Phil Tysinger | Page 15

Awesome Service We just recently bought our 3rd vehicle from Bill Utter Ford. Having worked in the retail automotive industry for 10 years, I recognize outstanding cu We just recently bought our 3rd vehicle from Bill Utter Ford. Having worked in the retail automotive industry for 10 years, I recognize outstanding customer service. Our sales representative, Phil Tysinger, is amazing!!! His dedication and commitment to the customer simply put, is awesome. Phil always goes the extra mile for us and his attention to detail, and sense of urgency is in a class all by itself. Everyone at Bill Utter Ford are so genuine and professional. Also, we appreciate everyone in the finance department who always has our paperwork ready and expedited the process for us. Bottom line is this, if you are looking to buy a quality new or pre-owned vehicle with a total 100% hassle free experience, then you need to go see the nice folks at Bill Utter Ford. You will be treated like family and have a very enjoyable experience. To everyone at Bill Utter Ford, thank you and we look forward to continuing the relationship for years to come....May God truly bless all of you!!! Sincerely, David & Krysty’ More

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Amazing service! Dr. Phil was the best salesman I’ve ever had. I called him up and told him what I needed and he made it happen. Fast and friendly service I will be re Dr. Phil was the best salesman I’ve ever had. I called him up and told him what I needed and he made it happen. Fast and friendly service I will be recommending my family and friends to go see dr Phil at bill utter ford. Thank you dr Phil I love my Ford Escape. More

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Dr Phil is the best! My 3rd purchase from Phil at Bill Utter. Absolutely outstanding! He works for you from start to finish. Everything is transparent, no hidden surprises My 3rd purchase from Phil at Bill Utter. Absolutely outstanding! He works for you from start to finish. Everything is transparent, no hidden surprises. My wife and I will 100% recommend Phil Tysinger to anyone looking for a vehicle. More

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Home Town Friendly!! We purchased our other vehicle from a similar type dealer several years ago. Shortly after our purchase they were bought by a large conglomerate deale We purchased our other vehicle from a similar type dealer several years ago. Shortly after our purchase they were bought by a large conglomerate dealer. The personalized service, recognition and just plain customer service declined drastically immediately after the purchase to the point I did not want to go there for anything I did not have to. I'd also had a bad experience at another 'large' dealer in the area. when we stopped at Bill Utter Ford, Phil immediately stopped what he was doing and introduced himself and just listened to us before suggesting anything. We were not really ready to buy and he did not pressure us. We spent some time looking, more time talking and listening to his suggestions; he vowed to research some vehicles for us on the web as they did not have anything we liked in stock. Short story long... when we got in our car to leave, both my wife and I looked at each other and said, "this is our new dealership". We have our new vehicle and the service level has not stopped. Everyone we have met there makes us 'feel as one of the family'. I know that cliche, but the truth! More

by markkleynen Verified Customer Verified Customer

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Great Experience, easy process Phil was great, we worked quickly and stayed late to send me home with my truck. I would recommend Bill Utter and Phil specifically to purchase a new Phil was great, we worked quickly and stayed late to send me home with my truck. I would recommend Bill Utter and Phil specifically to purchase a new or pre-owned vehicle. More

by kylecpi Verified Customer Verified Customer

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Great experience Our sales person Phil was great, no pressure answered all the questions and it was not an all day process to purchase the car. I will return for futur Our sales person Phil was great, no pressure answered all the questions and it was not an all day process to purchase the car. I will return for future purchases More

by rvanalstine Verified Customer Verified Customer

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I would never tell anyone to explicitly trust a car dealer Bill Hesters is the new car sales manager. He was very helpful over the phone and even better in person. Phil was my salesman and he took care of eve Bill Hesters is the new car sales manager. He was very helpful over the phone and even better in person. Phil was my salesman and he took care of every request, kept me updated, and made sure there were no delays or surprises. Everything went as expected and I have a new favorite dealership. More

by jcstoffel Verified Customer Verified Customer

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Excellent buying experience for my first truck. We were looking for a used truck within a specific price range for me to use in California where I am to based for the next three and half years. My f We were looking for a used truck within a specific price range for me to use in California where I am to based for the next three and half years. My father had spent countless hours on line looking for just the right truck. He was responding to an ad on facebook marketplace and reached out to Phil only to discover that your dealership was in no way affiliated with the ad. Phil qualified us as to what we were looking for and called late in the day on the same day and told us of this truck. We had been to several dealerships covered over 300 miles that day and were completely astonished when we arrived at your dealership to meet Phil and see the truck. It's as though it was fate the truck was everything we were looking for and more. My father has purchased many vehicles in his life and has even purchased one from your dealership in years past. His comment to me was he should just buy the truck for himself and find me another of course that wasn't going to happen. We are all so very grateful to Phil for his excellent care and service through this process. We will be forever grateful to him for his help with this purchase. Cannot say enough about the truck it's GREAT. More

by donsharley96 Verified Customer Verified Customer

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Had to take it back several times to get it right. My salesman Phil was great. But the the service department was not. They were to paint the bumper due to a blemish and clean out some mystery residue My salesman Phil was great. But the the service department was not. They were to paint the bumper due to a blemish and clean out some mystery residue in the trunk. When I got it back, the car was not painted correctly and trunk not cleaned. Car smelled like decay on the inside. Took it back for repaint and detail to get rid of residue and smell. Repaint done better but car detailing was shoddy i.e. streaks and missed dirt spots and the decay smell was still there. I ended up finding the smell in the car mats that had not been cleaned. I will throw them away and clean the trunk carpet they layed on to get ride of the residual smell. Seems like they were in a hurry and did not pay attention to details. More

by joeybargabos Verified Customer Verified Customer

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excellent service from start to end this was a great experience. Phil kept us apprised of the progress of our car, it had some minor trim pieces to be repaired. he kne from start to end this was a great experience. Phil kept us apprised of the progress of our car, it had some minor trim pieces to be repaired. he knew we were on a time crunch and personally handled appointments to get the windows tinted and a recall with another dealership. will probably return to purchase our next vehicle from them. thanks More

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