Pedro Leal
Pedro Leal at Santa Monica Maserati Alfa Romeo
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Pedro Leal | Page 30

Service Advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Pedro Leal

February 19, 2021

Dealership Rating
Employee Rating

Pedro is a pro and great to deal with. He made sure I was informed and all needs taken care of. Definitely a pleasure to work with him More

by DAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 20, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review, Dave! We are so glad that Pedro had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

February 18, 2021

Dealership Rating
Employee Rating

Pedro, The service advisor was amazing explained everything to me and how long it will take and what time I can pick up my car. More

by LUCKYSM11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 18, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro and our service team met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

February 17, 2021

Dealership Rating
Employee Rating

Pedro Leal is knowledgeable and efficient. He is very helpful. I know I can trust him. He communicates well and explains the issues and solutions. More

by COOPERMEC3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 17, 2021

Santa Monica Maserati Alfa Romeo responded

We are very happy to hear that Pedro provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 28, 2021

Dealership Rating
Employee Rating

Horrible experience this time. It took almost 3 hours for an oil change ( I had to wait) and they charged an exorbitant amount. Also, I asked them to add window washer fluid and they told me it was done More

by PAMALEEEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 29, 2021

Santa Monica Maserati Alfa Romeo responded

Hello - thank you for your input. We have had to make some changes due to COVID here at our dealership. Unfortunately, our service waiting areas have been removed, and our wait times are a bit longer now due to spacing out our staffing in the shop. As we continue into this year, hopefully with good news with the COVID vaccine, we can start to get back to normal and offer the customer service and details you deserve. Please feel free to stop by anytime for a complimentary wash, either our service or sales department will be happy to take care of you. Thank you for your continued patronage.

January 27, 2021

Dealership Rating
Employee Rating

Service was great. Pedro was very professional and a pleasure to deal with. The check in lady made it easy to deal with and on top of the service More

by PLIPHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

January 26, 2021

Dealership Rating
Employee Rating

Super service. Dropped off the Fiat 500e with Pedro for an inspection, he booked me an Uber to and from the office and I got the car back the same day in great shape. Nice experience! More

by CARLOWENS77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 16, 2021

Dealership Rating
Employee Rating

Pedro provided excellent customer service, was very thorough and patient with me. He was very accommodating and really listened to my issues about my car. My car is running beautifully now. Thanks agai More

by DVERAMENDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 16, 2021

Dealership Rating
Employee Rating

Pedro and Casey are simply amazing. They always go Pedro and Casey are simply amazing. They always go above and beyond every time. I don't think I could be happier with the service provided. More

by SKANDERLADJIMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

January 08, 2021

Dealership Rating

From start to finish it was a great experience. A a a a From start to finish it was a great experience. A a a a a a a a a a a a a a a a a More

by JAY3_1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Byron Shantz

January 05, 2021

Dealership Rating
Employee Rating

Dishonest and lazy service team!When you have a Dishonest and lazy service team! When you have a Maserati, you rely on your dealership and their service team to be upfront and honest throughout the More

by MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ken was lead service, Pedro on delivery.

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