Phil Lopresti | Page 3

Quote was lower than the final bill and took to long to get my car , Saw to many people standing around doing nothing, poor management. I managed for over 30 years and saw a lot of dairy workers, they wer get my car , Saw to many people standing around doing nothing, poor management. I managed for over 30 years and saw a lot of dairy workers, they were milking the clock. More

by Dvkato Verified Customer Verified Customer

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car was spotless after the detail and seats were very clean! Service was very good as well. However I would have appreciated a little more responsiveness on the text line! clean! Service was very good as well. However I would have appreciated a little more responsiveness on the text line! More

by walliebutler Verified Customer Verified Customer

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They couldn't get the "maint req'd" light off; then check 1 of 4 possible problems, a malfunctioning oil pressure sensor, a faulty oil filter, an issue with the oil change reminder system itself, or a faulty 1 of 4 possible problems, a malfunctioning oil pressure sensor, a faulty oil filter, an issue with the oil change reminder system itself, or a faulty fuse. If I need a new "ODO TRIP" light switch let's handle it. I went to the dealer b/c the light was on, it was time for an oil change. I recently added oil but I did not clean the filter. I went THERE b/c I wanted it done right. Also, a part was ordered for me, for a repair of my clock. Never heard from them. I called. No one called back. More

by Julie Z Verified Customer Verified Customer

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I bought a 2025 Rav 4, Max Peck was my sales person…he was so patient and accomodating was so patient and accomodating More

by sdkahn Verified Customer Verified Customer

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When my leased Toyota Camry indicated the 10,000 mile service was due, I called to see when I could schedule a service. I was told to bring the car in right away. When I got there I only had to waite an service was due, I called to see when I could schedule a service. I was told to bring the car in right away. When I got there I only had to waite an hour and a half, maybe 2 hours at the most. The Camry got a full check-up, an oil change, fluid levels topped off, and a tire rotation. The whole experiance was easy and pain free. There was know out of pocket expence because of the lease on the Camry. Thank you! More

by bilflynn Verified Customer Verified Customer

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Excellent service, great staff I always have a good experience at Toyota Santa Cruz ! Thank you experience at Toyota Santa Cruz ! Thank you More

by sabii8 Verified Customer Verified Customer

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Exceptional service, honest technicians, fast turnaround—Toyota excellence at its finest. I won’t go anywhere else! turnaround—Toyota excellence at its finest. I won’t go anywhere else! More

by dmacman5 Verified Customer Verified Customer

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Toyota Santa Cruz is such a horrible place to go. On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t l On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t look like a sale person. He took us to see rav4, we asked him questions about the car and he couldn’t answer us so we asked to see inside of the car. He said I have to go and get the keys, and disappear for almost 30 minutes just left us standing there and no one else even came to help us. Finally I decided that I want to go, as we were walking to our car a sale guy came out very casually spinning the keys in his hand and said are you guys the one who wants to see the rav4, I have the keys. I told him no and that I had another appointment. My family and I decided to go to another Toyota dealership, we were greet with a friendly smile and very professional. They didn’t leave us like Santa Cruz Toyota did. At the end I’d walked out with a car. Then about a week ago I took my car to get my first service, the people wasn’t friendly. After I dropped off the car they provided me with a shuttle home until my car is ready. It took them about three hours to get my car in and out which was okay. They sent a shuttle to pick me up. Omg the shuttle drivers were very friendly, very professional. They made my experience at Toyota bearable. When I arrived at service department, I’d check in and the service desk called for the car to be brought out so I went outside and waited for the car, in the meantime I was chit chatting with the shuttle drivers next thing I knew the shuttle driver said I think they forgotten about your car it’s been a long time. I’d look at my phone and realize that it’s been about twenty minutes since I’d came in and the service guy called for my car. so I went back inside and asked where is my car? The service guy said they haven’t brought it out yet. Overall I already knew how xxxxty Santa Cruz Toyota was. How unprofessional they are, and if you walked in the lot looking xxxxty and you aren’t white they will ignore you. This place is racist, they will speak to you if you dressed nice and drive in with a nice car when someone that looks poor they think that the pocketbook is shallow. Next time I’ll go to get my car serviced at a better Toyota dealer but if I don’t have time to go somewhere else I’ll settle for them. Unprofessional, rude and racist. More

by Rosenamilton74 Verified Customer Verified Customer

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Everyone is always great honest good people work done in timely matter clean job always timely matter clean job always More

by nesbitt.t Verified Customer Verified Customer

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Great work, easy group to work with. Excilt for noises in check-in area. To loud to hear your people talking. Excilt for noises in check-in area. To loud to hear your people talking. More

by bash225 Verified Customer Verified Customer

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