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Phil Stravers
Phil Stravers at Fremont Toyota

Phil Stravers | Page 33

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.6
350 Reviews
4.6

350 Reviews

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350 Reviews of Phil Stravers

June 25, 2023

Dealership Rating
Employee Rating

Service manager was easy to work with, but I had to return car for an issue that arose after service. More

by LV
Service Price Transparency
Recommend Dealer
Yes
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Jun 26, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 25, 2023

Dealership Rating
Employee Rating

Not have much experience I think, charge me twice with same job, not recommended anymore More

by AULAKH2445
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Micky Gastrock

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Jun 26, 2023

Fremont Toyota responded

Hi – we’re sorry to read the details of your experience. We care about our customer’s satisfaction with our dealership and would appreciate the opportunity to make this right. Would you mind reaching out to General Manager, Bill Mason, at bmason@fremonttoyota.com so that we can discuss this further? We hope to hear from you soon.

June 23, 2023

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Employee Rating

Very helpful, speedy service! Was able to fix up my car in a couple of days, and gave great advice to keep things running smoothly. More

by sophiacwag
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien , Belal Najibyar

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Jun 23, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 22, 2023

Dealership Rating
Employee Rating

Phil Stravers is good customer services, very details and patient, I definitely will recommend to others and will be back for the next schedule of my car. More

by TWANDL
Service Price Transparency
Recommend Dealer
Yes
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Jun 23, 2023

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

June 21, 2023

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Employee Rating

I had mentioned concerns about my tires. I’m unsure if they checked it but about two days after I had a notice about my tire on my cars dashboard More

by NICHOLASANIT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 21, 2023

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Employee Rating

Excellent service, knowledgeable, professional and experienced staff. I have been using this dealership for several years. Highly recommend. More

by NICK_94536
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Erika Carlos, Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 13, 2023

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Employee Rating

Very professional, courteous, and always a pleasure to work with. I recommend them to anyone. More

by RODGERNPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2023

Fremont Toyota responded

Thanks! It was a pleasure working with you and we look forward to your next visit here at Fremont Toyota!

June 09, 2023

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Employee Rating

I enjoy dealing with the Service Department folks at Fremont Toyota, confidence and competence are the two words that come to mind. More

by RRGIBBONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2023

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

June 08, 2023

Dealership Rating
Employee Rating

Everything was done on time and professionally. Service Advisor Philip was very nice and kept me informed. More

by SUDHIRSIR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2023

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

June 04, 2023

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Employee Rating

Everything went well from making the appt. to checking in to picking up the vehicle. Ill be back More

by MEURE246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2023

Fremont Toyota responded

Thanks! It was a pleasure working with you and we look forward to your next visit here at Fremont Toyota!

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