Peter Larson | Page 5

Today (June 14 2023) my Dealer did what they could to solve a problem with my MY23 XC40 Recharge Ultimate- Unfortunately the problem persists. As soon as I took it off the lot and drove it at highway solve a problem with my MY23 XC40 Recharge Ultimate- Unfortunately the problem persists. As soon as I took it off the lot and drove it at highway speeds I felt a vibration in the steering wheel. It went back to the shop twice and although it was road force balanced and the tire was replaced it continued to have the problem. I’ve waited months for a resolution. For some time, my dealer has been trying to find a replacement via a Volvo Assisted Trade. They found one, we made the trade but the replacement has the same problem. I am incredibly disappointed in Volvo engineering and quality control. The drive system has been redesigned for MY24 and I am certain this has a lot to do with this issue. The problem has been “under study” since December 2022 and there is obviously still no resolution for those of us who have MY23 XC40 Recharge Ultimates. More

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There is a vibration in the steering and the dealer (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. (probably at Volvo corporation's direction) is stalling and not fixing the issue - it's under study - for too long. More

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Very professional and efficient process. Everyone was welcoming and reassuring throughout the entire process of financing to the final sale. Everyone was welcoming and reassuring throughout the entire process of financing to the final sale. More

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Peter was a fabulous, professional, knowledgeable and personable Sales Representative. When we first reached out to Peter, we spoke for hours on the phone and he never hesitated to answer our many quest personable Sales Representative. When we first reached out to Peter, we spoke for hours on the phone and he never hesitated to answer our many questions about leasing or purchasing a plug-in hybrid. By the time we arrived at the Dealership we already knew we were in good hands. After test driving and discussing the options around leasing versus purchasing we found his advice and guidance very useful and determinative. As a result, we feel we got exactly what we came for and would highly recommend others who are interested in leasing or purchasing a Volvo plug-in hybrid to seek out Peter. More

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Jebbie’s customer service is just amazing . Entire process was smooth and he is really through and helpful about the car. Entire process was smooth and he is really through and helpful about the car. More

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I would definitely recommend this Dealership anc Mabel is the cherry on top. I would consider myself blessed to have her as my salesperson during my process on buying a car. I love the atmosphere at this is the cherry on top. I would consider myself blessed to have her as my salesperson during my process on buying a car. I love the atmosphere at this dealership, you feel welcomed and it felt like I already knew everyone here. More

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I was thrilled that I received instant and professional acknowledgment at the moment I walked into the dealership. Although I'd done research on the SUV that i wanted, I learned so much more from Peter. He acknowledgment at the moment I walked into the dealership. Although I'd done research on the SUV that i wanted, I learned so much more from Peter. He showed me the inventory, took me for a test drive, and helped me select the perfect vehicle. All the staff worked well to get me out the door happier than I came in. I absolutely appreciate that they have reached out to check in and see if I need additional assistance learning my new vehicle. Thanks! More

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Volvo Cars Silver Spring is an outstanding dealership. It is actually the best dealership I’ve visited. I have had several cars and several brands of cars. Volvo is the only car brand I’ve repeated and I It is actually the best dealership I’ve visited. I have had several cars and several brands of cars. Volvo is the only car brand I’ve repeated and I attribute that partially to the experience at the dealership and mostly due to Peter Larson. More

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My salesman, Peter Larson, is such a joy. He led me every step of the way on my journey. I wasn't sure which way to go when I walked in, but I am now 100 percent confident I made the right He led me every step of the way on my journey. I wasn't sure which way to go when I walked in, but I am now 100 percent confident I made the right decision, thanks to Peter Larson's expertise. And, man, his knowledge of my XC60 was phenomenal. He showed me how to work everything before I left the dealership, including syncing my iPhone and choosing my favorite radio stations. The entire interaction with Peter was actually fun. Wyman Chow from the Finance Department made signing all the paperwork very easy. She was very pleasant and answered all my questions. Best of all, instead of having to carry home a bunch of documents, she gave me a thumb drive with all my signed paperwork for my records. How cool is that! I must give a high-five to Management, Noah Greaney, for approving the deal of the century. I really did get a good price on my brand-new Volvo XC60 that I know I could not have gotten anywhere else. It pays to be a repeat customer at Volvo Cars Silver Spring because they appreciate your business and go out of the way to make sure you're happy. Highly recommend Volvo Cars Silver Spring. More

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Peter was very accommodating to our schedule and was easy to communicate with while we were searching for our next car. He was very knowledgeable of Volvo and the XC90 models. You can tell that Peter takes g to communicate with while we were searching for our next car. He was very knowledgeable of Volvo and the XC90 models. You can tell that Peter takes great pride in his work, as I felt that he wanted to make sure that my family’s needs were met, I felt listen to, and felt that he respected my time, which for me is the most important in proving superior customer service. I appreciate everything that Peter and Justin Menzies did to make sure we had a positive experience and gain our trust. We are definitely excited to be back in the Volvo family! More

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