Pedro Rodriguez | Page 13

Used car sales buying experience At the end of April 2017, I purchased a used Lexus from the Temecula Hyundai. Overall, I am satisfied with the car and the buying experience was avera At the end of April 2017, I purchased a used Lexus from the Temecula Hyundai. Overall, I am satisfied with the car and the buying experience was average. Rick Lockett helped me with the vehicle and he didn't seem to knowledgeable about the vehicle. I test drove it and it drove as expected and very similar to the 2017 versions at the Lexus dealership. I did find some cosmetic flaws but the price was good to pass up and I've been searching for this particular model for months. I went to finance with Brian Thinnes and he was doing the typical finance things offering warranties and extras I declined most of them. After signing the documents to finalize the purchase I was a new owner of a used Lexus. While driving it home I noticed the navigation sd card was missing from the vehicle. I called Rick Lockett but he never responded back to me. I was then forwarded to Alex and informed him of the issue and he said that he would get the sd card to me and check into the issue. A week later, I called back to follow up with Pedro said he would look up into the issue and contact Alex. Another week passes by, I called back to follow up and spoke to Brad and he told me that Alex no longer worked at the dealership. Brad said he would get the issue resolved for me. Six weeks passes by altogether and still no sd card! I kept contacting Brad and finally he said had the parts department send it out to me. Another week passes by and still no sd card. I get a call from FedEx, they said they had no address on the box but just the city and zip code. The next day, I received the sd card. The sd card was inserted into my vehicle and guess what... it does not work!! A few days later, I went to the Lexus dealership in Monterey, CA and told them what the issue was with the sd card. They told me that it was vehicle specific and once the sd card was inserted, it would not work for any other Lexus vehicle. I called Brad and told him about the shipping issue and he claimed it wasn't his fault and it was the parts department (how do you not take ownership of your mistakes?). I asked to be forwarded to the general manager or the district manager because I was not going to deal with Brad's run arounds and his false claims of calling back. Finally, I got the general manager to order the sd card through the Lexus Monterey dealership (which I told them to just send the money to me or order it through a local one near where I live and I'd pick it up myself). All in all, make sure you thoroughly check your vehicle before driving it off the lot or you will deal with incompetent people! More

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Excellent people Very professionals and friendly people. The whole transition went smoothly. Anthony Stissi did an excellent work. Jason from finance department knows Very professionals and friendly people. The whole transition went smoothly. Anthony Stissi did an excellent work. Jason from finance department knows how to do his work, the process of signing the documents took less than 15mins. Awesome! More

by josefvisag Verified Customer Verified Customer

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Great Experience We had a great experience buying our car through Temecula Hyundai. Leo and Pedro were professional, helpful and kind during the whole process. We look We had a great experience buying our car through Temecula Hyundai. Leo and Pedro were professional, helpful and kind during the whole process. We look forward to returning next year to buy another vehicle. More

by twe0420 Verified Customer Verified Customer

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Excellent Service Michael Fernandez was very helpful explaining us the vehicle information and l the technology that it comes in the car show us how to used them Michael Fernandez was very helpful explaining us the vehicle information and l the technology that it comes in the car show us how to used them overall he is a great salesperson. More

by charityn_770 Verified Customer Verified Customer

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Great experience This is the 2nd vehicle I've bought from this dealership and both experiences were great. I would definitely recommend them to my friends and family. This is the 2nd vehicle I've bought from this dealership and both experiences were great. I would definitely recommend them to my friends and family. More

by nunleyweb Verified Customer Verified Customer

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Sonata I forgot the name of the person in finance dept but he was also very good and helpful. We are very pleased with the way the deal was handled and with I forgot the name of the person in finance dept but he was also very good and helpful. We are very pleased with the way the deal was handled and with the car. More

by dougndonnab Verified Customer Verified Customer

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There service dept. can't keep up with the demand They tell you the first oil change is on them until that time, then they want to charge you. Plus it takes 3 days for appointment. They tell you the first oil change is on them until that time, then they want to charge you. Plus it takes 3 days for appointment. More

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Nice experience Great dealership. No pushy sales people. Listened to what my needs were. The entire experience was positive. I would definitely buy again from Temecul Great dealership. No pushy sales people. Listened to what my needs were. The entire experience was positive. I would definitely buy again from Temecula Hyundai. More

by ymspendler Verified Customer Verified Customer

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Great Experience! Rick Lockett was very helpful , and understanding of my situation. Thanks Rick! Will definitely recommend you, to my friends and family, for their n Rick Lockett was very helpful , and understanding of my situation. Thanks Rick! Will definitely recommend you, to my friends and family, for their next Hyundai! More

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Excellent Thank you guys for being so quick and efficient throughout the hole process. It was a very seamless transition into the new car. Much appreciated, all Thank you guys for being so quick and efficient throughout the hole process. It was a very seamless transition into the new car. Much appreciated, all the Hyundai staff is great More

by collinlamair Verified Customer Verified Customer

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