Great experience!
We started looking for one specific vehicle and unfortunately it was gone. We then found a great deal on a Ranger. Nick, Octavio, and Jorge we all a
We started looking for one specific vehicle and unfortunately it was gone. We then found a great deal on a Ranger. Nick, Octavio, and Jorge we all a pleasure to work with.
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by ben.ergish
Verified Customer
Verified Customer
Other Employees Tagged:
Nick, Octavio, Jorge
Jun 05, 2025 -
Surprise Ford responded
Thanks for the fantastic review, Ben! We're thrilled to hear you had a great experience and found a deal on the Ranger. Our team appreciates your kind words, and we look forward to helping you again in the future!
Took some time, but we got the deal done after a few
hours. We Will be back again.
hours. We Will be back again.
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by JMAIHS2000
Verified Customer
Verified Customer
Other Employees Tagged:
John
Jun 05, 2025 -
Surprise Ford responded
We’re thrilled to hear you had a great experience! Thank you for your patience and for choosing us. We look forward to welcoming you back again soon!
Juan F Marceleno, our sales representative and Jorge
Beltran our Finance and Insurance manager we both extremely professional and knowledgeable.
Beltran our Finance and Insurance manager we both extremely professional and knowledgeable.
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by RHW719
Verified Customer
Verified Customer
Jun 03, 2025 -
Surprise Ford responded
Thank you for your feedback! We're glad to hear Juan F Marceleno and Jorge Beltran provided professional and knowledgeable service. We appreciate your business!
Kaylie, Jenna and Nikki helped us with the puchase of our
Tremor. Our vehicle was clean and ready to go. Kaylie transferred our license plate to the Tremor and made sure it was ready to go. Both Jenna and
Tremor. Our vehicle was clean and ready to go. Kaylie transferred our license plate to the Tremor and made sure it was ready to go. Both Jenna and Kaylie helped show us how to use features of the Tremor. The paperwork part of the process was made painless by Nikki and the way she had everything arranged and presented. All the people that helped us were 5 STAR!!
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by BILL NOE
Verified Customer
Verified Customer
Other Employees Tagged:
Jenna, Kaylie, Nikki
Jun 04, 2025 -
Surprise Ford responded
Thanks, Bill! We’re thrilled to hear you had such a positive experience with Kaylie, Jenna, and Nikki. Our team works hard to ensure everything runs smoothly, and your feedback means a lot. Enjoy your new Tremor!
I can’t say enough great things about Surprise Ford!
I’ve now purchased two vehicles from them, and both experiences were absolutely top-notch. From start to finish, the team was professional, efficient
I’ve now purchased two vehicles from them, and both experiences were absolutely top-notch. From start to finish, the team was professional, efficient, and truly customer-focused.
A special shoutout to John Maczuga, my sales rep—he was outstanding! Friendly, knowledgeable, and made the entire process smooth and enjoyable. I also want to thank Bastin in the finance department, who got me in and out in record time without any hassle.
I genuinely couldn’t be happier with my experience. Surprise Ford is simply the best, and I’ll definitely be back when it’s time for my next vehicle. Highly recommended!
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by mark_marrs
Verified Customer
Verified Customer
May 21, 2025 -
Surprise Ford responded
Mark, we’re thrilled to hear about your fantastic experiences with us! Thank you for highlighting John and Bastin; they truly embody our commitment to customer service. We can’t wait to welcome you back for your next vehicle purchase! Your recommendation means the world to us.
Great dealership and staff.
I would highly recommend this location. A wonderful experience and helpful service.
I would highly recommend this location. A wonderful experience and helpful service.
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by LORY.NUNO
Verified Customer
Verified Customer
Other Employees Tagged:
Oskar Rodriguez
May 05, 2025 -
Surprise Ford responded
Thanks, Lory! We're thrilled to hear you had a wonderful experience with our team. Your recommendation means a lot to us. We look forward to serving you again!
Everyone I talked to was knowledgeable and courteous.
I would recommend this dealership to anyone
I would recommend this dealership to anyone
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by CLIPCLP
Verified Customer
Verified Customer
Apr 14, 2025 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that everyone you interacted with was knowledgeable and courteous. We truly appreciate your recommendation and look forward to assisting you again in the future!
Mangers weren’t good sales were good, I agreed to pice
and when I got to dealer price changed
and when I got to dealer price changed
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by bntmcdonald
Verified Customer
Verified Customer
Apr 15, 2025 -
Surprise Ford responded
We always aim for clear and consistent communication throughout the entire process, and we understand how frustrating it can be when expectations aren’t aligned. We’d really appreciate the opportunity to learn more and address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
The salespeople Boldy Khatter and Ben Pietrowski were
very helpful and understanding. My entire experience was great.
very helpful and understanding. My entire experience was great.
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by 1pal
Verified Customer
Verified Customer
Mar 31, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback! We're thrilled to hear that Boldy and Ben made your experience so positive. Our team is dedicated to providing excellent service, and it's great to know we hit the mark for you!
Madilyn M was very delightful and pleasant to work with
along with Ben and Chuck. Everyone listened to what I was looking for and needed.
along with Ben and Chuck. Everyone listened to what I was looking for and needed.
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by H13BROWN
Verified Customer
Verified Customer
Apr 01, 2025 -
Surprise Ford responded
We’re thrilled to hear about your positive experience with Madilyn, Ben, and Chuck! Our team strives to provide attentive service, and it’s great to know they met your needs. Thank you for sharing your feedback!
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