Pete Coley | Page 7

It’s hard to rate Ferman Chevrolet due to the lack of consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It st consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It starts from sales and trickles throughout the dealership to the service department . Everyone starts out strong with hello but falls through on communication and follow up process. I’ve found myself having to go to multiple people because the one person I’m working with does not return calls or never around. Then when I see them in person, they give a sorry excuse. Excuses only satisfies those who tell them! My leasing experience started out good with my sales person, however once I committed to purchasing the 2025 Blazer, I was sent home with the plastic left on the backseat headrest, the floors were never vacuum they placed paper floor mats over the dirt from previous test drivers, other people finger prints all over the inside. Therefore I can only assume they never cleaned the inside only wash the outside and put Armor oil on the tires and said they had it washed up and cleaned out. I fell short for not checking behind what I was told since it was 9pm and the next day was Thanksgiving. When I did make contact with my sales person on Friday he was out sick. I can say my sales person once he came back from being out sick he has tried to smooth out the situation however when he pass the ball to the service department they drop the ball. More

by Kmartin Verified Customer Verified Customer

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I have bought many cars from them. Over all have had good experiences with them Over all have had good experiences with them More

by stephaniemej Verified Customer Verified Customer

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Great service good clean dealership sumo is a great salesman very polite and very caring salesman very polite and very caring More

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I was greeted by Matt Schlueter, Sales Consultant upon my arrival. He asked me what I was looking for in a vehicle. Once he knew what I was interested in, model, etc. Matt showed me several options. His expl arrival. He asked me what I was looking for in a vehicle. Once he knew what I was interested in, model, etc. Matt showed me several options. His explanation of each model along with cost was very concise. My wife and I are very glad that Matt was our Sales Consultant and would definitely ask for him anytime shopping for a vehicle. Ferman should be proud to have an employee of his caliber. Thanks, Matt!! More

by QCHISOLM2053 Verified Customer Verified Customer

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I had a wonderful experience. They didn’t pressure me and they were very helpful. They didn’t pressure me and they were very helpful. More

by thompsonteresa.tt Verified Customer Verified Customer

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Carlos was so helpful and easy to work with! We would recommend him to anyone! We would recommend him to anyone! More

by chaseguynncg Verified Customer Verified Customer

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Mo was very polite and kind and Pete was helpful in the finance department. They both are part of an "A" team! finance department. They both are part of an "A" team! More

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Amazing. I must say that the way they handled the deal from the salesman to the financial manager was just amazing. Smooth and easy. The car was ready the pri I must say that the way they handled the deal from the salesman to the financial manager was just amazing. Smooth and easy. The car was ready the price was on point and that alone is worth paying asking price if I needed. I will be buying our fleet cars from them. More

by Infernostylz Verified Customer Verified Customer

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Excellent friendly service. Never felt like a sales engagement or pressured into a decision. Word Never felt like a sales engagement or pressured into a decision. Word More

by jmac0120 Verified Customer Verified Customer

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Great service friendly staff took care of us and gave us a fair price would recommend them to others a fair price would recommend them to others More

by dnlone216 Verified Customer Verified Customer

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