Pedro Leal
Pedro Leal at Santa Monica Maserati Alfa Romeo
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Pedro Leal | Page 31

Service Advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Pedro Leal

December 31, 2020

Dealership Rating
Employee Rating

Pedro was very polite and a great customer service person. He was very safe and considerate. He offered me a ride to and from the dealership, I really appreciate his care and consideration. More

by CECEDESTEFANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 30, 2020

Dealership Rating
Employee Rating

Pedro is a terrific representative of the dealership. It’s always a smooth process for any warranty issues highly recommended and always a pleasure Thanks More

by PBC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 29, 2020

Dealership Rating

The day after my service the car went into “limp mode” for 1.5 days and this morning my dashboard screen broke and won’t turn on. Both of these issues never existed before my service. More

by DinoC
Recommend Dealer
No
Dec 29, 2020

Santa Monica Maserati Alfa Romeo responded

Good Morning. I'm sorry this happened and caused you an inconvenience. Your time is valuable to us. We always strive to provide a truly exceptional experience, i'm sorry we fell a bit short this time. Sometimes with electrical issues, they pop up at unexpected times. Although it doesn't seem as though we interacted with your MTC when your vehicle was in service for an oil change and alignment, I'm happy to look further into this for you. Please reach our service coordinator directly at 310-622-8293 so we can rectify your problem. Thank you for the opportunity to assist, stay safe and healthy. ----Eric Martin, General Sales Manager 310-986-6400

Dec 29, 2020

DinoC responded

Thanks for the response Eric. It was my understanding that you didn’t interact with the MTC system but I have never experienced these issues and I do not believe this to be a coincidence. The limp mode and check engine lights followed by a broken dashboard display came immediately after the service. I will call tomorrow to arrange to bring it back in. If these problems go away, does the ECU store these codes? Or will I be out of luck?

Dec 29, 2020

Santa Monica Maserati Alfa Romeo responded

We'll get to the bottom of it. Our techs have the newest in diagnostic equipment from Italy to tackle any problem. You will not be "out of luck". Thanks for the opportunity to make this right! Have a great day! Eric

December 22, 2020

Dealership Rating
Employee Rating

I bought my 2016 Quattroporte from here and I've been happy ever since. The service team is great. Pedro has been helpful with minor items that needed attention on my car. I used to drive Audi's but n More

by KTOPDJIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 09, 2020

Dealership Rating

Casey was not present and the rest of the staff seemed detached somewhat from customer service. Flat effects. Also you should have more (some) Maserati sales items in your shop for browsing and potential More

by RAYMONDPAULJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 03, 2020

Dealership Rating
Employee Rating

Excellent service. On time, no extra costs added. Outdoor patio waiting area much appreciated. A lovely and reasonably quiet dealership for a lovely product, that sells itself. More

by DAVERINDNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 03, 2020

Dealership Rating
Employee Rating

Accommodating and profesional is how I see the group, specially Pedro Leal I C live my car and it’s comforting to know service is top More

by MBLTAUSSIG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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