Phil Maas | Page 2

Buying a car can be an uncomfortable experience, but everything went smoothly for me at Zimbrick. Super nice salesman Ed Pamperin makes you feel like you're the most important person in the room. He ans everything went smoothly for me at Zimbrick. Super nice salesman Ed Pamperin makes you feel like you're the most important person in the room. He answered all my questions and took the time to demonstrate the car's new technology. All in all, it was a good experience. More

by bodeans33 Verified Customer Verified Customer

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Very friendly, great service, helpful, definitely coming back, very knowledgeable, passionate, kind, customer driven, respectful. back, very knowledgeable, passionate, kind, customer driven, respectful. More

by JANDERSON160 Verified Customer Verified Customer

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The dealer, Ed Pamperin, and his manager Phil had very professional attitude and very knowlegeable about what they were doing. I deeply impressed and appreciate their service. professional attitude and very knowlegeable about what they were doing. I deeply impressed and appreciate their service. More

by Changkyu Kim Verified Customer Verified Customer

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Asked for tire rotation of front tires after first tire rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated tor rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated torque wrench every 6 months from first visit. Tech refused to do it after specifically asking for and willing to pay extra.. Hyundai also called and said tranny recall would take an hour. Dealership said 3 hours due to file size. Also told brakes and rotors needed resurfacing after 15000 and caliper slides greased without actually looking at any of it or taking off to verify, than told Hyundai reccomends it. Rotors are completely smooth without grooves. Hyundai recommends inspection but not of the other work they tried to sell. Also of immediate attention was shock/suspension without stating or explaining. Let's keep it going with muffler/exhaust pipes/ and engine oil and fluid leaks after only looking at the mileage and not seeing the oil was only 3500 miles/golden brown vs the 7500 miles Hyundai recommends. Add not resetting maintenance schedule on the car. Also to mention without explanation was the radiator core/air conditioning condenser. None of this is mentioned with Hyundai other than inspection not service that requires immediate attention. Nor any explanation as to why other than they say Hyundai recommends it contrary to their own schedule. Only word of mouth. No proof. This car is at 15000 miles. They cannot explain one condition other than Hyundai recommends it without showing Hyundai's list to prove. The math is not adding up when questioned and there are no answers nor work to show their recommendations much less the time to explain for their overworked fridays where they are too busy to explain. Zimbrick Eastside Madison has lost it's way and is a very good reason why I have not purchased my last 3 Hyundai's from them plus all other service. More

by JSCHWERTY Verified Customer Verified Customer

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Ed took the time to really understand my needs, make himself available (even when he was supposed to have the day off!) and ensure I felt comfortable with my decision. I couldn’t be happier with my new himself available (even when he was supposed to have the day off!) and ensure I felt comfortable with my decision. I couldn’t be happier with my new vehicle and the service I received from Zimbrick Hyundai. More

by nicoleyoley321 Verified Customer Verified Customer

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Very courteous, attentive and fast service! Finance person found the right loan for my budget with friendly no pressure delivery! I would definitely recommend Zimbrick! person found the right loan for my budget with friendly no pressure delivery! I would definitely recommend Zimbrick! More

by hlfalk75 Verified Customer Verified Customer

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I had a great experience purchasing a new vehicle. Johnny worked with me to find the right vehicle and financing path that fit my needs, and was professional and courteous. worked with me to find the right vehicle and financing path that fit my needs, and was professional and courteous. More

by Sarah Verified Customer Verified Customer

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It was a wonderful experience. I have always chosen Zimbrick as a dealership and will continue to go back! A big thank you to everyone that was involved I truly appreciate it. Zimbrick as a dealership and will continue to go back! A big thank you to everyone that was involved I truly appreciate it. More

by Scorbett06 Verified Customer Verified Customer

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The dealership was very helpful and flexible in getting a deal done while working on unorthodox schedules. They were informative and happy to answer any questions or concerns that I had. deal done while working on unorthodox schedules. They were informative and happy to answer any questions or concerns that I had. More

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During this time I know things are a little hectic, but Richard did a fantastic job helping me find the vehicle that fit my lifestyle! Really appreciate all the help. Richard did a fantastic job helping me find the vehicle that fit my lifestyle! Really appreciate all the help. More

by pbwright09 Verified Customer Verified Customer

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