Philip Underwood

Super nice dealership with incredibly kind staff; Lithia Toyota Abilene made my experience smooth and enjoyable. Toyota Abilene made my experience smooth and enjoyable. More

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I used to love coming to Toyota and going to Sara she did great and she actually helped you no matter what. I went in today and talked to Phillip and was not pleased at all. He gave me no hope at all and whe great and she actually helped you no matter what. I went in today and talked to Phillip and was not pleased at all. He gave me no hope at all and when I called to check to see if he found anything for me after him telling me it was going to take awhile and to go home. He then told me he was working with another customer and didn’t believe I was going to get approved for anything. Worst experience I’ve ever received at Toyota More

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The integrity of the salesmen that i have worked with was below sub-par and for that they should be ashamed. I was able to test drive the vehicle with no issues however when it came to the financial port below sub-par and for that they should be ashamed. I was able to test drive the vehicle with no issues however when it came to the financial portion of the deal things went very far south. There was a $600 fee that included nitrogen in the tires, some coolant for the engine, and tinted windows. The windows were not tented after i was told 3 times they were. The salesman looked and there were no tinted windows. He then brought back a revised bid. I expressed multiple times that id be financing through a local bank. He continued to assure me that financing through Toyota would allow me to secure the car and refinance the price of "the car" through the bank. What he and Toyota presented to me was a price for the vehicle WITH INTEREST accumulated over their loan term wich would have been $5000 added to their "sale price" of the car. I told him i wanted to wait until the next day due to the banks loan dept being closed and his voice got elevated and his frustration was nothing short of visible when he showed how upset he was that i wouldnt sign for the car at their inflated price of 37000 (with interest included). I get he has a job to do however not being able to control himself when i respectfully declined the deal is pretty sad. I get a call days later that they would sell me the car for 25,000 . This time, Phillip assisted with the sale. He continued to assure me that once i purchased the car and financed WITH TOYOTA that id be able to refinance it through my bank. Mind you, he went through the paperwork and when i had questions on the TOTAL SALE PRICE he told me not to worry about it since i was going to "refinance" through a local bank. I told him no and his face started getting red because i had questions and when i called the bank loan officer and had those two talk, she asksd for the purchase order and invoice as well as some other things. He continued to assist that i sign with them and i said no. He then tells me that they can't sell me the car for the 25,500 price if i dont finance with them. In fact it would go up $3500. I asked why and he said he has to talk to jimmy. I expressed that when they called me the sales price of the car was 25,500 and if its going to go up bc im not financing through them then they can keep it. He told me "well you didnt tell Steve that u wanted to finance with your local bank" and i responded "yes i did". What they tried to get me to do is buy the car for 34,200 (this price included overrall interest for the loan term with toyota) and then refinance it with the bank. Why would a bank finance $34,200 for a car that is only worth about $28-29000 msrp? Thats a total set up. Great job making things seem so easy and honest however this would have screwed me and there is nothing that i could have done about it because even if i refinanced with my local bank, i would have been under and would have had to put a down payment on it or stick with toyota at the 5% interest rate which sticking with toyota would have been the obvious thing to do at that point because the damage would have been already done. Thank you all for opening my eyes to the half truths and non straightforwardness car dealships participate in. Yall really tried to make things seem as easy and honest as possible without full out lying. I knew financing through yall was an effort for yall to recoop that 3500 discount and yes yall would have been taking a loss too. But instead of saying hey we can only do that if you finace with us, yall tried to trick me on a crappy interest rate and tried to give me the assurance that if things went bad with my local bank by refinancing the car, that yall would fix it. Good try Phillip but the beauty of legal paperwork is that words dont mean anything if its not in black and white. Its just that simple. Your response to me looking at the paperwork was "dont worry about it, youre going to refinance anyway". Thank you for lying to my face though. You dont have to volunteer information as a salesman however deliberately misleading people is dishonest and shows a lack of integrity. So i dont trust neither one of you and neither should anyone else. More

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Phil underwood Phil was a great help in finding the vehicle I wanted and in making an excellent deal that I was very happy with and I look forward to doing more busi Phil was a great help in finding the vehicle I wanted and in making an excellent deal that I was very happy with and I look forward to doing more business with him More

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Great service! Philip was a great person to work with. Super person! Super help! The entire Lithia staff is to be commended for making their customers fell satisfied Philip was a great person to work with. Super person! Super help! The entire Lithia staff is to be commended for making their customers fell satisfied. Thanks Lithia! More

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Had a great experience, will be back for another new one. Sales representative was not pushy, A+. He also kept me posted on the progress during the sale. He showed me all the new features Toyota has in the tu Sales representative was not pushy, A+. He also kept me posted on the progress during the sale. He showed me all the new features Toyota has in the tundra, but didn’t over-exaggerate, another A+. Overall great experience. More

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Great and Friendly Staff!!! We felt very comfortable during our purchase, great, professional, and friendly staff. This has been the best place to buy a car, no doubt, our salesp We felt very comfortable during our purchase, great, professional, and friendly staff. This has been the best place to buy a car, no doubt, our salesperson was very helpful during the entire purchase. More

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Amazing dealership I would recommend Mike to anyone. He help Phil out while he was away to take care of me getting my new truck. He is so helpful and totally no pressure I would recommend Mike to anyone. He help Phil out while he was away to take care of me getting my new truck. He is so helpful and totally no pressure. During the test drive he helped me with directions due to not being from the area so I could get the best “feel” of the truck I was looking to purchase so I didn’t have crazy drivers around. He explained all the features on my truck and went above and beyond what sales people do in Odessa. Thank you guys. I love my new truck. More

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6 time repeat customer of Lithia Toyota I am a 6 time repeat customer for Lithia Toyota of Abilene, Phillip Underwood, Internet and Finance Manager, my regular salesman unfortunately was lea I am a 6 time repeat customer for Lithia Toyota of Abilene, Phillip Underwood, Internet and Finance Manager, my regular salesman unfortunately was leaving town for the weekend, the day I was going in to look at a 2018 Camry XSE. So he referred Mark Harris, Internet Sales Manager, to work with me on this deal. I am not one who likes to haggle a deal, I go in my number already set because I am on a budget. Mark worked hard to get me a great deal at the payment I wanted. Every time I have been into Lithia Toyota of Abilene the people who work there are nice, polite and courteous. Thank you Phillip, Mark and Mike for making this buying experience great as always!! More

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Very pleased customer Kenan Pyeatt and Phillip Underwood went above and beyond expectations. From our detailed must have list they found the perfect vehicle in a timely man Kenan Pyeatt and Phillip Underwood went above and beyond expectations. From our detailed must have list they found the perfect vehicle in a timely manner and even came in under budget. Communication was above expectations throughout the process. First class all the way around! Thank you Lithia Abilene! More

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