Phat Yuth

They sold me a damaged 2026 Ford Expedition Max that was suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this p suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this probably happened in inventory or transit”. The front bumper had been hit hard enough to dislodge the pre collision system without leaving a mark you can see unless up very close. Do not go here, and if you do, take a magnifying glass to the car you’re about to purchase. More

by SKDUPRE93 Verified Customer Verified Customer

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Mr Yuth was very professional and knowledgeable about the Ford Bronco we purchased, gave us time to think over our decision and was very sincere. Ford Bronco we purchased, gave us time to think over our decision and was very sincere. More

by oscar.garibay Verified Customer Verified Customer

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It was the smoothest and quickest process I’ve ever had at a dealership. I’ll be buying all my vehicles there and referring all of my family members and friends there as well. at a dealership. I’ll be buying all my vehicles there and referring all of my family members and friends there as well. More

by Brian Davidson Verified Customer Verified Customer

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Pretty good not bad I’ll be back great salesman did what he could to satisfy my cocerns he could to satisfy my cocerns More

by Stuberd21 Verified Customer Verified Customer

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Outstanding and very helpful. Working with Phat was a very good experience he help me get as much as I put on my trade-in. I do think the finance officer could have got me a bette Working with Phat was a very good experience he help me get as much as I put on my trade-in. I do think the finance officer could have got me a better deal on interest rates. But overall, I was very happy More

by d.weaver7 Verified Customer Verified Customer

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Will do business in the future great experience thank you very much beyond my expectations very much beyond my expectations More

by JAMESKALIL1234 Verified Customer Verified Customer

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Wonderful experience ! The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both c The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both cars were purchased at Koons of Annapolis and this last experience was great. Actually quite enjoyable. Thank ypu More

by will68 Verified Customer Verified Customer

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We had a positive experience buying our F150. The dealership sales team was professional and they took the time to explain all details, answered our questions and didn't pressure us. The entire p The dealership sales team was professional and they took the time to explain all details, answered our questions and didn't pressure us. The entire process was smooth and stress-free. More

by The Luby Willis family Verified Customer Verified Customer

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The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

by ksdigby Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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