Phil Falzarano | Page 43

The process of buying my car was smooth from start to finish. They were encouraging, honest and straight forward. I had preferences in car design and they met my needs. Thank you Mazda! finish. They were encouraging, honest and straight forward. I had preferences in car design and they met my needs. Thank you Mazda! More

by jessica.renee2017 Verified Customer Verified Customer

Report | Print

It’s the best experience Iwe have had buying a car in our lives. Fun and knowledgeable and the opposite of a pushy sales person. lives. Fun and knowledgeable and the opposite of a pushy sales person. More

by scotwelsh Verified Customer Verified Customer

Report | Print

Our buying experience was horrible. They didn't provide what was promised (free oil changes and tire rotations at ANY Mazda dealership for 3 years), charged us extra $1000, and I'm stil They didn't provide what was promised (free oil changes and tire rotations at ANY Mazda dealership for 3 years), charged us extra $1000, and I'm still waiting for the refund 2 months later. Also was pushed to finance the car instead of paying cash, which cost us extra$$. Were charges $2477 for Naples Advantage, never got any of the services. Car wasn't cleaned and tank wasn't filled when got the vehicle. Still fighting to get what I'm owed. More

Report | Print

Sales guy was good. They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership with the new car. I waited for weeks to get a check they owed me. They also owed me parts and essentially everybody just forgot about it even though I followed up countless times. All in all I would avoid this dealership, they quite simply don’t care about it’s customers or their experience. It’s hard to believe just how out of touch they are with how it feels from the customer end of the experience. More

by nihuel Verified Customer Verified Customer

Report | Print

We purchased a pre-owned car that had a battery management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the light was still on and the navigation did not work. We live in another state. We had to buy a new battery and install it. That took care of the light. I had to update the SSID card on my computer myself. That took care of the navigation system. Poor customer service. More

by kkking1 Verified Customer Verified Customer

Report | Print

Very helpful and answered all question’s that I had for Phil! He was extremely helpful and i really enjoyed the whole experience! I would definitely recommend that place too all of my friends! Phil! He was extremely helpful and i really enjoyed the whole experience! I would definitely recommend that place too all of my friends! More

by mrbaseballpcp Verified Customer Verified Customer

Report | Print

Phil at Naples Mazda made buying a new car such a seamless experience! My last Mazda was almost 13 years old and not wanting to purchase from anywhere else, I heard incredible things about Naples Maz seamless experience! My last Mazda was almost 13 years old and not wanting to purchase from anywhere else, I heard incredible things about Naples Mazda. Phil made the process completely stress-free and I loved working with him. More

by ALEXANDRA.ARMENTI Verified Customer Verified Customer

Report | Print

Phil helped me out a lot when buying my new 2020 Mazda cx5. He wasn’t too pushy, which I hate when it comes to dealerships. He was very personable and helpful! I will definitely be back and use Phil as my cx5. He wasn’t too pushy, which I hate when it comes to dealerships. He was very personable and helpful! I will definitely be back and use Phil as my salesman! More

by trinitysteiner624 Verified Customer Verified Customer

Report | Print

Everyone was courteous and professional. I was impressed by the speed with which they finalized my car purchase. I was impressed by the speed with which they finalized my car purchase. More

by kimakat Verified Customer Verified Customer

Report | Print

We worked with both Phil Falzarano and John Lazor. Both Phil and John provided excellent service. They are both very knowledgeable and took the time to answers all our questions in detail. Both Phil and John provided excellent service. They are both very knowledgeable and took the time to answers all our questions in detail. More

by V Verified Customer Verified Customer

Report | Print