Pete Kelly
Pete Kelly at Keystone Volvo of Doylestown

Pete Kelly | Page 10

Service Advisor

Keystone Volvo of Doylestown

235 S Main St
Doylestown, PA 18901

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4.8
174 Reviews
4.8

174 Reviews

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174 Reviews of Pete Kelly

February 18, 2022

Dealership Rating
Employee Rating

Great service. They are honest when giving recommendations. The do not pressure. I depend on the service department to take care of my car as I do not know much abo More

by Susan.browarek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Craig, Mike and Colleen

Feb 18, 2022

Keystone Volvo of Doylestown responded

Thank you, Susan, for trusting the Keystone Volvo of Doylestown service team with your vehicle and appreciating our recommendations. Your five-star review made our day!

February 12, 2022

Dealership Rating
Employee Rating

Pete in the service department continues to lookout for our every need. He always makes us feel as though we are his only customer. He’s beyond patient and takes the time to ensure that we understand the More

by keithflower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2022

Keystone Volvo of Doylestown responded

Thank you for the review and kind words about the Keystone Volvo of Doylestown team! We are glad that you found us professional, patient, and understanding. We couldn't ask for better feedback than this! Thanks again!

February 11, 2022

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Employee Rating

I am very pleased with the service. The service reps are knowledgeable, polite and make you feel confident that your concern will be addressed. Pete arranged for the appropriate service and is clearly an a More

by Prescott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Pete and the Keystone Volvo of Doylestown team. Drive safely, and we hope to see you back again down the road!

February 09, 2022

Dealership Rating
Employee Rating

First time at Keystone Volvo Service Center and the staff was courteous, professional and friendly. They had the service done in time. Thank you! More

by PMK11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2022

Keystone Volvo of Doylestown responded

It was our pleasure to welcome you for your first visit to Keystone Volvo of Doylestown! Thank you for your business and your awesome review of our team. We hope to have the opportunity to work with you again down the road!

January 29, 2022

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Employee Rating

I have been coming here for years for sales and service. Consistently happy with sales and service. Their service prices are fair and they work is very timely. I would highly recommend keystone Volvo. More

by Andrew R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2022

Keystone Volvo of Doylestown responded

Andrew, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Keystone Volvo of Doylestown team. We appreciate your repeat business and hope to see you back again down the road!

January 11, 2022

Dealership Rating
Employee Rating

Pete in the service department is a great person to deal with regarding any service issue related to your Volvo! I highly recommend using Keystone Motors in Doylestown’s service department! More

by lehrmanrph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us! We are so glad to hear that Pete delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

December 29, 2021

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Employee Rating

Always such a positive experience. They are great at answering all my questions of which there are many. I am so happy I bought my car there. Feel very confident about the service they provide and abo More

by grady5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike and Brian

Dec 29, 2021

Keystone Volvo of Doylestown responded

Thank you for your trust in us! We are happy that you always have a positive experience and that our team can answer any question you have. Your confidence in our work is much appreciated by the entire Keystone Volvo of Doylestown team!

December 29, 2021

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Employee Rating

Very informative regarding use of the car, showed me how to set up my garage door opener and answered my questions. Mike was very helpful in setting up an appointment when I had to reschedule. Service was t More

by Lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael

Dec 29, 2021

Keystone Volvo of Doylestown responded

Lorraine, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Mike and the team. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

November 21, 2021

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Employee Rating

We’ve been customers at Keystone Volvo for 24 years, We’ve been customers at Keystone Volvo for 24 years, they are the best; top notch! More

by birkenstockcatherine2701
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael

Nov 22, 2021

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us, Catherine! We appreciate your business over the years and are happy to hear that you are so confident in the Keystone Volvo of Doylestown team. Drive safely, and we hope to see you back again down the road!

November 19, 2021

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Employee Rating

I'm on my 7th Volvo none purchased at Keystone but have gotten warranty service. I have promised myself NEVER to go back to Keystone Volvo or Volvo of Ft Washington for service & have/will never buy a veh More

by RF215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 22, 2021

Keystone Volvo of Doylestown responded

When two competing dealers try and resolve a customer issue, we believe that is the very definition of customer service. The only mistake made was poor communication back to you on how two competitors came to a conclusion to resolve your issue, and for that I apologize. If you have additional questions, please reach me directly. Thank you, Benjamin Stein, General Manager, (610) 647-1800

Nov 22, 2021

RF215 responded

A car dealer (especially for warranty work) should tell a customer if they determine that the root cause of the current issue is related to poor workmanship by another dealer in the past, and that the current issue will not covered under warranty......... then allow the customer to decide on how they would like to proceed vs 2 dealers talking then having the vehicle towed to the "poor workmanship" dealer for a 2nd attempt at the repair (hopefully without issue this time).........all without telling the owner of the vehicle what is going on. In some cases (like mine), after being educated, the vehicle owner may not want to go back to the "poor workmanship" dealer that performed the original repair work and caused the follow-on issue. After another tow my vehicle ended up at a 3rd dealer (of my choosing) and the issue is being taken care of with no money out of pocket by the customer. I did not pull the phrase "poor workmanship" out of my hat, it is the term used by the Volvo dealer that looked at my vehicle and determined that the current issue was not warranty eligible given Keystone Volvo caused the issue and that the root cause was "poor workmanship".

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