Phil Falzarano | Page 44

It’s clean and neat. Someone greets you right away and makes you feel comfortable. Our salesman was very kind and professional. Someone greets you right away and makes you feel comfortable. Our salesman was very kind and professional. More

by Donna Verified Customer Verified Customer

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I've been buying and selling vehicles for over 30 years, first name basis with dealer owners up north, as well as a business owner and managing a staff of 30 at peak . You my friend are the epitome of the first name basis with dealer owners up north, as well as a business owner and managing a staff of 30 at peak . You my friend are the epitome of the stereotypical car dealership GM, and that's being kind. Truth be told, you were the main catalyst for my decision not to pull the proverbial trigger yesterday on the BMW. In just the few minutes of observing your arrogance , and the fact that you are allowed to conduct your management style on a daily basis at someone else's business in such a manner of which surely breeds contempt, disfunction, and low morale throughout the ranks there is unsettling. Consumers need to be made aware of the insincerity, forged, and feigned ( phoney) customer service tactics, and obvious lack of having your customers best interests at the forefront of doing business. Your just looking for the quick buck, providing no flexibility which in the long term will affect you at some level . I will make it a point to steer as many potential buyers clear of you, and your dealership. Thank.you.for providing me.with the insight, so I can be sure I purchase my next two vehicles locally where the customer is not blatantly, and unremorsefully subjected to that style of sordid, and ungenuine behavior. Regards, Rob Horlbogen More

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Great experience and great staff thanks Jacob , Phil and Dan . Totally unexpected purchase but a very pleasant one . Dan . Totally unexpected purchase but a very pleasant one . More

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I am very impressed with Mr. Rack's customer service. I am very impressed with Mr. Rack's customer service. When we bought our vehicle last fall, he gave us a very good deal. 10 months later we came ba I am very impressed with Mr. Rack's customer service. When we bought our vehicle last fall, he gave us a very good deal. 10 months later we came back to have something done, his customer service was as good as when we bought the car. I feel it was not just to get the sale, it's great customer service. More

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Phil is the best car salesman we’ve ever had. Will recommend to everyone. And thank you to Dan for his gratitude to finish our buying experience to a long day. recommend to everyone. And thank you to Dan for his gratitude to finish our buying experience to a long day. More

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My sales man Phil was great. This is the second car I have bought from him in last 2 1/2 years. Everyone at dealership was great! have bought from him in last 2 1/2 years. Everyone at dealership was great! More

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this is the second vehicle i have purchased from phil. my wife bought the mazda 5 suv. phil was great as usual. thank you phil. marina and johnny my wife bought the mazda 5 suv. phil was great as usual. thank you phil. marina and johnny More

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Great Buying Experience This was by far the best buying experience! Phil was excellent and very knowledgeable. Very happy with the car. The freedom to buy without pressure go This was by far the best buying experience! Phil was excellent and very knowledgeable. Very happy with the car. The freedom to buy without pressure goes far. More

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I purchased my car over a holiday weekend. The dealership was very busy, but it was still a great experience. Everyone was helpful, the cars were priced fairly. There was no pressure during the whole experie was very busy, but it was still a great experience. Everyone was helpful, the cars were priced fairly. There was no pressure during the whole experience. They were up front and honest. I will definitely be recommending to anyone that needs to purchase a car. More

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I found the dealership clean, helpful, eager to assist and answer questions. Whenever I texted or emailed a question I got a response very quickly. and answer questions. Whenever I texted or emailed a question I got a response very quickly. More

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