Phillip Robertson | Page 2

Accessible, responsive and knowledgeable -- Stellar experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to ge experience. Working late hours I arrived at the dealership close to closing time. Phillip was with another customer, but someone else jumped in to get my test drive started. Phillip then took over, and thoroughly answered my questions. No high pressure, just knowledge sharing. I was not rushed at all. When I came back for test drive #2 Phillip gladly spent time discussing some of the features, but again, no high pressure. It was just a conversation. Very pleasant. The vehicle, by the way, is stunning-- quality and amazingly comfortable ride. Hands down the better choice over BMW. More

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Phillip is incredible! ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up ! He provided exceptional service. We love our new GLS450 and the process took less than an hour. Phillip even delivered it to our home and picked up the check that night. He was knowledgeable and kind! John Baek in accounting should shadow Phillip and Brian for a few months and learn how to speak to ladies and customers in general. John was the rudest, most arrogant employee of a dealership/business I have ever come in contact. We forgot to write one word on our check for the payment, it was our fault, he was so arrogant and angry when speaking to me. Life lesson, Mr. Baek, "It is not what you say, my friend. rather HOW you say it." I was told he wanted to apologize for how he treated me on the phone but I would have to step into his office to receive the apology...no thanks. He has my number and so does the dealership...no call from anyone, except awesome Phillip. He is a class act!! He held this deal together! More

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They have always provided exceptional service for me. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. If your looking for a great deal on a new or used Mercedes you have to give them a chance their customer service is top notch. More

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On a tough supply chain market Brian made my dreams come true and delivered on pricing and expectations true and delivered on pricing and expectations More

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Phillip and the team are top notch! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! Knowledgeable and absolutely zero pressure. Since purchasing, I have also interacted with the service department. They are 10/10 as well! More

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Phillip assisted me and advised me on the best course of action for what I was looking for in a vehicle. One of the best dealers I worked with. I normally never leave comments, but their service was great. action for what I was looking for in a vehicle. One of the best dealers I worked with. I normally never leave comments, but their service was great. John made sure I understood all the term an everything Carlton Motorcars had to offer. More

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Great dealership. Helps you get in and out with the car you love! I would highly recommend you going here! Helps you get in and out with the car you love! I would highly recommend you going here! More

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Phillip and the team are top notch — knowledgeable, courteous, transparent, and zero pressure. A friendly experience all around. courteous, transparent, and zero pressure. A friendly experience all around. More

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Phillip was great to work with. He was always willing to answer my questions and was very professional. The dealership seems very customer oriented. He was always willing to answer my questions and was very professional. The dealership seems very customer oriented. More

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At one point during our interactions with the Sales person, we had been ready to get up and leave. The Manager came over and made the overall transaction much more amenable and professional. We do li person, we had been ready to get up and leave. The Manager came over and made the overall transaction much more amenable and professional. We do like the attention for local residents and will be sure to recommend Carlton Motor's and will be repeat shoppers. More

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