They were great!
!!! I love my new Ford Explorer,and the whole team in surprise
!!! I love my new Ford Explorer,and the whole team in surprise
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by april4kids
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Jul 22, 2025 -
Surprise Ford responded
We are happy to hear about your wonderful experience with your new Ford Explorer! Your excitement truly comes through, and we're thrilled that our entire team at Surprise Ford Service made such a positive impression. It means everything to us when customers feel great about their vehicle purchase and the service they receive. We hope you enjoy many miles of adventure in your Explorer, and we look forward to helping you with any future automotive needs.
Worst car buying experience in my 64 years of life.
From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up.
From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up.
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by bradleymajewski
Verified Customer
Verified Customer
Jul 17, 2025 -
Surprise Ford responded
We understand your frustration with your recent car purchase experience. Please contact us Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can work together to resolve these issues and ensure you receive the quality service you deserve.
Jul 17, 2025 -
bradleymajewski responded
I have basically been dismissed by everyone at this dealership. I have put my total review on YELP, Google business reviews and have sent a formal letter to the Better Business Bureau. Ford filed my complaints and after viewing the reviews on YELP, I see that both Suprise Ford and Peoria Ford are rate 2 of 5. All other Ford dealers receive at least a 3. I expect nothing from this dealership, I ordered my own wheel locks and the 80 dollar check will stay lost in space. My only positive is that after my VP heard my horror story, he chose to buy 12 Silverado fleet vehicles instead of Ford.
Very nice, clean, good people.
Good selection of vehicles. I have mixed feelings about recommencing.
Good selection of vehicles. I have mixed feelings about recommencing.
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by fcgolfer
Verified Customer
Verified Customer
Other Employees Tagged:
Kaley - saleswoman
Jul 15, 2025 -
Surprise Ford responded
We truly appreciate your kind words about our dealership—it's great to hear you found the environment clean, the team friendly, and our selection of vehicles impressive. That said, we also noticed your hesitation about recommending us, and we’d love the opportunity to learn more about your experience. Your honest insight helps us grow and ensures we’re providing the best possible service to every guest. If you’re open to it, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Ben and Erica were great and very accommodating.
They helped me choose the perfect vehicle that met my needs. Very happy with their service!
They helped me choose the perfect vehicle that met my needs. Very happy with their service!
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by SherryW
Very easy to deal with and very fair pricing.
The process was super easy. Financing was easy as well
The process was super easy. Financing was easy as well
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by CLOUISF
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sallas
Great experience!
We started looking for one specific vehicle and unfortunately it was gone. We then found a great deal on a Ranger. Nick, Octavio, and Jorge we all a
We started looking for one specific vehicle and unfortunately it was gone. We then found a great deal on a Ranger. Nick, Octavio, and Jorge we all a pleasure to work with.
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by ben.ergish
Verified Customer
Verified Customer
Other Employees Tagged:
Nick, Octavio, Jorge
Jun 05, 2025 -
Surprise Ford responded
Thanks for the fantastic review, Ben! We're thrilled to hear you had a great experience and found a deal on the Ranger. Our team appreciates your kind words, and we look forward to helping you again in the future!
Took some time, but we got the deal done after a few
hours. We Will be back again.
hours. We Will be back again.
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by JMAIHS2000
Verified Customer
Verified Customer
Other Employees Tagged:
John
Jun 05, 2025 -
Surprise Ford responded
We’re thrilled to hear you had a great experience! Thank you for your patience and for choosing us. We look forward to welcoming you back again soon!
Juan F Marceleno, our sales representative and Jorge
Beltran our Finance and Insurance manager we both extremely professional and knowledgeable.
Beltran our Finance and Insurance manager we both extremely professional and knowledgeable.
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by RHW719
Verified Customer
Verified Customer
Jun 03, 2025 -
Surprise Ford responded
Thank you for your feedback! We're glad to hear Juan F Marceleno and Jorge Beltran provided professional and knowledgeable service. We appreciate your business!
Kaylie, Jenna and Nikki helped us with the puchase of our
Tremor. Our vehicle was clean and ready to go. Kaylie transferred our license plate to the Tremor and made sure it was ready to go. Both Jenna and
Tremor. Our vehicle was clean and ready to go. Kaylie transferred our license plate to the Tremor and made sure it was ready to go. Both Jenna and Kaylie helped show us how to use features of the Tremor. The paperwork part of the process was made painless by Nikki and the way she had everything arranged and presented. All the people that helped us were 5 STAR!!
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by BILL NOE
Verified Customer
Verified Customer
Other Employees Tagged:
Jenna, Kaylie, Nikki
Jun 04, 2025 -
Surprise Ford responded
Thanks, Bill! We’re thrilled to hear you had such a positive experience with Kaylie, Jenna, and Nikki. Our team works hard to ensure everything runs smoothly, and your feedback means a lot. Enjoy your new Tremor!
I can’t say enough great things about Surprise Ford!
I’ve now purchased two vehicles from them, and both experiences were absolutely top-notch. From start to finish, the team was professional, efficient
I’ve now purchased two vehicles from them, and both experiences were absolutely top-notch. From start to finish, the team was professional, efficient, and truly customer-focused.
A special shoutout to John Maczuga, my sales rep—he was outstanding! Friendly, knowledgeable, and made the entire process smooth and enjoyable. I also want to thank Bastin in the finance department, who got me in and out in record time without any hassle.
I genuinely couldn’t be happier with my experience. Surprise Ford is simply the best, and I’ll definitely be back when it’s time for my next vehicle. Highly recommended!
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by mark_marrs
Verified Customer
Verified Customer
May 21, 2025 -
Surprise Ford responded
Mark, we’re thrilled to hear about your fantastic experiences with us! Thank you for highlighting John and Bastin; they truly embody our commitment to customer service. We can’t wait to welcome you back for your next vehicle purchase! Your recommendation means the world to us.
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