Peter Bothe | Page 34

I went in with a pre-approved loan through my credit union... I will summarize and say that in the end I am happy with the vehicle I purchased. Even though I encountered some hiccups during the process, union... I will summarize and say that in the end I am happy with the vehicle I purchased. Even though I encountered some hiccups during the process, management was eager to identify where they could improve their process and have told me they have already implemented changes to help in further sales. I feel like they genuinely listened to my concerns and that the next time I purchase a car, I can consider returning to Wilde East Towne Honda knowing that things will run smoothly. Thanks to Chad for your persistent efforts to reach me and best of luck on the dealerships continued improvement efforts. More

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Ben, Shawn and Peter were the most wonderful persons I met at Wilde East Towne Honda (or any dealership). I just went to look at one of the vehicles I saw in the online inventory but after meeting Ben and met at Wilde East Towne Honda (or any dealership). I just went to look at one of the vehicles I saw in the online inventory but after meeting Ben and Shawn I could hardly resist the purchase. Although the vehicle I went to look at was fast sold but the range of vehicles available at the dealership along with the wonderful experience working with Ben and Shawn made me purchase a vehicle of choice. Lastly , the experience I had with Peter in the purchasing was very good where the whole transaction was so streamlined. I will definitely recommend Wilde East Towne Honda to everyone I will meet. More

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I went in looking for a certain type of vehilcle expectations for what my trade in was worth, both of these were met with no hassel. The only issue encountered was I had a pre-approved loan from a c expectations for what my trade in was worth, both of these were met with no hassel. The only issue encountered was I had a pre-approved loan from a credit union and when finializing the sale, financing was not done thru them. Lack of communication between sales representive and financing resulted in accepting the financing done due to lack of time available and refinancing a week later causing a additional cost of a second title transfer. More

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We had visited about 6 other dealerships before checking out Wilde East Towne Honda. This dealership was the first one where we didn't feel pressured to buy the first car we looked at. From our first c out Wilde East Towne Honda. This dealership was the first one where we didn't feel pressured to buy the first car we looked at. From our first contact, Jerry was very low-pressure and friendly. He allowed us to wander around without breathing down our necks the whole time, and when we were ready to start test-driving vehicles, he was right there to help. There were some initial delays in processing the sale due to how busy it was, but Jerry didn't just pass us off to someone else for processing. When we encountered other complications with our financing which needed to be addressed by someone else, he still checked-up on us frequently. A typo in our pre-approval caused our credit union to reject the financing request. It was after business hours on Saturday, so they couldn't contact anyone at the credit union to resolve the issue. Peter had the misfortune to be the one who needed to deliver the bad news. He didn't immediately dismiss our explanation, and after reviewing the situation further, agreed to process the sale on the assumption the issues with the credit union would be resolved once the credit union was open again (and they were). Jerry followed-up with us again a few days after the sale which was a first for us. This is some of the best customer service I have received - not just from a car dealership, but in general. We would recommend the dealership to anyone and plan to go to them first the next time we are looking to buy a car. More

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This was the most terrible dealership experience I've ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically ever had. The salesperson I first encountered was nice. Lynn took time to walk through a couple of cars with me, do some online work, and basically I felt like she was on my side. She even hugged me after I started crying after my meeting with the finance person. Her manager (I think) was super buddy-buddy, and I thought, "Wow, I'm not here to be your new best friend." After interminable haggling with him, we finally had a deal. I thought. I came back a few days later, having sold my car, and was asked to sit in the waiting area. Half an hour later, the finance person finally came to get me, and we started filling out paperwork. Oh, my, was that ever a process. At one point I was thinking, "Ok, I know I'm a young female, but even in girl math I'm still pretty sure that $10 times 60 does not equal $1825." Three and a half hours later, they finally offered me a deal I could live with. But only after comments like, "Well, Amy called in a favor at Wells Fargo" and "I pulled in the owner, George..." and other guilt-inducing language. So it was terrible, and I thought, well, at least that's over. Then when I got the car home, I noticed an inch-long scratch in the windshield. I called, and they had me come in to look it over. Peter W. said there was no way they could buff it out, so basically I had to live with it. A few days later I showed it off to my mom, who noticed a rust spot, and I found two more, that I had to go back and have them sand and paint them. A week after my purchase, I discovered that the battery discharges to zero unexpectedly (a sure sign that the high-voltage battery is dying) nearly every time I drive it. I wish I could hit a big Control Z on the whole experience. They offered to buy the car back because of this review, but the thought of going through another experience like this one was enough to make me want to just live with the car despite its flaws. I named a few things they could do to make things better, and the only one they agreed to was to let me cancel my service contract. I can guarantee I won't be buying my next car from them. More

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Shawn, Justin and Pete took great care of me! They were a pleasure to work with and I look forward to working with them In the future. pleasure to work with and I look forward to working with them In the future. More

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We wanted a new vehicle with all wheel drive an good safety features. The sales person, Justin Hayes really went out of his way to give us what we wanted, and the sales manager, Eric Henderson, gave us safety features. The sales person, Justin Hayes really went out of his way to give us what we wanted, and the sales manager, Eric Henderson, gave us a really good trade in value. We loved the facility and the staff. Everyone was really friendly and didn't try to pressure us into buying something we didn't want or need. We are really happy with our new car. We feel we really got good value for a great price. More

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It was a pleasure working with Craig Fietzer. He was very helpful and eager for us to get a good deal on our CR-V. Very friendly and personable, with a good sense of humor as well. very helpful and eager for us to get a good deal on our CR-V. Very friendly and personable, with a good sense of humor as well. More

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Our plan to "just look" and see what kind of deal we could get on a CR-V----ended up just GREAT. We were met with courteous and friendly staff. No high pressure, just a totally UNBEATABLE deal deal we could get on a CR-V----ended up just GREAT. We were met with courteous and friendly staff. No high pressure, just a totally UNBEATABLE deal. We drove away with our new 2013 CR-V last night. What a fun day we had at Wilde East Towne Honda! More

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I traded In my Kia for a new Honda CRV-2013 model. I recieved a good price on the trade, which lead me negotiate the deal further. We want to persist a relationship for upcoming years and continue doing recieved a good price on the trade, which lead me negotiate the deal further. We want to persist a relationship for upcoming years and continue doing business. I was very pleased with the service with the staff and would have no promblem recommending this place to a friend or family member. Thank you, it was a pleasure doing business with you guys. More

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