Phil Falzarano | Page 14

I did not work with John but he did help with our test drive while Phil was busy—my salesperson was Phil. I contacted over 200 dealerships in search of the best price, and Phil was easily in the top 5 ove drive while Phil was busy—my salesperson was Phil. I contacted over 200 dealerships in search of the best price, and Phil was easily in the top 5 overall. He was efficient, respectful of our time, and genuinely personable—not in a forced or fake way. Just a truly good person. Unfortunately, our experience with Kat, the finance manager’s assistant, almost made us walk out. She came across as dry and repeatedly tried to upsell us on a package we had clearly declined multiple times. What pushed us over the edge was that I explicitly stated we did not want our credit run multiple times and had already identified the bank we wanted to finance through. Despite this, Kat ran our credit five times without our consent. We had run multiple financial calculators ourselves and found major discrepancies in the numbers she presented. At one point, she gave us a monthly payment that included a hidden increase to our previously agreed-upon out-the-door price. When we asked to see her screen or DMS, she initially refused. Only after we insisted did she “magically” present a corrected monthly payment—one that aligned with our own calculations based on our agreed APR. Due to this experience, I would not recommend this Mazda dealership to anyone as long as Kat is involved in the financing process. Thankfully, another finance manager stepped in to help us. We don’t remember his name(He was the one who attended Saint Leo), but his office was the one to the far left of Kat’s. He was excellent—transparent, respectful, and professional. More

by Antonio Gino Rosario Verified Customer Verified Customer

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Excellent experience with purchasing my vehicles here! I have an excellent Sales Associate in Phil! I have an excellent Sales Associate in Phil! More

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The dealer was good at helping lease the 2025 Mazda CX30 Turdo SUV. A slight descrepancy regarding the down payment but managed to complete the deal. Turdo SUV. A slight descrepancy regarding the down payment but managed to complete the deal. More

by lapostollaw Verified Customer Verified Customer

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Naples mazda and the staff are professional, helpful and all around great. I have bought several Mazdas from them and plan to continue doing so in the future. all around great. I have bought several Mazdas from them and plan to continue doing so in the future. More

by alty Verified Customer Verified Customer

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Both the sales and the service departments are consistently reliable, friendly, and easy to work with. consistently reliable, friendly, and easy to work with. More

by SANDRAKIVETT Verified Customer Verified Customer

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This is my 5th or 6th car from this dealer. I am thoroughly satisfied with my business experience. I am thoroughly satisfied with my business experience. More

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Phil was very helpful and got answers to all my questions. I trust him. I kept Phil’s business card so when I come back for another car, I will definitely go to Phil. questions. I trust him. I kept Phil’s business card so when I come back for another car, I will definitely go to Phil. More

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Phil Falzarano was awesome, very knowledgeable, kind and helpful throughout the transaction. He made everything go smoothly. Hope to see him again in my next purchase at Mazda Naples. helpful throughout the transaction. He made everything go smoothly. Hope to see him again in my next purchase at Mazda Naples. More

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I recently purchased a Tesla Model Y from Naples Mazda, and the experience was fantastic. Phil, who handled my purchase, was incredibly kind, informative, and ready to assist every step of the way. The tea and the experience was fantastic. Phil, who handled my purchase, was incredibly kind, informative, and ready to assist every step of the way. The team at Naples Mazda truly made the process smooth and stress-free. Highly recommend them for anyone looking for a great car-buying experience! More

by DoweKnowEachOther Verified Customer Verified Customer

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This dealership is clean, organized and everyone is friendly. Phil is a straight shooter and got me into the car I wanted, quickly and at the price promised, no hidden fees. friendly. Phil is a straight shooter and got me into the car I wanted, quickly and at the price promised, no hidden fees. More

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