Phillip Robertson

⭐ **1-STAR REVIEW – I DO NOT RECOMMEND THIS DEALERSHIP! ** On Monday, October 19, 2026, I took my 2015 Mercedes-Benz C250 Coupe in for an oil change. My service advisor, Philip, informed me that I needed ** On Monday, October 19, 2026, I took my 2015 Mercedes-Benz C250 Coupe in for an oil change. My service advisor, Philip, informed me that I needed a Service B. No problem! I approved the service and paid for it. He also informed me that I needed two rear tires, which I had already ordered before bringing my vehicle in. Now, HERE IS MY PROBLEM! I have owned this vehicle for approximately two weeks, and NOT ONCE has my check engine light come on! The vehicle was also scanned before I purchased it, and there were NO stored diagnostic trouble codes. When I picked my vehicle up on October 20, my CHECK ENGINE LIGHT WAS ON! I HAD NOT EVEN LEFT THE DEALERSHIP! I immediately walked back inside and questioned Chase about why my check engine light was on when it wasn't on before I dropped the vehicle off. Chase performed a diagnostic scan and told me the vehicle had a misfire and needed spark plugs and ignition coils. Then Philip contacted me and tried to tell me there were previously stored codes in the vehicle. **NOW THAT IS WHERE I HAVE A SERIOUS PROBLEM!** I know what the diagnostic scan showed before I brought this vehicle to your dealership. There were NO stored codes! So I completely dispute Philip's explanation that these were previously stored codes. Let's be clear about something. I have absolutely NO problem paying for vehicle maintenance. All of my vehicles are European makes. I know what it costs to maintain them, and I have no issue paying for services or repairs that are actually needed. **THE MONEY IS NOT THE ISSUE!** The issue is that I brought my vehicle to your dealership WITHOUT a check engine light, and after YOUR service department worked on it, the check engine light was ON before I could even leave your property! And instead of taking responsibility and investigating what happened, I'm being told about supposedly preexisting codes that were not present on the scan performed before I brought the vehicle in. This isn't even my first disappointing experience with this dealership. I previously dealt with this same service department concerning my son's vehicle, and I stopped bringing his vehicle here because of repeated experiences that left me questioning their business practices. I decided to give them another opportunity, and here we are AGAIN! It is absolutely ridiculous that customers have to question whether they can trust a dealership to service their vehicles without additional problems appearing afterward. I am having another independent diagnostic scan performed, and I will be documenting everything, including the previous scan information, the dealership's inspection, and the service records. **I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!** I am extremely disappointed, and based on my experiences, I would strongly caution anyone considering bringing their vehicle here for service. I will also be filing a complaint with the Better Business Bureau. **I brought my vehicle in with NO check engine light. I paid for the recommended service. Before I could even leave the dealership, the CHECK ENGINE LIGHT WAS ON!** That is my issue, and I expect the dealership to investigate what happened and take responsibility if their work caused the problem. More

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Terribly disappointed with Carlton Motor Cars of Greenville, SC. We purchased a GLS450 in June of 2024, and had many issues with the car of the next 25 months we owed it. The disappointments come Greenville, SC. We purchased a GLS450 in June of 2024, and had many issues with the car of the next 25 months we owed it. The disappointments comes from significant lack of Service Dept expertise and lack of ability to fix our car, even thought the faults were safety related. This dealership had our car more of 2026 than we did, and ~200 days since new. Never fixed the car! The service manager, Doug Urban, told us he had no plan to fix our defective vehicle. And he said this having no care that the vehicle was worthless until it was repaired. Lastly, I contacted the General Manager, Matt Scoggins, at least 3 times to get him involved in the service of my car. Matt was emailed and called 3 times, and never responded to any of my requests. He couldn't even reply to a customer who purchased a $100K car from his dealership. Very poor customer service and very inappropriate behavior of him. My advice ... never buy a car there, or you should expect the same lack of ability and customer experience that I had. More

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I have purchased multiple cars from Carlton and had each of them serviced by them. My experience has always been first-rate. Matthew is the best GM in the business and always ready to help when needed. of them serviced by them. My experience has always been first-rate. Matthew is the best GM in the business and always ready to help when needed. More

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Very nice experience with salesman, Phillip and Finance manager, David. We’ve dealt with this dealer for years and are always satisfied. manager, David. We’ve dealt with this dealer for years and are always satisfied. More

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Excellent customer service experience. My 2nd car with Phillip and he listened and helped me choose the right car based on my needs and expectations. Never disappointed. Goes way beyond My 2nd car with Phillip and he listened and helped me choose the right car based on my needs and expectations. Never disappointed. Goes way beyond my expectations. More

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Everyone we interacted with was pleasant and easy to do business with. Phillip and Rick were great about educating us about all the capabilities of our new GLE53. business with. Phillip and Rick were great about educating us about all the capabilities of our new GLE53. More

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Quite possibly the best experience I have ever had. Philip and the team were knowledgeable, professional and beyond patient with putting the deal together. They made the entire experience painless and Philip and the team were knowledgeable, professional and beyond patient with putting the deal together. They made the entire experience painless and we were in and out in about an hour - has to be a dealership record. Cannot recommend them highly enough. More

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Outstanding experience. Dealership is family owned and it shows. Nic e selection of vehicles and the sales team is very knowledgeable and friendly. They made the deal very Dealership is family owned and it shows. Nic e selection of vehicles and the sales team is very knowledgeable and friendly. They made the deal very easy and we really enjoyed working with the. More

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Our experience with Carlton Motorcars was excellent. Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself Phillip Robertson was exceptional. He took care of all of our needs and answered all of our questions from trade-in to purchase and has made himself available for any questions that we may have going forward. John Baek, in financing, was also outstanding. He made the paperwork process a breeze. We have been purchasing Mercedes since 2007 and Carlton meets or exceeds the Benz standard we have become accustomed to. Thanks again from Patti and Mike Koscal. More

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I had never purchased a Mercedes-Benz before. I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv I had always considered them out of my price range. I discovered a variety of levels, and our salesperson Phillip helped find us find a GLC 3000 suv that fit our needs and budget. He provided great customer service and made us feel as though he really cared about our being comfortable and satisfied. The entire staff was friendly and welcoming. I recommend Carlton Motorcars Mercedes. More

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