Peter Larson | Page 6

Late this Sunday afternoon, I drove in from DC with my wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used as a loaner for three weeks, most recently returned this past Friday. We arrived prepared to purchase, even at MSRP. We were passed off to another salesperson after a slightly awkward welcome. No problem - Peter had another sale in progress and let us know his colleague would work with us. The car was brought around with a dirty exterior and an interior that smelled like food and had spots of dried ketchup or something on the dash and shift lever area. The sales associate mentioned that it just takes an hour or so to clean/detail the car and they usually do this between loaning it out to folks. I’m not sure why this wasn’t done prior to a serious buyer coming to visit with a day’s advance (not a ton of time, but enough). In addition to being a bit put off by the appearance and smell, more substantively, the dirty exterior made it difficult to evaluate the car for scuffs or scratches. And it became apparent that checking the car for signs of use was more important to do than I had anticipated; the car had nearly 1.5 thousand miles registered. I recognize this is not quite enough to be classified as used by the state of MD (this number is 2k - indeed, later on, Peter was quick to point out “that’s nothing”), but it’s certainly more than was implied over the phone (to put into context, if dates are to be believed, we’re talking about the car being driven nearly 100 miles per DAY on average since it arrived at the dealership to be loaned out - and that’s assuming it’s been on loan every business day over this period). Later on when discussing price, Peter returned. My impression was that he was immediately defensive and a bit condescending, and I don’t think internalized our feedback. We ultimately walked away despite, in truth, our actual walkway price being well above the MSRP. I see that this experience seems completely at odds with many other reviews here, all of which are remarkably positive. Only to say, I don’t know what happened here. I’m not a difficult customer - will hardly ever review a product or service provider, good or bad. But particularly when making a large purchase like a car, there’s a basic professional standard of service which I’m afraid just wasn’t met today. (Peter’s colleague Mabel was kind and helpful to our family). More

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Peter Larson gave us excellent service in our search for a low mileage used Volvo S60. He helped us find a 2024 model that has the engine and drive train we wanted. Peter was very patient with us and was wi a low mileage used Volvo S60. He helped us find a 2024 model that has the engine and drive train we wanted. Peter was very patient with us and was willing to work to our timeline and schedule. More

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Peter and his team were incredible to work with. The whole process was so smooth and efficient! Even after the paperwork was finished, Peter went out of his way to sit with me in the car and help m The whole process was so smooth and efficient! Even after the paperwork was finished, Peter went out of his way to sit with me in the car and help me set up my Bluetooth, gps, and other features. This staff here truly went above and beyond and I am grateful for their efforts. More

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Peter was great and very knowledgeable of the product he sells. Staff was great and very friendly. 2nd car I bought there and will continue to go back. sells. Staff was great and very friendly. 2nd car I bought there and will continue to go back. More

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Justin's proactive approach in bringing a critical matter to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action he takes, always making sure that his clients’ needs are met with urgency and care. Justin’s ability to identify problems early, paired with his strong communication skills, make him an invaluable member of the Silver Spring Volvo team. His dedication not only contributes to the smooth running of operations but also strengthens their reputation for outstanding customer service. Also, to Noah, Thank you so much! I absolutely love my new Volvo! Your quick response and helpful assistance made all the difference. I really appreciated how promptly you helped me transition to my new car. It was a smooth and seamless process. It’s clear that you’ve built an excellent team at Silver Spring Volvo. I’m incredibly grateful for the top-notch service and care I received. Thanks again for everything! More

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I had a pleasant experience working with Peter and Eric at this dealership. I'm a returning costumer, and I've always found everyone here to be extremely courteous and professional. at this dealership. I'm a returning costumer, and I've always found everyone here to be extremely courteous and professional. More

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Peter You The Man. He was very patient and informative concerning Mild Hybrid, Plug-in Hybrid and EV. Every question over a week period was answered in great detail an He was very patient and informative concerning Mild Hybrid, Plug-in Hybrid and EV. Every question over a week period was answered in great detail and despite my asking the same question it was as though it was never asked. Very impressed with Peter. In fact after purchasing the Plug-In Hybrid, as of this review, Peter calls me to see how things are going and whether I have questions requiring clarification. Finally, I have been a customer over 30 years .... have not looked backward. Volvo for life. Thank you Peter. More

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Peter was very helpful applying my various discounts and going over all the extended warranty information. His patience with explaining all the nuances of the Volvo’s features made the learning curve much l going over all the extended warranty information. His patience with explaining all the nuances of the Volvo’s features made the learning curve much less stressful. More

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Peter Larson, my salesperson for three cars now, consistently treats his customers fairly and strives to make fair deals. Bruce, one of the GM's, also treats his customers exceptionally well. consistently treats his customers fairly and strives to make fair deals. Bruce, one of the GM's, also treats his customers exceptionally well. More

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Great dealership from serivces to sales. They always work to give good support to me . They always work to give good support to me . More

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