Philip Underwood | Page 12

Phil did an excellent job both before and during the sale. Since I didn't live in the immediate area, I had to get a lot of questions answered prior to visiting Lithia. Phil responded very promptly with sale. Since I didn't live in the immediate area, I had to get a lot of questions answered prior to visiting Lithia. Phil responded very promptly with the information I needed. When I threw him some curve xxxxx because of differences in how OK dealt with tags and licensing, his associate (who lived in OK at one time) was very helpful in pointing us in the right direction. We had been shopping around for a Pilot for a while but weren't anxious to buy anytime soon. But Lithia's price and trade-in offer made a very compelling case for us to consider buying right away...even if we had to drive 5 hours to do so. Great experience all around. My only regret is that Lithia isn't in my home town. More

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Phillip and Andrew were so helpful and professional. I was helped right away and not left hanging like I had been at other dealerships in Abilene. I felt I was being helped honestly and not just to get a was helped right away and not left hanging like I had been at other dealerships in Abilene. I felt I was being helped honestly and not just to get a sale from me. More

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We had already did a lot of research on the vehicle we wanted and chose a Toyota Highlander. Next step was finding the place with the best prices. In doing our research your dealership beat out even the L wanted and chose a Toyota Highlander. Next step was finding the place with the best prices. In doing our research your dealership beat out even the Large Toyota dealership in San Antonio on prices. We sent and email setting up and appointment and received a very quick response from Phillip Underwood. If I had to rate this young man on a scale from 1-10, he would receive a 10. Very polite, not pushy, very knowledgeable on the Toyota product he is selling. Our overall experience very pleasant, in fact one of the best we have ever experienced from a dealership. Keep up the good work and be sure to pat Phillip Underwood on the back and let him know he is doing a great job. More

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Aaron Ochoa met my wife and I driving through the lot one day. We were starting to consider purching a new vehicle, but needed to waite until after tax season for financhial reasons. He gave us a card and as day. We were starting to consider purching a new vehicle, but needed to waite until after tax season for financhial reasons. He gave us a card and ask if he could call me later. I gave him my Ph. # and he would call every three or four weeks keeping in touch with me. I did not mind this because he was not pushy. The last time he called we agreed to meet the next Sat. at about one to two PM. When we arrived at Lithia Toyota in Abilene Aaron was busy with a coustomer and we were directed to Phil Underwood. Phil was a very nice young man. After hearing what we wanted in a vehicle,he lead us to a perfect match for us. We drove and looked at a couple of others and setteled on a Toyota Highlander. Phil continued the sales process until Aaron Ochoa got finished with his first coustomer. Aaron got the veh. ready and showed the fearures of the Highlander to us until we were familiar with it. Phil and Aaron both were very kind, polite and patient with us throughout the whole process. My wife Nita and I are 70 years old and have bought several vehicles but have never been treated better. I believe thats because everyone took the time and effort to make us feel special. GOD BLESS Nita and Donnie Rannefld More

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We went to Lithia Toyota to look at used Toyota Tundra trucks. The one used truck that had all my husband wanted was red, which he did not like the color. There was a special on 5 NEW Toyota Tundra trucks trucks. The one used truck that had all my husband wanted was red, which he did not like the color. There was a special on 5 NEW Toyota Tundra trucks like my husband wanted. There was a silver color that we really liked. The price was very good for the new truck, after the special price and our trade-in. We feel that we came out much better buying a new truck, instead of a used/older model truck. Phil was a really nice sales consultant who helped us find just what we wanted and even came in the next day (on his day off) when we decided to make the purchase. He helped us get everything taken care of. He was very friendly, always smiling and laughing. He has a wonderful personality. We really appreciate all his help! Also, we appreciate the help of Kevin Sherman, who was very nice and even let us take the truck that day(by holding our check for a few days). Also, our thanks to Ron Morton who helped us get thru all the necessary paper work as quickly as possible. He was very nice and informative. Overall, we had an excellent experience and will definately shop at Lithia Toyata again in the future! More

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philip was informed and friendly plus helpful. We bought a hyhid and all the dealers in dallas and ft worth had the same price; all came down very little and Abilene toyota matched the price. We likes Phili a hyhid and all the dealers in dallas and ft worth had the same price; all came down very little and Abilene toyota matched the price. We likes Philip and so bought the car. Very please with transaction. More

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I went car shopping with the intent to purchase a used Volkswagen Jetta, but I promised my friend that I'd go to Lithia Toyota, to talk to his friend Phil Underwood who sells cars there. Well first thing Volkswagen Jetta, but I promised my friend that I'd go to Lithia Toyota, to talk to his friend Phil Underwood who sells cars there. Well first thing I noticed was the salesmen here were very attentive, at other lots I had to stand around in the extreme heat to get someone to come and help me out, but here they greeted you immediately. Adam VanZuiden was the salesman who greeted me here, Phil was busy with other customers at that time. So Adam let me test drive a used Toyota Camry. I loved this car, however the new 2011 Camry's were on sale, because the 2012's are about to come out, and it was only about one grand more for a new Camry, so I figured I'd just go with that. I was a bit leery about all the additional stuff you have to pay for with a new car, but somehow Adam was able to get me the payment I wanted, I didn't even expect to get close to it, but I was able to get an extended warranty and lifetime oil changes, too. I love my new Camry, and Adam was so fun to work with. He was making me laugh the whole time. I would recommend anyone who is looking for a new car, but isn't quite sure what they want or what dealership to start with, give Lithia Toyota a try, and talk to Adam, or Phil. You will have a good time, and you will probably find more than what you were looking for. More

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