Phil Gagliardi | Page 3

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your feedback about your recent experience at Wally's Nissan of Latham. We're sorry to hear that your experience did not meet your expectations, and we genuinely apologize for any inconvenience. Your concerns about the mechanic's behavior and the unexpected charge for an engine tune-up are noted, and we take them seriously. We will investigate this matter further to understand what occurred and to ensure that such situations are addressed appropriately in the future. Our goal is to provide excellent service and transparent communication, and we regret any lapse in meeting these standards during your visit. We appreciate your feedback as it helps us identify areas for improvement. If you could provide more details or discuss your experience further, please feel free to reach out to us directly. We value your input and would like to work towards resolving any concerns you may have. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you taking the time to share your positive experience with us! It's wonderful to hear that you received prompt and courteous service, and we're glad to know that Phil Gagliardi provided excellent assistance. Your feedback is valuable to us, and we're delighted that we consistently meet your expectations. If there's anything more you'd like to share or if you have any specific comments, feel free to let us know. Thank you for choosing Wally's Nissan of Latham, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with the entire process and that our team provided professional, friendly, and easy-to-work-with service. It's great to know that your car was ready as promised and looked brand new after cleaning. We appreciate your recommendation to friends and family. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's friendliness and efficiency made your visit enjoyable. Your feedback is greatly appreciated. If you ever have more comments or if there's anything specific you'd like to highlight, please don't hesitate to let us know. We value your recommendation and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you've consistently had a pleasant time getting work done at Wally's Nissan of Latham. Your loyalty and feedback are greatly appreciated. If you ever have any specific comments or suggestions on how we can continue to provide excellent service, please feel free to let us know. We value your continued trust and look forward to serving you in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello, We appreciate you bringing your experience to our attention. We're genuinely sorry to learn about the challenges you faced during your recent visit to Wally's Nissan of Latham. Your feedback highlights concerns about our service recommendations and the communication regarding your vehicle's condition. We understand that it can be frustrating to receive recommendations that may not align with your expectations or the manufacturer's guidelines. We take your concerns seriously and want to assure you that we are committed to addressing them. To provide a more accurate response, could you please provide additional details or specifics about the concerns you've mentioned in your review? This will help us better understand the situation and take appropriate steps to improve our services. Thank you for bringing this to our attention. We value your feedback and look forward to the opportunity to address your concerns. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Jackothe3rd, We appreciate you sharing your recent experience with us. We apologize for any inconvenience you've encountered. Your feedback is valuable, and we would like to learn more about your specific concerns to address them appropriately. Please feel free to contact our service team at (518) 247-6531 so that we can better understand your situation and work towards a resolution. Thank you for bringing this to our attention. Best regards, The Team at Wally's Nissan of Latham