Philip Underwood | Page 11

Phillip Underwood’s and Brian Galvan’s knowledge of the product and integrity in the sales process were primary factors in our decision to purchase the 2014 Toyota Tundra from the dealership. Very thorough product and integrity in the sales process were primary factors in our decision to purchase the 2014 Toyota Tundra from the dealership. Very thorough in explanation of all features of the truck. It was a pleasure doing business with them and the dealership. I highly recommend them to any perspective buyer. Very, very happy with the purchase I made thanks to Phillip Underwood and Brian Galvan. More

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Lithia Toyota of Abilene is a great place to purchase a vehicle and it has nothing to do with the name of the establishment, but everything to do with the personnel that work there. My salesman was Phil U vehicle and it has nothing to do with the name of the establishment, but everything to do with the personnel that work there. My salesman was Phil Underwood and I just can't say enough about this guy. Phil is a true professional with a strong commitment to excellence. He believes in meeting the needs of his customers and making sure they are 100% satisfied. Phil goes above and beyond what is expected of him as a salesman. I attempted to drive to the dealership from San Antonio, but was unsuccessful due to icy road conditions. A few days later, Phil arranged for a driver to deliver my new vehicle to my house in San Antonio and the transaction was flawless. Billy was the driver that delivered my vehicle and he was also professional, nice, and extremely patient. Lastly, Phil's dedication to his job, attention to detail, commitment to excellence, and concern for his customers, reflect great credit upon himself and the entire staff at Lithia Toyota of Abilene. I look forward to being a repeat customer. Keep up the great work!!! More

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Phil underwood was great very helpful and friendly. Worked with him on past two purchases alway very informative on my possibilities. Anwered all the questions I had. Worked with him on past two purchases alway very informative on my possibilities. Anwered all the questions I had. More

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Drove from Midland to Abilene to get a 2014 Sequoia. Got a fairly good deal from internet quote. Philip was excellent at getting us thru all the paperwork, taking us for a test drive, and going thru all of a fairly good deal from internet quote. Philip was excellent at getting us thru all the paperwork, taking us for a test drive, and going thru all of the features on the vehicle. Would recommend him by name to anyone looking to purchase a new Toyota. More

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Phillip did an excellent job in telling me about the original vehicle I had called about and than after it was sold before we came to a deal, he found the new vehicle I purchased. Worked around my reque original vehicle I had called about and than after it was sold before we came to a deal, he found the new vehicle I purchased. Worked around my request to make sure I felt good about the deal I received. It was a great experience for me on purchasing this 2014 Toyota. More

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I had called Lithia Toyota on Friday afternoon and talked with Phil Underwood. I told him that I was looking to buy a new Camry and would like to visit with him on Saturday morning. We set a time and I arriv with Phil Underwood. I told him that I was looking to buy a new Camry and would like to visit with him on Saturday morning. We set a time and I arrived a little early but Phil was right there to greet me and start showing me Camry's. He was extremely congenial, patient, and knowledgeable as he showed me different cars. He even had a champayne-colored Camry pulled up for me to look at first thing. I drove three different cars and Phil was not pushy or wanting me to hurry up and make a decision. When I did decide on which Camry I wanted he was very efficient in getting all the paper work completed. I had an extremely good experience buying a new car! More

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I first spoke with Phil Underwood on the phone and when I got to the dealership he was with another client who ended up buying a car. Meanwhile, instead of sitting and waiting for 45 minutes, Ken Terry offer got to the dealership he was with another client who ended up buying a car. Meanwhile, instead of sitting and waiting for 45 minutes, Ken Terry offered to roam the lot to look for the cars I was interested in and test drive. Never once did I feel pressured to buy or make a haste decision. They were very friendly and professional. I came back two days later and purchased one of the cars I test drove. When my license plates came in, they offered to put them on for me. I had my dog with me and they welcomed him into the showroom as long as he was on a leash. That's a big deal to me since our dog is like our child and there aren't many (if any) places in Abilene that are dog friendly. I would recommend this dealership to anyone who appreciates customer service and doesn't want to be pressured into buying on the spot. More

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I found my experience to be a very pleasant one. Phil is always ready to help in any way he can. He is very organized with all the paperwork involved which greatly decreases the time spent in signing all o always ready to help in any way he can. He is very organized with all the paperwork involved which greatly decreases the time spent in signing all of it. I appreciate the fact he follows up with phone calls to make sure that everything is going well after the sale. I especially liked the fact as I was driving away in my new car, all of the sales associates on the lot gave me big smile and a wave. More

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We searched through Google for a used Honda Pilot and were pleased to find one at Lithia Toyota in Abilene. Knowing that our son was friends with Kenan Pyeatt and had purchased a vehicle there, I emaile were pleased to find one at Lithia Toyota in Abilene. Knowing that our son was friends with Kenan Pyeatt and had purchased a vehicle there, I emailed for more details on the Honda. Philip Underwood responded to my email quickly and answered my questions. He continued to provide other information and pictures and even brought the car to our home at our request. He worked to make our purchase possible and so convenient. We are very happy with our vehicle and impressed with the prompt and personal attention we received from Philip. We would recommend any of our friends to work with Philip and to purchase from Lithia Toyota in Abilene. Dale and Joyce Voss More

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Phil has extra ordinary capacity in his profession, he is honest and can describe everything that a customer needs. He is knowledgeable, enthusiastic, honest and very frank. Every dealer need people like Phi honest and can describe everything that a customer needs. He is knowledgeable, enthusiastic, honest and very frank. Every dealer need people like Phil. More

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