"Special ordered vehicle with great advice and careful..."
Special ordered vehicle with great advice and careful attention to detail. Very available for questions. Easy to talk to. Kept up to date on delivery date. Very accommodating with weekend quick delivery.
"Wasn't necessarily looking for a new (used) car, but saw..."
Wasn't necessarily looking for a new (used) car, but saw one on the website that I absolutely had to find more about. Pricing seemed reasonable and when I followed up I received a quick response and on short notice went to take a look. Phil was really great at answering my questions, showing me the car etc. and we were able to work out a satisfactory deal in a matter of a few minutes. The car was ready to pick up with the extra's I had order in 2 days. Everything went smoothly.
Awara was outstanding in the service he offered. He made the transaction very easy for me and made me very comfortable. This was my third Mercedes and Awara will definitely be helping me get my fourth in the future.!!!!! Phil was also very helpful and helped out. Great team work !! Made me feel amazing
"Fantastic Experience "
Awara and his team were so helpful in my decision to lease a GLA, I couldn’t be happier. Thank you so much for the excellent customer service. I highly recommend this dealership!
- Elissar Naser
I recently bought my Mercedes from here and Phil was a great person, very sharp and helpful and he gave me and my husband the best service ever. I highly recommend this place . Also, i picked up the car from Spencer and he was very helpful and had lots of knowledge about the car too.
Great place, friendly staff and we will be back.
Other Employees Tagged:
It was a pleasure working with Phil, Gil and Spencer. Phil was easy to work with and transparent. He also made the process easy and stress free. Gil in Finance was also very personable, and explained every details of the add ins. Spencer took his time to explain everything about my new car, great communication skills I must say! Everyone I encountered in my process was fantastic and appreciate them for making my leasing process easy, fast and smooth.
"Phil Saissi again the best or nothing "
Second car in 2 months took great care of me again from a c to an E 2019!! Go see Phil if you looking for a Mercedes benz great service above and beyond !!!!
"Incredible experience and amazing team! "
From the moment I stepped into this dealership I immediately felt at home. Phil greeted me with a giant smile and made me feel as if I was meeting up with a long lost friend. Not only did Phil listen to my needs, he understood my budget and was not trying to push more on me than I could afford. What a different experience this was for me. In the past, I always felt like another sale and then quickly forgotten. Not the case here, every employee who walked by me said hello and asked if there was anything I needed. When Phil had to leave me to check on things Awara, who sits next to Phil, took the time to talk with me and answer any questions I had. I had not even test drove a vehicle yet and was already sold. I ended up purchasing a 2019 GLA, which I am totally in love with. This is my first Mercedes and to be honest know it will not be my last. When it came to finalizing the sale, business manager, Justin helped me. Justin was extremely patient and kind to me. He took extra time to help me understand the financial piece and explained extra optional items that were available to me. Again, he was not pushy with trying to sell more then I wanted. Lastly, Franco, concierge, guided me through all the different intricacies of the car. He made sure I was comfortable with this and was extremely patient with my lack of expertise in the technology area. His calm demeanor and patience was just what I needed in that moment as I was feeling a bit overwhelmed. Thank you everyone for your kindness & patience with me! Not only was this the best experience I have ever had when purchasing a new vehicle, but I truly feel like I am apart of a family who genuinely cares. This dealership gets 5 + stars from me. The professionalism is far superior than anything I have ever experienced. I look forward to doing business with them in the future.
Other Employees Tagged:
, Franco Cordano
"Phil Phil "
Fabulous experience with Phil he’s very good and nice thank you thank you again will send friends and famiFabulous experience with Phil he’s very good and nice thank you thank you again will send friends and familyly
Other Employees Tagged:
"Excellent Dealership and Employees "
- Pam Guyer
I was considering a RR as I have always wanted one, but have been an MB driver and customer at Flagship for 15 years. I had such a great experience this last visit, and felt that the personal attention and care was 5 star. Phil Saissi was outstanding, he truly went above and beyond to make sure I had a great experience and also remained an MB client. I also worked with Franco, and he was a pleasure to work with, both are so genuine, and such an asset to MB & Herb Chambers. I highly recommend these reps and this dealership.