Pharnel Louis | Page 13

Pharrell was very helpful and informative and patient with helping making my decision about leasing the 2024 Subaru i also received help from Barry with some questions I had with helping making my decision about leasing the 2024 Subaru i also received help from Barry with some questions I had More

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Ever one is great pharnel is the best sales rep I have ever worked with we have bought 3 cars from pinebelt and 2 from Pharrell ever worked with we have bought 3 cars from pinebelt and 2 from Pharrell More

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Pharnel Louis was excellent! !! Made the whole process so easy! This is our 6th Subaru!!! !! Made the whole process so easy! This is our 6th Subaru!!! More

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This is my first lease with Mike and Pinebelt Subaru and I can say that the experience was first rate. Mike was throughly knowledgeable with the ins and outs of the Subaru lineup and models. He never rushed I can say that the experience was first rate. Mike was throughly knowledgeable with the ins and outs of the Subaru lineup and models. He never rushed me and was patient while I took my time to zero in on an Outback Touring model. I do also want to mention that the building and facilities were very impressive. Modern, clean and airy. More

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Unfortunately, the salesperson at Pine Belt Subaru in Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more tha Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more than one occasion during the three trips I made to the dealership. I negotiated an out the door price on Crosstrek, I repeated to Pharnell several times during my multiple negotiations that my final price included sales tax, and any and all fees. He repeated back to me and my wife yes. A few weeks after I purchased the car I received a phone call that my plates and registration had come in, but I owed $301.00 for them. I thought this was impossible based on the negotiated deal. The salesperson, Pharnell ignored my email, phone voicemail, and finally after I texted him, he gave me a convoluted response. I emailed him again, no response. I signed about twenty electronic documents that finance guy explained to me, and I trusted him to explain all information that I needed to know. Never once did the finance manager Stephen Chin-Hing mention additional money would be owed for plates/registration, he even issued me a piece of paper indicating we “owed nothing” and they “owed nothing.” They do not give you an written documentation that registration fees will owed on pickup of plates/reg. I had negotiated off of a TruCar Pricing that clearly indicated that motor vehicle fees were to be included and the "out the door" final price by nature of the term includes motor vehicle fees. Pine Belt did not honor the verbal terms of out the door pricing. Warning for Future Customers: Pine Belt can certainly charge for plates and registration when you pick them up. However, they are obligated during the process to verbalize to their customer that this is occurring. An extra $300 for anyone’s budget is challenging, especially if it is unexpected after laying out a large down payment on a new car. Mike More

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Got my car very quickly. Within the same day. Great conversation. Gave great information about the car. USE PHARNEL! Within the same day. Great conversation. Gave great information about the car. USE PHARNEL! More

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Great experience during purchase. Pharnell kept me informed from order to pickup day. Excellent communication. Management and Finance were friendly and low pressure which was appreci Pharnell kept me informed from order to pickup day. Excellent communication. Management and Finance were friendly and low pressure which was appreciated. Overall I would do business again with Pine Belt More

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Great dealership, great salesman with Pharnel. I went in and 2 hours later. I was driving away with my new Subaru Forester Wilderness. I love that car! I went in and 2 hours later. I was driving away with my new Subaru Forester Wilderness. I love that car! More

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Recently leased/purchased a new WRX from this dealership. It was the first time there. We walked in and were greeted by Pharnel one of the sales personnel. He was very nice and professional. We told him It was the first time there. We walked in and were greeted by Pharnel one of the sales personnel. He was very nice and professional. We told him what car we were interested in. He was very knowledgeable and helpful and verly lowpressue. It was actually one of the easiest car purchases ever. The finance dept was also very nice and helpful. Would definitely recommend this dealership to anyone. It was just a great experience. More

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Pharnel was awesome and explained all info on the sale and vehicle great experience today and vehicle great experience today More

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