Phill Crabtree

2002 Toyota Camry - stalling when stopping at street lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car lights - loud noise in rear when driving over objects like speed bumps - left car at service bay and got a lift home - two days later told to the car was ready - got a lift to service dept. Paid .88 cents shy of $3,000.00 - drove out of the service bay and went over the speed bump and the loud noise was still there - I made a u-turn at the bay entrance and pulled back in - Spoke to the payment desk that after just paying 3 grand the problem is still there - asked to speak to Brian Short - unavailable - a service Mgr. named Steven asked what the issue was - I showed him the invoice for work done and we drove over the bump in the bay and he said "That's not good" I asked "don't they check their work when they are done?" - so I got a lift home - Steven offered to provide a rental but I declined - I found an invoice from 2014 where I requested this issue be addressed but all I get is charged for the work but a Band-Aid put on the problem - We have brought this car to Findlay for probably 15 years and also purchased a New highlander in 2013 so I haven't given up on Findlay but it is always a struggle to get that loyalty honored. Granted I am always taken care of it's always a struggle before hand. FYI Mr. Crabtree is supportive but there's only so much he can so as a service rep. More

by SAR71005 Verified Customer Verified Customer

Report | Print

My service Drive manager Phill Crabtree went above and beyond making sure that my 2024 Tacoma was taken cared off. I came in for my regular maintenance took the time to look over my records from centennia beyond making sure that my 2024 Tacoma was taken cared off. I came in for my regular maintenance took the time to look over my records from centennial Toyota it showed I was owed free oil change which he told me about. I feel comfortable bringing my truck here. I hope I get to work with you again sir. Thank you again. More

by IANXSP887 Verified Customer Verified Customer

Report | Print

As always Phil Crabtree took great care of my 2018 Limited 4 Runner…. It was not driving right. I ended up with new front brakes. Drives like when I first got it. Thank you Very much Phil and Mec Limited 4 Runner…. It was not driving right. I ended up with new front brakes. Drives like when I first got it. Thank you Very much Phil and Mechanics Knowledge and care for my beloved 4 runner. More

by Hendertucky 1520 Verified Customer Verified Customer

Report | Print

Great Service. Work Completed as promised and on time. Cost estimate was right on. Special shout out to Phil Crabtree for excellent service. Work Completed as promised and on time. Cost estimate was right on. Special shout out to Phil Crabtree for excellent service. More

by bpmlv Verified Customer Verified Customer

Report | Print

Phil Crabtree is always very helpful and professional. He always takes good care of us. He always takes good care of us. More

by STOECKINGER Verified Customer Verified Customer

Report | Print

I've been working with Phil Crabtree for years at Findlay and have always received excellent advice on my service needs. He communicates effectively the maintenance needs along with the costs incurred. and have always received excellent advice on my service needs. He communicates effectively the maintenance needs along with the costs incurred. More

by TRBINK Verified Customer Verified Customer

Report | Print

Great service from Phil Crabtree. Worked me in late afternoon and completed the work timely. Thank you Worked me in late afternoon and completed the work timely. Thank you More

by bpmlv Verified Customer Verified Customer

Report | Print

Phil is great at taking care of my trucks needs. He shows professionalism and courtesy in every way! He shows professionalism and courtesy in every way! More

by MARTINMANN4 Verified Customer Verified Customer

Report | Print

Fantastic customer service. Moses Buraleh is a very good customer service provider. Happy To have him working with me for the past 4 years. Moses Buraleh is a very good customer service provider. Happy To have him working with me for the past 4 years. More

by PINKYNAME2000 Verified Customer Verified Customer

Report | Print

Great dealership. Phil Crabtree is the best service advisor. I work with no one else. Phil Crabtree is the best service advisor. I work with no one else. More

by MYMTHEBRIDE Verified Customer Verified Customer

Report | Print