Peter Rice | Page 4

Subaru of Columbia is ONE of the BEST Vehicle Dealerships in Columbia, Missouri Every level of staff here is fantastic. River Hopkins is ONE of the BEST service advisors , I met in my 4 X DECA Dealerships in Columbia, Missouri Every level of staff here is fantastic. River Hopkins is ONE of the BEST service advisors , I met in my 4 X DECADES living and dealing with Car Dealerships in the USA; in the states of New York , New Jersey , Missouri ( Ballwin, Columbia). More

by SRIYAN Verified Customer Verified Customer

Report | Print

The service guys do good work, but they don’t make it easy to work with them. The last three service visits, I have had the same experience. I call to make a service appointment. I reach voice mail and g easy to work with them. The last three service visits, I have had the same experience. I call to make a service appointment. I reach voice mail and get a message which says call us and we will call you back. I leave a message with my name and number. I wait for two to seven days. No one returns my call. I then call and get a live rep and everything goes fine. I told my service advisor this last time that I didn’t think they just blew me off BUT how would it look different if you had? The answer is it wouldn’t. Then I get profuse apologies and them throwing a bunch of stuff against the wall to see what sticks (e.g., the service coordinator has too much on their plate; there is something wrong with our automated systems). It is not only very poor form, it is consistently poor form). I also have to insist that the tire rotation is done. I noticed uneven wearing on the tires that came with the vehicle and, again, called the service advisor on it. His response? Sometimes they just eyeball the tires and don’t actually do the rotations. Hmm. Do I feel like a valued customer? If you opt not to do the work you commit to doing, have the decency to own up to the fact you blew me off. You ask would I recommend this service center. Yes, but it would be a qualified recommendation. More

by MAGNINO Verified Customer Verified Customer

Report | Print

Prompt communication. No strong upsells in the finance department. Friendly staff.would buy a car from them again. No strong upsells in the finance department. Friendly staff.would buy a car from them again. More

by SJOEYWEBB Verified Customer Verified Customer

Report | Print