Phil Lopresti | Page 7

As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed More

by Jgranda Verified Customer Verified Customer

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They were on time and finished the job when they said, however when I came to pick it up, my car was making a strange sound. Turns out when they replaced the filter, several leaves fell below and got stuc however when I came to pick it up, my car was making a strange sound. Turns out when they replaced the filter, several leaves fell below and got stuck in the fan, so they had to fix it and it took an additional 30 minutes. More

by lindseyhargrave13 Verified Customer Verified Customer

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I was given great customer service and had the full service explained and notified as each was done service explained and notified as each was done More

by jonstuart Verified Customer Verified Customer

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