you felt that level of care and service truly matters to me and our entire team. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

I really appreciate you sharing this. Being listened to and taken seriously matters, and I am glad our team took the time to hear you out, check everything thoroughly, and get you taken care of promptly. That respect and attention should be the standard every time, and I am grateful you felt that during your visit. After being married for 30 years, my wife says I am still a work in progress at listening:))))) Thank you for trusting us and for the kind words. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Love hearing this. I am glad the team is always eager to help and that the experience feels friendly, courteous, and professional every visit. Paulo Gutierrez and Theresa West do a great job taking care of people and keeping things moving quickly, and I appreciate you calling them out and trusting us with your service needs. Happy New Year.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

That means a lot to read, David. I am really glad our team, especially Paulo Gutierrez, was able to step in without an appointment, take care of your dad’s car, and get him back on the road, especially during the holidays. Honoring his military service is important to us, and I appreciate you trusting us in that moment. From our family to yours, thank you. Merry Christmas.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Joseph. I am glad the team was timely, friendly, and professional and made sure everything was handled clearly and courteously. Hearing that you plan to be a repeat customer means a lot to us, and we truly appreciate your trust and support. Merry Christmas.

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Patti. I am glad the service was fast and courteous and that Paulo Gutierrez took great care of you. Hearing that you plan to trust us with your service and maintenance moving forward means a lot, and we truly appreciate the opportunity to take care of your vehicles. Merry Christmas.