Perry Roeder
Perry Roeder at Mercedes-Benz of Arcadia

Perry Roeder | Page 4

Service Sales Advisor

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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3.9
38 Reviews

Languages Spoken

English English

3.9

38 Reviews

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38 Reviews of Perry Roeder

December 13, 2018

Dealership Rating
Employee Rating

Partially adequate evaluation One of th two problems I wanted evaluated were adequately diagnosed. The other was not adequately diagnosed and continues I emailed my service coordin More

by Sfinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Celina Chen

Jan 04, 2019

Mercedes-Benz of Arcadia responded

Please contact me directly about your concern at (626) 701-8904 . - Huy Nguyen, Customer Service Manager

December 01, 2018

Dealership Rating
Employee Rating

GREAT! It's a pleasure to do business with Rusnak-Arcadia Very professional & friendly & caring Perry goes the extra mile in explaining & helping me to fe More

by mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Marsh

Dec 09, 2018

Mercedes-Benz of Arcadia responded

It is our goal to always go the extra mile for our customers! Thank you for your business! - Huy Nguyen, Customer Service Manager

October 13, 2018

Dealership Rating
Employee Rating

Perry was great, he kept us in the loop.at all times. We were on a 8000 mile cross country when a fuel line sprung a leak. .Perry went out of his way to take care of us and get us back on the road to Mi More

by Cross country
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2018

Mercedes-Benz of Arcadia responded

Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us! - Huy Nguyen, Customer Service Manager

September 19, 2018

Dealership Rating
Employee Rating

Five star I received a five star service in making the appointment and have the work done as promised.I appreciate the transformation to and from work More

by Gabriella 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Baldwin

Oct 18, 2018

Mercedes-Benz of Arcadia responded

We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Huy Nguyen, Customer Service Manager

September 13, 2018

Dealership Rating
Employee Rating

Professional The Service Advisor, Perry, has been very helpful in my service needs. Also, Service Manager Mike Marsh has been supportive in unique situations on wa More

by Bunky1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Marsh

Sep 27, 2018

Mercedes-Benz of Arcadia responded

Thank you for your high praise! We truly value your opinion. - Huy Nguyen, Customer Service Manager

September 02, 2018

Dealership Rating
Employee Rating

as expected Service was done on time and at negotiated price. I did have a flat tire the next day. Still determining if that was related to the work done. More

by nassau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2018

Mercedes-Benz of Arcadia responded

Thank you for the 5-star feedback. - Huy Nguyen, Customer Service Manager

June 15, 2018

Dealership Rating
Employee Rating

Rusnak - Best of the Best Our Service Advisor was Perry Roeder. We could not been happier with the service he provided for me and my sister. We brought in a GL450 & a GLS550 More

by mazelB219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Edwards

Jun 22, 2018

Mercedes-Benz of Arcadia responded

We're so glad we can be of helpful service to you! Thanks for trusting us with your vehicle and for leaving the kind feedback! We look forward to seeing you again soon!- Huy Nguyen, Customer Service Manager

October 29, 2017

Dealership Rating
Employee Rating

Perfect Perry was great letting me what was wrong with my car and i had immediate followup. Katrina is a joy to talked to and helped me more than once get my More

by graycerub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrina Morris

Nov 07, 2017

Mercedes-Benz of Arcadia responded

Thank you for this great feedback and for your compliments to Perry and Katrina! I am glad that they delivered a fantastic Service experience. - Huy Nguyen, Customer Service Manager

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